Idea — Recharge

K.B.Rajesh Raju

from Chennai, Tamil Nadu

Address:

Madurai, Tamil Nadu

Amount deducted for 2 times for same plan. Hello, Same plan activate 2 times (Plan 124 for 1GB). First time I will try this option *121# -- 3 -- I got a alert as "Invalid". After that i tried with another option provided by the customer care executive *800*124#, then the plan got activated and I got message [Amount Rs.124 was debited and plan is activated]. After some time I got another message that amount 124 has been debited for internet activation. But as of now I got only one in active mode (1GB) but amount has been debited twice. Could you please refund the amount or add more 1GB data to my account. Please do the needfull. Thanks Rajesh My Idea No: [protected]

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 24th June 2015, We wish to inform you that the matter is currently being follow up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 24th June 2015, We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular