IFFCO Tokio General Insurance Complaints & Reviews

This is regarding the motorbike insurance policy of iifco tokio genral insurance company limited with

Policy no. 28623797
Vehicle no. Dl 1sx 4476
Hero-splendor pro

I would like to inform you that, i renew my motorbike policy on 19th august 2017 but i haven't receive the hard copy till.

I also raised my concern to customer service but their dialogue is same, that i will receive the copy within 7 days but as per company policy tat is already over.

This is my 3rd year with this company but the response is pathetic as i had receive in past. I am totally disappointed and unsatisfied with this service and response.

Now, this is my last warning if i will not receive the hard copy within 24 hours i will take a legal action against your company.

Regards,
Deepak sharma
[protected]

Sir, i have submitted a claim bill against my father who was hospitalized from 21.07.17 to 26.07.17. All the documents of this period has been submitted earlier and some requisite documents which are left behind by me also submitted on last time as its queried by them. Again they are asking me for same document as they mentioned insufficient query reply. Actually they are asking me for providing the bills of 20.07.17 which is impossible to get that bill from hospital as my father was hospitalized on 21.07.17. Then also asking me for submitting the laboratory bills of 25.07.17 with presription which was also submitted previously without consultant prescription containing advice for testing. Previously i have submitted the consultant prescription before taking admission to the hospital. Though it a ipd case all the advices of consultant is done through noting's only as it is the procedure of hospital. I have also signed a consent paper for collecting all the internal document of hospital regarding treatment of my father as he was suffered from other chronic obstructive pulmonary disease (Copd).in this regard please help me and resolve the same.

A case is pending before district consumer forum at bokaro, jharkhand. Vide case no.73/2017, sushil kumar yadav vs iffco tokyo. The complainant has filed a case for mediclaim of his diseased wife. The complainant has send you a notice through district consumer forum bokaro. But nobody has appeared from your side till today. The next date for appearance is on 7th september 2017. This is for your kind perusal. May kindly take proper step immediately. With regards from advocate ajay kumar

Dear sir,

It is my high dissatisfaction regarding the services given by iffco
Tokio having future reference no. 1-gmohsok the surveyor deputed was
Mr. Rohit kharb.

Kindly note that my vehicle registration number is hr 26 cd 6771.

I have given my vehicle to sector 14 ganpati honda showroom claiming
The broken hedalight from inside, the right indicator, the leg gurad
Only. I have expained the person regarding the accident and the person
Is claiming that there is no image of any scartches in the head light
So no claim can be given. My ques is to you sir

1. Do you think any person will break is headlight himself and will
Take it for insurance?

2. Do you think any person have this amount of wasted time to do that stuff.
3. When i asked about the reason your executive interviewed me
Regarding the incident in an unacceptable manner.

Kindly note that previously i was having icici bike insurance but now
Changed to iffco since the exceutive at showroom told me that iffco is
A good company.

Request to rectify the matter as soon as possible since my vehicle is
Lying at the showroom since long time.

—
Thanks & regards..*?*

Jyoti ranjan mekap

Actually i made payment for bike insurance but it shows that the session had been expired...
I tried it again then this time my payment was successful

But then i got 2 individual msg... Shows that 1260.52 rupees has been deducted from account twice
Txn no. Ju[protected]
Txn no. Ju[protected]

I have done that insurance on 12 july 2017

Then i went to bank for passbook entry then it shows that t the amount has been deducted twice...

Not please tell me what to do to get the refund
And to whom should i make call for refunds bank or that insurance company...

This is to inform you that I have availed Dep/gap insurance of Ritz car no. PB 13 AR 3089 vides policy no.8934226 dtd 01.08.16. On 20th may 2017 my car met with a small accident at sarbha nagar, Ludhiana while dropping my son to school in which the bumpers of my car got broken. I send my car to Stan auto pvt ltd at sherpur chowk Ludhiana for repair, replacement of bumpers as the policy is cash less and provided by Maruti Insurance, the concerned person form Stan Autos Pvt Ltd called surveyor from your insurance company to inspect the car. The surveyor refused for the insurance claim by saying that either you pay me extra money or I will reject the claim & next he kept my car lying in work shop for seven days by saying that I am checking pre inspection photographs of car. Now when I refused him for the money, he rejected my claim. This behaviour of the company executive made me shocked when I called him, he replied that you can do whatever you want either go to court or IRDA or complain to higher authorities.
I request you to see the above matter & take a serious action against your executive. And settle my insurance claim. Otherwise I will move to consumer court for the harassment caused by your company

