[Resolved]  IDFC Bank — not allow to opt for moratorium and blackmailing to pay emi

Address:

Santacruz

Dear sir,

Need moratorium for august 2020 month. Please help.

I have loan account (Loan a/c number[protected] and registered mobile - [protected]) relation with idfcfirst bank for almost 2years, i have been paying emi on time and never missed single emi.

In this covid-19 pandemic situation have some financial constraint due to wanted to opt for moratorium for july & aug 2020.

Multiple times sent email from registered email in june but did not have received any communication and they schedule and processed for july month emi continuously 3 days and my bank has charged me for emi bounced.

When i called to customer care they told me that you will have to pay emi or will impact you cibil score as it marked as bounced emi then later i managed from friend and piad july emi.

Idfcfirst bank have kept 21-25th date of month for moratorium request through 1. Website (https://webreporting.capitalfirst.com/Master_FinnOne/CustomerVerification.aspx) 2. Sms from registered to ([protected]) 3. Email from registered to ([protected]@idfcfirstbank.com) and 4. Cutomer care ([protected]).

I have tried all 4 option were getting that my registered email, loan account on website and mobile number (Sms & cutomer care) is being recognized by their system.

I call customer care as option choosing new customer, i am calling from 21st to 24th july daily for opting moratorium have customer care tell me that they have taken the request and you will receive number on registered number which i never received.

I called on customer care number as a new customer on 24th july morning around 11: 30am, when i asked for previous moratorium request then representative said we do not have any request for moratorium opt.

Mean they are doing fraud and black mail to customer for paying emi in this situation. Please help me to opt aug 2020 month moratorium.

Even after continuously following up with idfcfirst bank customer care and email they are not giving any conformation.

I have some request number[protected], 43945342, 44033144, 44034089, 44040780,

Thanks & warm regards,

Aiyaz sagir ahmed

Email : [protected]@gmail.com

Mob : +91 [protected]