IFFCO Tokio General Insurance Complaints & Reviews

Dear Sir, I had paid Rs.1292/- wide cheque No: 103236 Dt: 03/04/2015 to Iffco Tokio Gen. Insurance co. at its branch office at210-211, govinda complex, opp. Panchratra comp; VAPI-396195. After paid the policy amount & several reminder to Mr. Vishal, cont. person at branch off they had not reply for issuing the original policy. Although Written reminder given & reply recd. on 20.03.15 from support center that you had recd. original policy within 4 days, but I had not received the same till date. I had faced lot of difficulty with RTO during the month due to non receipt of Insurance Policy. I want to cancle the policy & refund the premium amount with interest which I had already paid. From support centre Mr. Rajendra Joshi denied to lodge the complain regarding the policy & try to divert our mind. Pl. reply at the earliest. Thanks & Regards, Nirav Kapadia. Mob. [protected]

on 05/03/2015 I have paid Rs.993.10 from KVB through BILLDESK-BKVB[protected]-IFFCOTOKIO-[protected] for renewal of iffco.tokio two wheeler insurance premium.But the insurance is not renewed. Hence please refund me the amount back to my KVB account

i want to kind attention of concernd authorities... my policy number[protected]... i hjav registered a claim before 11 months.. and i hav submited all the document which is nesessary for the claim.. but till now i hav not got my claim.. when i call to the emplooye for enquary they dont accept, my call... this is a typ of torcher

I have a Zero Depreciation Car Insurance Policy of IFFCO TOKIO GENERAL INSURANCE CO. LTD. for my car (Toyota Etios) registered in Delhi having Registration no. DL2CQ 0700.

Recently, I met with an accident as a result of which the rear bumper, tail light, dikki, right hand side rear tyre & rim got completely damaged. There were some other damages also to front bumper and second tail light.

At the time of...

Respected Sir,

Myself Rikin Navinbhai Shah is holding a vehicle insurance policy of IFFCO TOKIO GENERAL INSURANCE CO.LTD Details are as below


Name : Rikin Navinbhai Shah

Address : B-11 Ratnam Flats, Opp. Chintan Park Park, P & T Colony Road, Vasna, Ahmedabad 380007
Policy No : 82378914
Make of Vehicle : HONDA ACTIVA
Registration NO : GJ/01LK/9066
Claim No :[protected]IFFCO TOKIO GENERAL INSURANCE)


On 11/06/2013,

the Honda Activa was parked in our Parking Lot from where it was theft and immediately on the same day we lodge a police compliant to the
Vejal pur police station. The Officer incharge had just booked our complaint of theft in his registration as just for information and did not lodge

official FIR for the theft. He told us to wait for 7-10 days for lodging the official FIR but meanwhile started the investigation of theft vehicle on

complaint booked on just for information. Hence the official FIR was lodged by Vejalpur police station on 23/06/2013.

Due to this act of Vejalpur police station- Ahmedabad the IFFCO TOKIA GENERAL INSURANCE has deducted our 25% of claim amount due to

late intimation. But this was not at all our fault. The Police station in charge claimed that we cannot lodge the FIR for stolen vehicle on

immediate basis so it has to be done in this way. We had not accepted the 25% deduction of claim amount and in that case IFFCO TOKIA

GENERAL INSURANCE has send us a letter for not giving and settling any of the claim amount ( 0 Rs) and we did not receive any claim amount

and according to IFFCO TOKIA the claim is closed with no liability

Can I please request IRDA to intervene in this matter and give us justice as we are struggling to get the claim amount from IFFCO TOKIA GENERAL

INSURANCE but they did not give any proper reply to our claim. I would also like to inform that we have submitted each and every documents

and support related to theft claim to the surveyor incharge of this claim.

I had iffco Tokyo insurance for my bajaj discover the had provide me fraud insurance receipt and said the will provide me original copy in 2 month but they are not able to provide me. After 3 month of insurance taken by vehicle way lost and the company has not provide policy amount they said you had taken insurance from dadar branch and this branch is close so catch the dadar branch manager and collect amount from him , the receipt is from ifco Tokyo and it has stamp also. . . .

