[Resolved]  Idea Prepaid — Balance Deduction in the name of internet Pack

Address:

New Delhi, Delhi

Hi there My mobile no. is [protected]. I activated your monthly watsapp pack on 12/06/15. 39Rs got deducted in my balance for 28 days. From the very first my main balace gets deducted whenever I use watsapp. I called twice c/s they say. Sir you are using Facebook along with Internet this is why your balance is deducting I made them understand that I don't even have an account of Facebook nor the application of Facebook has on my mobile so there is no point using that application. they insisted for the same. I said ok let me check first. I checked I didn't find any apps by the name of Facebook. I called again they argued with me for the same and he was saying I'll transfer your call and he disconnected the call. because of this I sent a msg to port the no. today I got a call I thought that this person will do something and give me the solution. He also argud with me for the same and hung up on me. I was very unhappy because if someone has been with you for a long time so you should understand and resolve the matter instead of being rude. because I have problem that's why I have approached to you. It's not about money, it's just what service you provide to your customers. I would be happy to hear from you. Regards