[Resolved]  Idea — Uenthical charges of GPRS services by IDEA

Address:

Gurgaon, Haryana

From April 14 onwards I am receiving unwanted GPRS services despite making several request to IDEA for closing it. Initially they wrote me that its motivational package with discount of 50% thereafter by each month they started increasing charges and lastly I was forced for end-up with opting unlimited option since I am having smart phone with tonnes of application loaded which automatically started downloading. On 7th Nov 14 I decided to stop finally GPRS service since 3g service I have already in my another phone and made a call to C. Care to stop the GPRS service immediately. Here one important thing to be noted down that my bill generate on every 10th of month date. Shockingly despite my clear instruction C. Care cleverly closed the unlimited pack and kept remain on the DEFAULT GPRS service neither I received any mail notification or SMS for such action. I thought that my GPRS service still not closed and used the phone normally. On 9th Nov 14 I again made a call to know the status and surprisingly they told me that GPRS PACK service was off on 7th, however default service remain kept open...SURPRISED ME A LOT...HOW FOOLISH IT IS... I jolted when got my bill they had charged whooping Rs. 515 for GPRS data for just 2 days (i.e. between 7th to 9th) despite knowing the fact that I have unlimited GPRS pack till 10th and they made unreasonable charges. Thereafter I made a call on 11th Nov to C. CARE and some Gayatri attended this call and talk to me rudely. This is corporate connection and I asked how they can kept open the default service when I asked to stop all GPRS services ...She simply told...THIS IS THE PROCEDURE AND YOU HAVE TO PAY... Now I am fad-up with post-paid service of IDEA, their C.CARE response is very poor and lot of times I wrote to IDEA and unusually every time they took enormous time to resolve the issue. This time also I made complaint on 11th November and according to them the problem should be resolved by 18th Nov. Still I am waiting their reply and considering to rid-off from all services. Navneet [protected]