Sir,
This is to inform you that My Vehicle no. PB10DH- 5754 was insured by your co. against policy no. 90022173.
My vehicle was stolen 25.04.2015 and I have not received any claim of this vehicle, I have call to the office so many times what unfortunately no
Positive response was given by the office. This is very unfortunate and irresponsible act by your company.
I am suffering a lot and waiting for your quick response.
This is to inform you that in case no positive response was received, I will take this matter to the consumer court.

Thanking You

Rajinder Kumar
[protected]

[protected]@iffcotokio.co.in

We are looking for your help in resolving motor theft claim from iffco Tokio Insurance company. Nearly 1.25 year's time passed.

Raised concern with IRDA as well but they are not ready to listen and want to deduct 20% intentionally. I have all the proofs which clearly shows that Iffco Tokio is doing injustice and intentionally creating trouble for customer.

IRDA Complaint Number :[protected]
Insurance Company :- Iffco Tokio
Policy Holder :- Saurabh Aggarwal
IFFCO Tokio Policy No:[protected]

Backround:-
Car stolen, approx Feb 2016 from ghaziabad. Initiamed Police and Insurance company, got the FIR registered.

Insurance company provided a list of documents, require to submit, out of which one document is FR report, which we get from court.

There is no way, we can speedup the FR report procedure, it all depends how much time police and court will take to provide FR report.

Now Insurance company is saying you are late in submitting FR report, though we have submitted very soon, after getting same from court. They want 20% deduction for this. One can refer the date, when we received the FR from court.

After getting the documents, Insurance company intentionally closed the case and now they are saying that they will deduct 20% amount to re-open the case.

Though I wrote a number of emails to Insurance Representative, (Shweta and Madan), who were dealing this case but they never replied back and in addition they never picked their phone. So it was hard to communicate with Insurance executives to get the address to courier the documents, clear the doubts, discuss issues..

Even after involvement of IRDA, they are not ready to release the claim without any deduction and asking for my consent for 20% deduction.

Would appreciate your help here and please direct IFFCO Tokio to pay the claim ammount with 24% interest and should pay Heavy Penalty ammount for the harrasment and mental torture they made o[censored]s.

thanks
saurabh aggarwal
[protected]
[protected]@gmail.com

I am registered owner of DL-3CAG-4157. Vehicle's survey conducted by mr. Vinod . At the time of survey 3 panel repairing approval was given to workshop and next day they refused for approval. I had contacted Mr. Arun yadav regarding this. till date vehicle is hold. There is no response from any body. Nobody is replying in mail/message/Letter. They had never contacted me for this.

Dear sir/madam
I submit a claim of my two wheeler vehicle on 13/02/2017, policy no. Is 96597799, i submit my vehicle at hero dealership (Chittosho motor) sirhind road patiala. For repair. Your surveyor visit at workshop he told workshop employee to repair this vehicle from local mechanic (Out side). Other wise i not approved your claim, and he told lie i ask from customer, customer agree for vehicle repair from out side mechanic or local mechanic. Why i repair my vehicle from out side or local mechanic. I shocked your company allow for this. I am very dissatisfy from your service, your company surveyor used how cheep language (Mai nahi pass karunga aapka claim jo karna hai karlo) i don't repair my vehicle from out side without authorized workshop.
Please reply soon and solve my problem.
Thanks.

Balwinder singh
Mob.[protected], [protected]

Hello,

I own a Volkswagen Polo, DL8CY2424.
A few days back when I was driving to my home and was taking a turn at Mamura Chowk in Sector 62 Noida a loading auto applied a sudden break which was moving ahead of me, to avoid the accident I moved my vehicle to right side but there was a pack-man cart coming wrong way due to this my car hit the auto as well as it got a big scratch from front door to the rear quarter panel on the car. Also the cart has given a big dent below the fuel cap.
Now when I registered the claim with Iffco tokio as I have a complete cover policy (bumper to Bumper) with the claim ID 1-CNA7XXV, the surveyor came and analysed the car and has taken the pictures. They asked for the pre-inspection report which I have provided them with the help of the person through which I have purchased the policy.

