[Resolved] Idea — Not providing benefits what they said.

vinitchopra_14

from Raipur, Chhattisgarh

Address:	Dehradun, Uttarakhand, 492001
Website:	ideacellular.com

Dear Sir or Maa'm

On 13th June I am porting my 75 offical no from Idea to some other network, but I got a call from idea officals that please staty with us and we are providing you an offer of call tariff and 3G Data i.e idea to idea 0.20p and other and Std 0.30 P for 90 days and 250 3G data every six months. But non of the offer activated yet . I called 7-9 time for the same, they said our back-end team will call you in next 24 hrs.
Please tell me when this 24 hrs will come and why you make fool to your premium customers, if you can't provide better and qualtiy services and full fill your commitment say no directly. Your network is hampering my business.

Plz revert

Note:
My idea no: [protected]

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 01, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 1st July 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 05, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 4th July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular