IFFCO Tokio General Insurance — complaint against mr davinder singh gaba iffco tokio surveyor and loss assessor

Address:

New Delhi, Delhi

Sir/madam,

I would like to bring this issue in your notice that me Mohit Sharma S/O Late J.K Sharma own a two wheeler that is Suzuki Hayabusa, Number :- DL 1S AB 2402 insured from iffco tokio

I had an accident on 7.4.2018 at 4:30 pm while coming back from murthal after having lunch with my friends who were headed towards Chandigarh, I took a u turn towards Delhi and started heading towards Delhi I was on the left side of the road (bike lane) when a car hit me from behind I was at the speed of around 50 to 60 kmph I tried to control myself and the bike but was not able to the bike got dragged on the guard rail on the left side and later dropped at the right side it took me around 4 to 5 mins to come back to my senses that what really actually happened I stood up with the help of some passing by people who came to help me to pick me and the bike, then I came to know that it was actually a car that hit me from behind the actual reason of my fall, luckily due to my riding gear and Helmet nothing happened to me, no person noted down the number of the car so there was no point going police station for the complain so

I tried to see is the bike rideable to take back to Delhi or not, luckily it was so I rode my bike back to Delhi and straight away took it to Dream suzuki service station and did all the necessary paper work for insurance that’s required and left back for my home

Then after the claim got registered and the surveyor was appointed that was MR. D S Gaba
He came for inspection saw everything and took photographs for the bike and spoke to me on the phone saying that what ever statement I wrote on the claim does not justify my statement clearly so can I email him explaining again what exactly happened that day, I explained him on the phone verbally as well as emailed him everything again but later I came to know that he said to the suzuki service Manager Mr Charan Jeet singh that the left side is not justified and he is not willing to give those parts ((ignoring the email from the customer and even the conversation he had with me)) rest about the right side I’ll see for the approval
((None of this was updated to me and had no idea that he is doing such things especially after explaining everything to which he replied I’ll see to it and get it done he understood what happened that day))

Today on 2nd of July Mr Gaba did the under repair survey of my bike the suzuki service manager showed him the inner damage to the bike and stating it to Mr Gaba that fork also called as Damper (shocker) of the bike Is bend and the handle tee (the hydrolic system used to help move the handle left and right )is also bend
To which Mr Gaba replied that get them repaired rather than changing them, the service manger cleared it to Mr Gaba that it’s unsafe for the customer at high speeds might result in a mis-happening ignoring to what all manger and mechanics mentioned to him, Mr Gaba straight away said I will only pay or approve for the repairs only, after this the service manager stated it to Mr Gaba that sir no authorized shop or company is there in india to repair this fork and handle tee because they come in one piece straight away from Japan and whom so ever are here are local mechanics who just can temporarily fix (jugaad) even that is dangerous for the safety of the owner or the rider riding the bike after all this conversation Mr Gaba still ignored all the safety facts and said I’ll get them repaired from the local mechanics myself I know people and left from the service station showing no concern or safety concern towards the bike owner

In the evening I called the Mr charan jeet singh the service manger just to take a update for my bike when I came to know about all this after my conversation I called Mr Gaba to enquire about all this he never pick my call because he is aware of my number called him again he disconnected my call with a message that I am busy text me, I texted him please call me no response than called him again no response, then called him from a different number to which he picked up i just ask him about his senior person to whom I can talk to because he is taking things way to lightly and not concerned at all so no point talking to him, he straight away replied with an attitude I have no senior I am not answerable to anyone then I ask him I wanna speak to someone to whom I can complain to which he replied in a uneducated and ill mannered person, that I don’t wanna talk to you, go complain to the iffco Tokio
I don’t know on what basis Mr Gaba was appointed in the company especially if the person having this kind of a attitude towards the customer doesn’t matter he is a free lancer but still he is representing iffco tokio a brand name to which people know off.

After this conversation I called the call center and spoke to Mr Yash Rajput the supervisor of the complain department filled a complain (complain no:- CM[protected] explaining him what all happened and the behavior of Mr Gaba towards the customer as well and even took Mr charan jeet singh the Service manager of Suzuki for the sake of Mr yash Rajput concerns that yes Mr Gaba is literally playing with the life’s of the iffco tokio customers by getting those parts repaired locally(jugaad) especially when these parts are considered as non repairable.

So I would like to request a RE inspection for this issue from a different surveyor especially who’s not willing to play with anyone’s life by doing such cheap tricks and is educated enough to understand the statement of the customer who explained 3 times
Two times in writing and once verbally to Mr Gaba that what exactly happened but still he ignored and doing things acc to his own will rather than following the proper protocol

It’s my humble request to look into this matter and do something about it before Mr Gaba, ends up being responsible for someone’s death or any mis happening doing such cheap tricks