Idea Money — Idea money cybercrime transaction

Address:

411041

Unknown person used mine citi bank card for fraud transcations. He main total 4 transcation for converting welcome points. I have logged fir against same and also mailed idea but they are saying they need 48 hours for processing

Person name is kunal sharma and he is saying call is for verification purpose. And asked for card detail. After call i immeditely blocked card and also called idea but they refused to give me any details and asked me to email them along with fir. Have idea stopped transcation immediately there might be change getting me money back but now they are saying 48 hours required for processing request.