[Resolved]  Idea — Unwanted balance cutting from [protected]

Dear sir
I reached a 23 rupees pack so get 18 rupees and next recharge 180 so get 180 my total balance was 198 .
I take a 36 rupees call rate reduce pack and one or two rupees call . so i spend 38 rupees from 198 . but i have no balance . i call cutomercare to return my balance but they did not help please help me . and before to days i recharge 10 rupees so get one rupees 4 rupees unwanted cutting why i am fedup this please help