Sir I renewed my iffco tokio two wheeler policy online before 8 days but till now i have neither received my policy bond by post nor a soft copy by emil. details are as follows:


owner: Deepak Kumar
Chasis No:000179
engine No: 000177
Old Policy No:1-MCO7HM[protected]
New Policy No:1-BZ42O0
amt : 927.61 Rs
Bank Transaction ID: 079565

My email ID: [protected]@gmail.com
Mob No : 0-[protected]


Policy Type: TWP
Policy No./Reference No. 1-19FW320.
Amount: 927.61
Bank payment transaction Id: 079565

PLEASE SEND A SOFT OF INSURANCE ON MY MAIL ID: [protected]@gmail.com

Sir, I have booked renewed insurance of my car bearing no. DL4CND 8399 vide Covernote no. 72043381and paid the full amount, in advance i.e. on 16/04/2011 vide cheque no. 76888 amounting to Rs. 8099. Insurance of my vehicle was falls due on 25/04/2011. The said cheque has already been cleared from my account. It is very unfortunate that despite repeated request on telephone no. [protected] to one Sh Deepak, Agent of the company, I have not received the policy documents so far. Kindly look into the matter without delay or I am going to file complaint in consumers courts against the company for delaying and making me harrassed throuh its agent.
with regards
sanjeev kumar joshi
F-79, jeevan park
uttam nagar
new delhi-110059

Dear Concern,

I have insurance cover note number i.e. 72021362 & 72021363 which was issued on 20 Apr 2011 but still i hvae not yet received my policy.

Request to arrange my policy on my mention address.

Regards
Gawanand
[protected]
[protected] (Sadanand)

We had taken motor policy from iffco tokio for which the providing policy no was 79363799 and policy period was 18 / 8 / 2009 to 17 / 8 / 2010 my vehical was met with an accident on 1 / 7 / 2010 at 9:15 pm. At bhilad and estimated loss was rs. 400, 000 / - and the claim is not settled till date due to some reason.

As of date the vehical is ready to be delivered at hyunday show room. But iffco tokio officials (Mr. Vijay jariwala & surveyor mr. Anthony bose) are providing us the information that the poly claim is closed at their ho. But we were not provided any information regarding the closed claim.
If the claim was closed then how can hyundai motors will continue with having repairing works done & the vehical is compleately ready at their end.
(We also had forwarded the request letter to re - open the claim twice on request forwarded from iffco tokio surveyor mr. Anthony bose, but no positive reply we have received till date)

We only just request you to please re open this case & look into this matter at the earliest.



As already 12 months have passed & we are facing lots of problems in terms of not having vehical at our end.

We were not knowing thing behind this insurance claims, as after paying the premium every year on time. We had to face this kind of issues.

I claimed my vehicles insurance of my 1109 tata vehicles (vehicles no c.g. 07 c 7858) before one year but tile now there are on response for my claim amount. so consider of my claim .


regarded
URMILA SAHU
[protected]
[protected]

