[Resolved] IDFC Bank — idfc bank easy buy card with amazon

Charmipatel27

from Mumbai, Maharashtra

Address:

Vadodara, Gujarat, 390023

Have used my easy buy card ([protected]) to make purchase of amazon vouchers from their partner instacred and i was promised that i would receive the voucher within three working days from the date of transaction, the transaction took place on 25/06/2019 and till date i. E. 22/07/2019 i have'nt received my vouchers of rs25, 000.00. Capital first cum idfc bank customer care are also useless they just provide me an useless email id of instacred to mail on ([protected]@flexmoney.in) but these email id is useless i have sent more than 10 emails and hardly they reply and whenever they do they just say the transaction is still on hold and shall be processed shortly its been over 10days still there is no resolution and to my surprise i saw today even my loan account has been created at capital first portal[protected] but still i have'nt received the vouchers. I need my vouchers right now as i am in need of them and even the deadline of 3days was crossed 7days ago so either issue me the vouchers right now or cancel my loan account and let me use my easy buy card normally

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May 30, 2020

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

Jul 22, 2019

Updated by Charmipatel27 This is idfc created my loan account ..how can this possible I m not get money that created

Verified Support

Jul 22, 2019

IDFC Bank Customer Care's response Dear Sir,

We regret the inconvenience caused. Please share your contact number and location details so our team can connect with you.

Regards,
Team IDFC FIRST Bank

Verified Support

Jul 23, 2019

IDFC Bank Customer Care's response Dear Sir,

Thank you for writing to us. This is with reference to your concern addressed to Consumer Board regarding voucher. We are concerned about your query. We would request you to write to us at social.[protected]@idfcfirstbank.com along with your contact details to assist you further. We look forward for your support and co-operation in the interim. Assuring you best of our services. Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

Warm regards,
Snehal Poojary
Team IDFC First Bank
www.idfcfirstbank.com