[Resolved]  Idea — my recharge did not happen but my money was cut

I wanted to recharge my jio number with rs 499. By mistake i typed my idea number. There is no such scheme in idea. So the recharge did not happen. I called idea customer care several times to check if any recharge was done in this number to which they replied in negative. I checked my bank balance and the money was cut. Now i don't want the recharge. If you could return my money back.
Was this information helpful?
No (0)
Yes (0)
Jan 22, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2017
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We are unable to fetch the details for the given number. Hence, we request you to share the screenshot for the recharge done towards the given number for better assistance.

Regards,
Sneha
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information