IFFCO Tokio General Insurance Complaints & Reviews

Hi,

I had renew my policy on 13/08/2019 and paid its premium amount Rs/- 16556.38 through on line payment (transaction reference id: 130129, , bank statement marked blue; refer attached files), but still not got any cover note or policy.

Details are as follows:

Owners name : Miss Vineeta Malik
Policy no : M2507278
Vehicle registration no.: DL4CAF6748
Phone no.: [protected]
Email id: ashwani.[protected]@exicom.in

I already send details to [protected]@iffcotokio.co.in, [protected]@iffcotokio.co.in and your 24 X 7 toll free:[protected] many times but still not getting satisfactory answer.

Hello sir
My car number is - hr23g2158
My policy number is - m7656074
My insurance company name - iffco tokio
Name - resham singh

My car damage in road accident 12/7/19
After that i register a cliam in iffco tokio and surveyor complete survey 17/719.
According to company this claim is not cashless and company pay in my account with in 3 to 7 working days.
Today is 7-8-19
But no any payment received.
I have been sending mails to all the possible contactc including iffco tokio.
The company does not seem to be serious in taking any action.
Request your kind intervention and provide justice.

Thanks for your mail.

Please note most important issue as below -
1- this vehicle is meant for disabled customer so this need priority basis services as we have extremely restricted mobilization because of disability.

2- i had written that madhusudan vehicle had disregard and rejected claim of iffco tokio general insurance company and i need service at firozabad district so please arrange for prompt action at a reliable workshop at firozabad and this should not be pending for more than 2 days as i cannot move without this vehicle
3- there must be repairing and maintenance of complete vehicle on just one side as per the damage found at car.

4- contact details of a reliable personnel must be shared so that my representatives may contact in case of need since the customer care number of iffco tokio general insurance is found busy as i had tried 4 times.

5- mr rakesh kumar who is taking care must be contacted over cellphone number [protected] to resolve this issue at the earliest.

I am feeling shame on myself for showing my trust in iffco tokio general insurance company.

Dr nitesh kumar tripathi
An unfortunate customer at iffco tokio general insurance company

My vehicle theft from balaghat (M. P)
Dt 08/6/2019
Policy no - m3737390
Claim no - 1-14270ywf
Veh. Regn. No - mp50mq4241

My vehicle is properly parked and locked in parking area.
Thief stole my vehicle.

All the detail are provided to surveyor
And also summit
1. Police fir copy
2. Vehicle 2 no orignal keys which is provided by bajaj showroom
3. Orignal rc

And all necessary documents

Without farther investigation my claim closed by your company.

Plz resolve my complaint

If your compny not tack immediately action in my case. You will be responsible for the advance proceedings

Dear sir
Mera bajaj maxima three wheelar hai..
Jiska acident ek mahine pehle ho gya tabse bo agency per khara hai claim k liye insurance wale delay kr rhe hai claim k liye kabhi photo ka drama kabhi kehte aaj yeh holiday aaj kuch hai kal kuch hai..
Mera three eheelar emi per hai ab aap btaiye me emi kha se pay kru...
Aur koi jyada damage bhi nhi hua tha...
Bajaj up25 dt1220
Bareilly 243001
[protected]

I mr. Arun ramkrushna choukhande, policy no. Itg/82619868 wants to claim the insurance for accidental damaged broken bumper of my car. Acoording to your employee the claim isn't be proper but when i did the servicing that time the bumper was dislocated totally as its lock was broken. As i completed all the required procedure for the insurance claim along with the photos of the accidental damage part, but your employee aren't taking care for the case. If any accidental situation occurs your form will be responsible for the misthing happend and we'll take the action on you as any thing happens due to that broken bumper as you are not understanding the case. I throughly requested you to take a personal interest on this and allow the case to further process.
Thanking you!

I have submitted a claim file about 2 months and 15days ago of amount 9000/- against policy no. M1245833, but untill i have not received any acknowledge (E. I message/receipts). I had already handover claim file to mr...,...[protected] but not any response given by customer care ([protected], [protected]) or person of the company and asking again & again for renewal of policy. I totally frustrated.

Sir I have intimate my claim yesterday on motor policy insurance but surveyor not reputed till..I intimate on toll free number and also on inshelpford portal on policy no 66008758
Please generate my complaint about this and arrange surveyor reputation as soon as possible. I am very dissatisfied with service of iffco tokio motor claims department...

I have recieved a msg from iffco tokio for policy renewal. When i open their link of renew polucy which i got from mesaage and made a payment. My money is debited but they didnt give me a policy document. My vehical number is gj09cu5171. When i opend their link they send it shows your policy already renewed but i didnt get a policy document. I have tried to reach them so many times at their website on live chat but on one is there and i also try to call them but their customer care number is alwys busy

Hi all,

I work with a reputed bank in gurgoan and its been more than a week i got my car back the person at pasco and iffco tokio gurgoan sector 17/18 had made my time hell. Even the claim was not given for my tyre! And the iffco tokio representative mr saket had behaved very badly in call. He was not ready to listen and not accepting my claim. I had an accident with scooty which ruptured my front tyre and body a bit and this was total truth and they didnt accepted and made me roam here and their for getting my car back.