The pre-inspection report "as per the report" shows that there is a scratch mentioned on the rear door, which by looking at the pictures is very minor and can be ignorable.
Also there was a scratch on the front bumper as per the pre-inspection photograph which can be ignorable. When asked the surveyor that they should provide the bumper as it got damaged, they initially denied and later when I argued with them they said that they will provide the bumper but I have to pay for the paint

For the rear door and the quarter panel, the surveyor is telling me again and again that the part was damaged previously and they can not provide the claim.
Now if the part was damaged it should have been written in the report, which is not.

Secondly for a moment I understand there is a scratch on the rear door which is mentioned in report but the rear quarter panel and the front bumper is not mentioned. So I argued with the surveyor and their manager that this is not justified the rear door is having a very minor scratch which was ignorable for me. Now when the car met with the accident the damage happened is very big so they should provide the claim for it. The surveyor and manager has denied for that and they are not agreeing on this part and are not providing me the complete claim for my car.

Please look into the pictures of the car which are attached.

I am really very very disappointed by this insurance company as the reason they provided is not justified.

Please look into the case.

Regards

Vikrant Sharma
Cellphone- [protected]

Myself Manish nagpal .I purchased policy from your company .policy quote Id. 8862133.policy no.1-8FYHK6N of amount. 2814.15. BankPayment I'd -151488. But with great disappointment I have say that my policy papers did not sent to me till now..due to which I had face many problem and paid money for traffic challans twice. Your customer service is too poor.pls send my policy papers of my car no. (DL 2cat. 0976) as soonas possible.

Dear Sir,
My name is Sandeep Meena. I have taken insurance policy no. 26003159. My vehicle no. is DL-9S-BB5883, model no. Suzuki Gixxer SF, Chassis no. MB8NG4VVCG8146609.
I have opted for zero debt insurance. The accident took place on 30th November, 2016. After 10 days, I have made a payment of Rs. 25307/- instantly. Still today, no money has been refunded from your side.
On 23rd January, 2017 I have received a softcopy from your side on my e-mail requesting for copies of FIR, MLC Report and driving details at the time of accident. Why are you asking for the details so late after one and a half month. I have already submitted my license details at the time of claiming for insurance. The request letter which I have received from your side dated 29.11.2016. How can you send me the request letter before my accident? Secondly, no dispatch no. and letter no. is indicated on the request letter. I have received the soft copy on 23rd January, 2016 through e-mail. No hardcopy sent by you till date. You have also mentioned the wrong policy no.
I have responded to your request letter on 25th January, 2017 through e-mail(copy attached) and given cc to Mr. Rohit Kharab(Surveyor) which is still pending and Mr. Rohit has been misguiding me. According to Mr. Rohit, the workshop has replaced the parts on their own without the permission. Because of this, Mr. Rohit is not passing the full bill which is Rs. 25307/-. Instead of this, he is passing a bill of Rs. 19730/-(approx). My bike is still not in good condition and the workshop people were saying that my disk plate is totally destructed and not working at all.
Why my file is still pending? I am requesting you to kindly pass my claim as soon as possible otherwise I will take legal action.
Your Customer,
Sandeep Meena
Mobile no:-[protected]

SyncNScan is biggest fraduster mobile insurance comapany of the century targetting big mobile market in India wich is operating under IFFCO-TOKIO another international fraud insurance company before taking insurance they will all type of lies that they will pick your phone fix the repair they will return back to you whithout no hazel for you.I took this mobile insurance certificate No:SI-0004746 for one year for my Samsung edge 7 and my led screen got broken when i went for claim they will ask for claim estimation from samsung and bill copy, identy proof and insurance details and the guy will call and tell send everything via scannned email attachment and afetr one month you receive mail from them that your claim is closed for non submission of hard copy.Please stay stay away from SyncNScan mobile insurance frauds and IFFCO-TOKIO international insurance Frauds.

Hi Team,

I renewed my two wheeler(Bajaj Pulsar) policy on Jan -25 -2017. Policy number[protected], however I did not receive any copy for the same. When I talked to Customer care representative, I got to know that the policy is not renewed yet.

Please see the below email for your reference and do the needful

I got a below email from you. Kindly advise.
Dear Mr. SUMIT,

Welcome...

