[Resolved] Idea Money — Money debited from Credit card but not credited to Idea Wallet.

Venkat4111

Address:	Hyderabad, Andhra Pradesh, 50072
Website:	www.ideamoney.in

Hi Team,

I am Venkateswara Rao, having idea money account with mobile number [protected]. I have done three transaction each one of 5, 000 (total 15, 000)valued on 3rd February 2017 but only two transactions money valued 10, 000 has been credited to my Idea money wallet. I got message from my credit card service bank saying 5, 000 has been debited from card but this amount was not added to my Idea money wallet.

Please send me an update on this whether money will credit to my card or should I raise concern over this. If money will get credit then how much time it takes to get the money back to credit card.

And I wonder why don't you maintain customer care service through mobile like other banks if it is related to money transaction.

Regards
Venkateswara Rao

Was this information helpful?

No (0)

Yes (0)

Mar 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Idea Cellular Customer Care's response Hi Venkateswara,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Naushad

Verified Support

Feb 08, 2017

Idea Cellular Customer Care's response Hi Venkateswara,

We tried to reach you at your given number however we couldn't do so. Hence, we request you to provide a convenient date & time for us to resolve your issue.

Regards,
Paras