Subject: Accident Claim of Car No. HR 51K 5961 IFFCO TOKIO General Insurance Policy No. 74658751
Sir,
It is brought to your kind notice that undersigned met with an accident of his Maruti Zen car No. HR-51K 5961 at Mathura road Faridabad in the evening of 18th December 2010 The car was insured with Iffco Tokio General Insurance Company Ltd ( Insurer) with policy No. 74658751. Insurer was immediately informed about the accident. As per instruction of the insurer, car was shifted to the workshop of M/S Batra Auto Company (Repairer), Mathura Road Faridabad along with claim form and other documents required for claim processing. The repairer prepared the estimate No. 35254 dated 24/12/2010 of the order of Rs2,50,000/- (Rs two lakh fifty thousand approx.& submitted to insurer with a copy to the insured for further n.a.
Insurer appointed Shri Mukesh Kumar Agarwal as Surveyor and Loss Assessor(SLA).
I was pursuing the settlement of claim thr the insurer’s agent shri Shailender Kumar ( Ag. No.[protected] for the settlement. Inspite of his best efforts , I have heard nothing from the insurer about any development for claim settlement till February 22, 2011 when I lodged a complaint on insurers website for my grievance for non settlement of claim. The insured reply received on 24th Feb 2010 about the registration of my complaint with complaint No. 1-[protected] and quoting a false and misleading message that ‘ You were unhappy with insurer not issued claim cheque inspite of offer of settlemet’ inspite of the fact that I was neither informed by any party viz insurer, SLA or agent nor issued any offer of settlement till then. It was also conveyed to communicate in future with their grievance officer Shri P.J. pradhan via email or phone quoting the complaint No. in all future communications. I have replied this email message same day saying that the no offer of settlement is issued to me till date and requesting to look into the issue of my claim settlement as per rule/policy at the earliest possible.
On 9th March 2011 I received SMS as well as email message with regret that complaint No. 1-[protected] being investigated is likely to take more time.
On 11th March 2011, I received a SMS that ‘your complaint is resolved and letter confirming same is being sent’ which is not received till 16th of March 2011 and therefore, the insured via email message dated 16/03/2011 was requested to examine and expedite the issue of claim settlement and forwarding it to IRDA & to your good self also for intervention.
Insurer was also requested via email message dated 18/03/2011to look into resolve the matter expeditiously. This message was also forwarded to IRDA on 19th March with a copy to the insured.
I was embarrassed & felt harassed getting no reply from the insurer, a letter of request was emailed to the insurer with a copy to IRDA on 23/03/2011 explaining my liabilities of making payments of Rs 5000/-to the repairer towards the preparation of estimate and also to pay parking [protected]@ Rs100/-per day which is getting multiplied day by day and will be a loss to me due to delay in settlement. I also requested to the insurer to issue me a copy of survey report for my perusal and record. This letter was also forwarded to your good self for n.a. on the same day. In the evening of 23rd March 2011, I received the false and fabricated reply from the insurer that the assessment of surveyor was on repair basis and that it was not acceptable to me inspite of the fact that I was not informed about it by any party viz SLA, insurer and repairer. Insurer has also informed that it did not receive the survey report even after more than three months and shows inability to provide the copy of survey report at this point of time violating IRDA regulations. I have replied this email message of the insurer on 29th March 2011 quoting the obligations of insurer as per IRDA regulations and explaining that whole process of assessment of car and preparation and submission of survey report by SLA should have been completed within two months and that the delay in the process of claim settlement is on your part (Insurer). Insurer was also requested to send the offer of settlement along with a copy of survey report explaining liabilities of insurer and insured separately for consideration.
Insurer has lied and fabricated information in the email message received in the evening of 29th March 2011. Insurer has informed that the original documents got verified only on 20/02/2011. Whereas the same were submitted on 22/12/2010. Insurer has never informed about the developments taking place till 22nd Feb 2011 till I lodged a grievance complaint on its website.
Insurer bothered to reply our messages/requests only after 23/03/2011 implying its malafide intentions to harass the innocent customer. I failed to understand, how the SLA arrived for tentative loss of Rs65,000/- against an estimated loss of the order of Rs2,50.000/-.and therefore, as per IRDA regulations, I requested to appoint an another surveyor for independent opinion.
Insurer was again requested to provide the copy of survey report. Insyrer again refused the request vide email message dated 29/03/2011 violating IRDA regulations.
Therefore, I have informed my disinterest to get the vehicle repaired as the condition of the vehicle further deteriorated for being unattended for a long time. Insurer was requested to retain the vehicle and settle the claim in light of repair estimate of the order of Rs2,50,000/-.

Dear Sir,

I am not happy with the way Iffco Tokyo General insurance company has refused to re-new the insurance of my OLD car which was under their insurance since many years.

I was chasing them since 16th April where insurance expired on 26th April. Then they told me i have to pay for survey and after survey they have again rejected to do insurance of my old car.

I need help and support on this. I will not go to anyone else for insurance, as they do not have right to refuse for insurance. I am taking this as harasment case.

Best Regards

Deepak Kumar

My brother have a commercial 3 wheeler (Mahindra alpha) , which have met an accident in march - 11 (Insured from iffco tokio gen. Insurance) . He get repaired this from sanjay automobile (Repaired bill attached) . My brother was unknown about that & paid the amt. Which charged by sanjay automobile. Now he did not get the amt from insurer & sanjay automobile charges double amt. Like denting painting etc which claim not passed by the insurer (As told by the surveyor.

Pls. Do the needful & suggest what should we do.

Thanks & regards,

Dear sir,
I have lodged a claim for my car RJ27CA3457. afterward i have submitted all the documents relating to claim. one surveyor is appointed mr. a.k. deedwania in udaipur. Local workshop has given a estimate of approximate 3 lac rs . As these estimate was more than 70% of IDV . car was supposed to go in complete loss. then surveyor didwania called me for settlement and asked me to agree on lesser IDV amount i.e. 2 lac rs. when...

Hi Sir/Madam,

This is Lokesh Kumar Sharma on behalf of Mr. Yogesh Sharma. My elder brother had general insurance from IFFCO-TOKIO and below mentioned is details of Policy and Claim on his Unicorn Bike No. "HR-26Z 1188".