Dear Concern,

I am an IFFCO TOKIO motor insurance client of your third class company with third class services, unfortunately I have taken a policy from you for my Innova registration No. HR 60 F 0002 having policy No. 91480416, last month multiple damages (front Bonet & back door / tail light ) occurred in my car and your surveyor ( Kishore Kumar [protected]) is denying to pass the claim and saying this is old damage and we can't pass this, one thing this policy is with you since June 2016, second how can you deny to pass claim.
In December 2016 i have deposited my car for repair, yesterday when I have called surveyor Kishore Kumar he is saying to get this done in cash, what the hell is this?? If I have to get done in cash then tell me why I have taken zero debth policy, one more funny thing happened when I called your Delhi office at[protected], your executive who attended me was rude and very unprofessional and said that this is a fake accident and this damage is old.

Now, Very gently I am requesting you to pass the claim for back light and back Door otherwise I am not going to receive the car as I have paid my full premium to IFFCO TOKIO for Zero Debth. I am expecting a positive reply / progress from your side, please provide with complain number, cont [protected]

Regards
Bajrang Saharan

Dear Team,

I have renewed my Bike insurance through online portal of IFFCO Tokio on 31st Dec 2016.

Till Date i have not received Soft Copy as well as Hard copy through courier after 2 or 3 followup through customer support.

Policy Renewal detail is as given below

Transaction Summary-

Policy Type: TWP
Policy Quote Id: 8932345
Policy No./Reference No. 1-92LFQ24.
Amount: 00001221.85

Bank payment transaction Id: 163666

Kindly do the needful to get the same.

Regards,
Pramod Kumar Gupta
Mob: [protected]

Dear sir, I had an accident on May2016 near Astha-Indoe Bhopal highway, I had contacted the claim department of Iffco tokyo,
I had to pay some extra money to the workshop where my car was being repaired, the extra amount was not arranged by me due to some financial troubles facing by me, the surveyor each time demotivated & insulted me regarding extra money. i contacted branch office and told it to Mr Bhatiya, but Bhatiyaji also supported suveyor ignored my problem. I was demanding some extra time to be given so that amount could be arranged,
This way 72 days passed, my file closed, From that day i repetatedly mailing to the web support, but my problem was not even heared

Hi,

I met with an accident in the month of July and went to a bike parlour in vashi.
A surveyor was assigned for the insurance claim who approved for all the parts damaged in the accident after all my documents were submitted along with the
Claim form dully filled . It is been more than 5 months, the surveyor never answered my phone call. I took my my bike from parlour on 07/07/2016 after paying the whole bill...

Sir,
My name is rakesh surendra nath & i am residing in mumbai. During july 2016 i was suffering from fever july 2016 hence i had visited my family dr. Dinesh shah. He suggested me to do blood test as i was having shivering & having fever in evening since 3 /4 days. After blood test it was clear that i am suffering from jaundice & for further treatment he suggest me to get admitted in life line hospital in malad (West). I was admitted on 13/07/2016 & was discharged on 16/07/2016.
While on the bed i had informed in customer care number of iffco tokio insurance of being admitted for further treatment. I was not aware that it was not cashless hospital for iffco tokio. Since 16/07/2016 i am following up with them for my claim.
Insurance examiner from iffco tokkio visited my home and took necessary documents and again 3rd party insurance examiner visited my home for the same procedure. Till date the procedure is being continued. Its been almost 5 months after claiming my health insurance. My health insurance no. Is 52610710 & paitent's name is rakesh surendra nath.
Today when i enquired at iffco tokio insurance corporate office in delhi (Iffco tokio) told me that it is pending as doctor incharge did not support. There was no such intimations to either me nor the hospital & infact the person who answered my call (Iffco tokio) was ok with me for filing consumer complaint as i think they dont have fear about that.
I have supported insurance company as & when required took their verification executive at hospital for required documents. Now they are finding problems just to evade my claim.

I want your help to resolve this matter asap.

We were following up by sending mails to :
Chiefgrievanceofficer,
[protected]@iffcotokio.co.in,
Websupport,
[protected]@iffcotokio.co.in

Contact no. (Iffco tokio - delhi - corporate office) - [protected]

Rakesh surendra nath
Mobile : [protected] / [protected]
Email : [protected]@gmail.com