[Resolved] IDFC Bank

[Resolved] IDFC Bank — Fastag

S SiddharthSS from Surat, Gujarat

Toll people are telling me that my fastag is not activated and updated. I am trying to call customer care but no-one is picking up my call. The service is very poor. All this process is really tedious and cumbersome. I am facing a lot of difficulties. The one thing I have observed is that my vrn is still chassis number although I already have my virtual rc with the actual vehicle number. I have also submitted a service request and attached the QR of virtual RC to update RC details on IDFCBANK Fastag portal, but there has been no response from them. Exhorting customer care service to do the needful. Car Owner Name: Pragnesh Panchal Old Vrn (Chassis): MAKGL276ML4201320 New Vrn (vehicle number as on number plate): GJ05RL3028 Contact me: sidss10.[protected]@gmail.com Was this information helpful? No (0) Yes (0)
Jan 29, 2021 Complaint marked as Resolved I got a call from their customer care number, to clear my problem. The number was +91 22-49850351 Although I had my FASTAG replaced at the dealership from where I had bought my car. And my car dealership solved the problem before IDFC customer care contacted me. Still sharing the customer care number, for others who might need it. But I must say I am happy that the customer care contacted me. The person on call gave me assurance that for further queries I can contact him. Let’s see, hope my new fastag works. IDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 29, 2021 IDFC Bank Customer Care's response Thank you for reaching out to us. Please write to us at [protected]@idfcfirstbank.com from your registered email ID with your contact details or you may call[protected]. Our customer service team will be happy to assist you.
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