[Resolved] Idea — They cut my balance of rs.13 for no reason at all

Krutika23

from Pune, Maharashtra

Address:	411007
Website:	Idea

I am in roaming (Maharashtra) and my number is from karnataka and i made an online recharge and got 100. And within ten mins 87 was my balance.
They deducted that amount for no reason.
I got a message from idea saying that u can call toll free to 198, 1909 etc while roaming. So i called these numbers to complain. All of them said we cannot entertain as your number is from karnataka.
They are not giving me any information and simply cutting my balance. Today i noticed but they must have cut my balance several times without me noticing.
I would like to sue these people.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular