Idea — Reduced Power Pack validity

Soumilya

from Serampore, West Bengal

Address:

Kolkata, West Bengal

On April 4, On the number [protected].a recharge of 5 was done.the power pack offered local calls att 30 paisa per min and STD calls at 35 paisa per min for 30 days.Today I found ouut that the validity has been reduced and the pack was not providing calls at the said rate anymore. Why did this happen?Is this a new way to fool customers? what an Idea sirji. it's been only 16days and I want the facilities the power pack was supposed to provide. Resolve the issue as soon as possible.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular