[Resolved] IDFC Bank — emi collected twice and inappropriate bouncing charges and emi overdue charges applied

Praful Pawar

from Delhi, Delhi

Address:

Flat no 2, vardaan society, vanashree colony, ambad link road, nashik 422010, Nashik, Maharashtra, 422010

Hello,

You are one of the financial company that provides a consumer durable loans for customer but i have some complaints against you

When my emi was start at that time i received message from idfc bank that my ecs mandate was rejected by bank.
Then i decided to pay my emi on your idfc first mobile app... First time i paid my 1338 rs emi then i was updated fine but next time they added 472 rs bounce charge twice means amount is 944 then in next month in october i paid my emi of october in september 30th @ 5:12 pm 1338 amount was debited but i received blank receipt so i didn't get transection id i will post all images/screenshots for your reference.

And i just get message from idfc bank that i have to pay 1888 rs for my emi overdue charges and emi bounce charges!...

And recently my account again gets debited 1338 rs for emi. But i paid my emi two days before my due date as i said earlier that transection receipt was blank
So why you charge another emi amount!

Please clear that 1888rs and refund or adjust that advance emi of 1338 rs that you debited from my account on 15/10/19 and also clear emi overdue and emi bounce charges as well
My registered mobile number is [protected]
Loan id is 23113187

And teach your customer care department to not cut call during talking the issue... They cut my call three time!...

Please solve my all issues... If you don't take it seriously then i am taking legal action against you!...

+4 photos

Was this information helpful?

No (0)

Yes (2)

Aug 10, 2021

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

IDFC Bank Customer Care's response Dear Sir,

Thank you for writing to us. This is with reference to your concern addressed to Consumer Board regarding payment updation and EMI deduction towards loan account number 22443698. We wish to inform you that we are working on your concern and we would update you at the earliest. We look forward for your support and co-operation in the interim. Assuring you best of our services. Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

Warm regards,
Team IDFC First Bank
www.idfcfirstbank.com

Related IDFC Bank reviews

View all 1213 IDFC Bank Reviews

Comments

praveenbfs71

from Delhi, Delhi

I have made e comm purchase vide Ecom Purchase/17678142/PayU Payment transaction on 11th Oct 2019 for Rs 999. The transaction was failed but amount is not credited in my account.

praveenbfs71's reply, Oct 14, 2019

Transaction ID Purchase/17678142/PayU Payment DATED 11OCT 2019 For RS 999/-

Hemanth Puli

from Mumbai, Maharashtra

Sir my number [protected] not coming cardless what can do iam are ready customer for you so why I should not get it please convey my complaint sir so please send me a link for card less emi i am customer in idefc bank I don't have any cheque bounce so I want online shoping so please send me link and otp also

IDFC Bank Customer Care's response, Oct 24, 2019

Verified Support

Dear Sir,

We’d like to connect with you and provide the necessary assistance. Please write to us at [email protected] along with your contact details and we will assist you at the earliest.

Regards,
Team IDFC First Bank