[Resolved]  IDFC Bank — atm transaction timeout amount debited but not giving cash

Dear sir,
I Rudraprasad Roy chowdhury having a account with your bank( a/c no-[protected]).Today I am going for acash withdrawl in Bank of Baroda, using my IDFC bank debit card.At time of transaction I Amy trying to withdraw 500 RS .After all the necessary inputs at last a pop up showing in ATM screen that transaction time out and on the same time SMS coming from IDFC bank that RS 500 debited from my account.

Transaction happen today 21/08/2019 at 10:56 am .when I am checking my IDFC bank statement RS 500 debit was alreday shown with transaction/reference number:

Transaction -NFS/CASH WITHDRAWAL/+BOB/[protected]
(Screen shot already attached below)

Kindly do the needful on an urgent basis so that the amount will return back to my account.

Thanks & Regards,
Rudraprasad Roy chowdhury
[protected]