Policy No. 73648060
Clam No. 1-DGE7HR
Product: TWR

The claim has been approved in month of september and as per commitment of insurance inspecter the check for same claim need to delivered within a month but now it's almost 3 months and no one in IFFCO-TOKIO tell me the status of same check.

The customer care given me Mr. Pankaj's office no. 45787400/45787300 but these guys either do not pick up the call or incase they pick up my call they tell me to call next day or next week as Mr. Pankaj is not available here. Once i talked to Mr. Pankaj also he said to call me next week on monday but this monday never comes in IFFCO-TOKIO even customer care given me a complaint number regarding same many times i asked them to arrange a revert call but no one calls back. I am badly tired of making calls again and again to IFFCO-TOKIO which is worthless so finally i decided to register a complaint here. Please do the needful or suggest me to take a legal action regarding same against IFFCO-TOKIO.

Please revert me on my email id: [protected]@gmail.com or call me on my cell no. +91-[protected]

Thanks and Best regards,
Lokesh Kumar Sharma

Claim no- 1607870
Policy no[protected]
Insured name-Amitbhai l. Dhamelia
Patient name -Vanitaben a. Dhamelia


Mr.Amitbhai l.Dhamelia insured with iffco-tokio general insurance.he was lodged a claim of his wife vanitaben.company reject a claim due to hospital have no indoor treatment facility available. as per doctor report his hospital have fullt loded indoor treatment facility available. company also saya that vanitaben taken outdoor treatment facility, but it was not a true. please take reasonable steps on this claim.


Yours faithfully,.
amitbhai l. dhamelia

I Lokesh Kumar Sharma is registering complaint on behalf of my elder brother Mr. Yogesh Sharma for Policy no. 73648060, we had a claim that got survaied and passed by iffoco tokio and they told us that check for same insured amount will be delivered to us at our home address. It all happened in month of september but still there is no update from Iffco tokio, neither they give good response regarding same nor provide me status of same check. Compnies with such kind of process inside should not allowed to run, if they can't take care of there customers they do not have any right to survive.

Please help and do the needful, for me till now it seems like i will not get any check from iffco tokio. Anyone please suggest best way, just to tell i have already called at customer care of iffco tokio for same and they keep giving me new numbers everytime once they given me no. or Mr. rajesh yadav next time they given me no. of Mr. pankaj but no one neither talk to me nor calls me back.

Please help and suggest what next should i do?

Hi,

I am Vijay #[protected]. My Bike DL-3s BF 7701 was theft on 08/09/2010, I reported to the policy and Insurance co Iffco Tokio. They connected me to All INdia claim dept. where Arun Rajputani (Manager) contact #[protected] misguided me every day. he told me to submit FIR which i submitted in 2 days. then he asked for keys and policy and bike documents which i submitted the same day. After 30 days he asked for untraced report. I submitted on 12/10/2010, But he did not ask for the Final report saying untraced report is all i need. Now Aditya Dixit Manager(Iffco Tokio) contact #[protected]/[protected] is asking for Final report. Please look into the matter and investigate.

Hi,

I am an unfortunate customer of IFFCO TOKIYO General Insurace cmpany Ltd. I am having an Individual Medishield Policy of 200000/- and i am using this policy since 2006. i Have renewed this policy on 16 Jan-2010. I had planned to get myself operated for HERNIA, as suggested by a doctor, for this when i submitted my Policy document, I come to know it is not updated with the TPA PARAMOUNT HEALTH SERVICES LTD.

It took them 10 days to update their database, even after i submitted my Policy Document, Previous year TPA Card & Bank detail as an evidence for my payment.

After this, they are delaying in giving APPROVAL, one day they asked me about my Photo ID Proof,
The hospital and i myself mailed them but still nothing happened. First of all it's very difficult to access them as their Ph Numbers comes buusy all the time, rest the Call centre refuse to attend the DELHI Case. Even if i am lucky in placing the call, they assure me that the case is with the doctor and i should get the approval with an hour.

But all their promises turns fake. As i am still waiting for my approval.

I request if anyone can help me before its too late.

Policy Number - 52152840
PHS ID - 11975198

Delhi Paramount Office[protected]/95/96

I request not to fall prey of cunning agents who ask you to take insurance from them.

Regards
JOHN DANIEL
[protected]
sibi.[protected]@gmail.com