Its a hell pf experience and would recommend not to take car insurance from iffko tokio

Regards
Ashish vishwakarma
[protected]
Car dl09cl5826
Sx4

My old two wheeler policy no. Is 1-nicmrdm.
Registration no. Gj01jg6597
Chassis no. A88177531
Engine no. E5209052. I have renewed this policy the details of transaction are as under:

Policy quote id: 14398367
Policy no./reference no. 1-z41byc6
Amount: 1342.67
Date of payment: 27th january, 2019
Bank payment transaction i'd: 428537

Customer care executive is not replying properly.

Please provide policy document urgently.

Regards,
Devendra bhatt
[protected]

I have purchaged insurance through your web site . And payment also made through credit card on 6/2/2019
But when i have inquired about it your coustmer representive said payment not made. My money has been debited from my account. Of Rs 1831.23 .
Last digit of card are...3120
Now tell me what should i do.
Plz look at this matter
Vechile no hp834848
Gaurav
[protected]
[protected]

Sir, i balwant singh village danoa po-baroh teh-baroh distt-kangra applied online for two wheeler vehicle insurence. The amount deducted my account vide no 00000xpeubur 258059 dated 15 nov 2018 but the copy is not received so far. You are requested to submit the copy in mail id [protected]@gmail.com at the earliest. My vehicle no is hp-940801 and date of insurence is 15nov 2018.
Thank you

I have bought iffco tokio car insurance under zero deprecation policy & paid premium as per there proposal to his ahmedabad office representative,
I have purchased this car post march 2017 from agent & i was not aware about what was the 3 year before car policy history, since i have checked previous year history only,
While offering policy form iffco tokio they have cheeked all my past history since they have all authority to check after cheacking my car all past history,
I haven't avail any claim since i bought car which i have told company & all details provided as per mention in my previous policy after all verification
They have took my premium,
I have registered my claim 0n 18/12/2018 they are yet not repaired my car refusing may things for claim & asking me to pay depreciation even they have charged me zero dept policy premium,
Its 30 days now since my car is laying at garage & they are harassing me by pulling my leg in to various approval & inspection & refusing claim, they have approved basic claim but my car is not in running condition & they are not approve internal damage of my car,
I am businessmen & required to travel across gujarat state till last 30 days i have paid 75000/- plus for car rental,

I met an accident on 4th january, 2018 with car. I had just recently transferred RC book name from my cousin name (DhavalKumar) to My Name (Chetankumar). Updated RC book is delivered at my home around between 12 December to 14 December, 2018.

On the accident day, to register accident claim and to get right claim information, I had first called (4th january 10:42 AM) in customer care to check that shall i am eligible to get...

Date of transaction 19/12/2018
Time of transaction 20:48 pm
Amount transacted 25000.66
Bank state bank of india
Reference number : igaezsnoh8
For renewal of iffco tokio mediclaim insurance policy
No confirmation recevied from iffco tokio sms or email and the policy not renewed
Amount debited from bank account
Savings bank last 4 digits 3211

Dear sir/ madam,

I have insured my ford ecosport up*5466, through iffco tokio full cover policy number 66000963.

On 3rd dec around 8 pm i met with an accident, while i was travelling from etawah to noida [up], somewhere near to tundla crossing i lost control on my vehicle due to sudden burst of front left tire and it rammed into the trolley parked on left side of road. There are damages at the front side of vehicle and four adjacent cuts on inner wall of tire due to some sharp objects. Since it was very dark at that time and i am along with my parents so i couldn't spend much time there to find the object that has cut my tyre. I just changed the tire and continued on my journey.

Now insurance surveyor has approved only front damage of vehicle, while rejecting claim of tire burst. Saying it is an accident due to tire burst but tire burst is not caused by any accident. It is huge loss to me. Because of good reviews i opted iffco tokio policy instead of other insurance provider despite having higher premium but this instance make me feel cheated here.

Please look into my case on urgency as i own full cover policy. Thank you.

It is requested that my phone screen damaged related claim documents submitted to bajaj fonesafe cpp on dated 09.10.2018 and these documents were forwarded to iffco tokio general insurance co. Ltd by the bajaj fonesafe on dated 18.10.2018 and they say to me that under 28 days working days my claim will be solved.
Moreover, it is requested that today after 51 days, my claim payment has not yet been released.

I have claimed iffco tokio 2 wheeler insurance on 18th oct 2018 through bajaj, the claimed amount has not been refunded in my account till yet and the company claims the amount is refunded in 8-10 days. This gives a negative impression of the company to me. I have called representatives several times and each time got the same answer that the amount will be refunded in 7 days. Very poor service by iffco tokio. I will never recommend iffco tokio to anyone.

Dear authorities, i took one motor insurance policy ref. 89830181 from iffco tokio for which i have been requesting them to issue me evidence for tax submitted to the govt. Authorities. However, there is no response from their side. Further there is data mismatch in renewal policy ref. M2804075 and old policy ref. 89830181. This is highly improbable in server based renewal system and i doubt that this may be a case of tax theft and wrongful fraud practices carried out by few corrupt persons. I am communicating with their vice president mr. Arun pandey, however there is no positive response. I need your support to further guide legal process to move this case further. Rgds, sandeep kumar singh [protected]