IFFCO Tokio General Insurance — They do not give my insurance claim reward

Sir my name is mukul anandi bought an ifco tokio zero depth insurance policy which policy number is me727113. My bike was crashed on 4 september 2020 and i claimed my insurance on 7 september 2020. I completed an online survey for my bike and they giving me only 3527 where my bike have damaged about cost of 15000 rupees after that they appointed me an offline survey on 15 sept they go to showroom for bike survey on 20 september 2020 on saturday according to ifco tokio saturday and sunday is non working day and they collected my documents from bike showroom which address is syma honda gaya bihar 823001. After collecting my documents they stopped to picking up my phone and the do not proceeding my claim reward then i called to ifco tokio customer care i talked to them they told me that they can't help me in this and told me to talk with the survey man where the survey man is also not picking up my phone. So sir i kindly request you to take action against them for this i'm very thankful to you.