[Resolved] Idea — not able to send portability message

Jani7979

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

Hello sir

I am an idea cellular network customer from past 3 years. Now i am trying to port my network from idea to other but i am not able to send portability message. I have recharged my phone with 30 rs with special sms package and talk time but still i am not able to send portability message from past one year. I have tried 100 times to send sms on 1900 for portability but it does not work.

Further they have stopped outgoing and incoming facility of my phone and asking me to recharge with unlimited plan. The unlimited plans are expensive. I can not afford them. I request you to please help. I want to shift to other company please help.

My mobile number: [protected]

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Feb 12, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the issue with regards to UPC generation has been resolved. Hence, the case has been closed. Also, we request you to check My Idea App/Web for attractive offers available in your account.

Regards,
Lakshmi