Idea — Postpaid bill

Website:

www.ideacellular.com

Dear sir,
My idea post paid no [protected] nd you genrate the the bill 24/03/216 and i have paid two times -one time paid 950 rupees and unsuccesful but our acount the debit the950 ruppees and money till date did not refundable,
Then again i hve paid the 950 ruppees on 07/4/2016 and this amount successful but till date your side did not provide us the confirmation
Si i request to you pls give me confimation because my last date 08/4/2016.