Ignou — Refund message received but not credited in bank account

On 8jan2023 i received a mail regarding my refund from ignou via payu but its been weeks now and i havent received that amount in my bank account yet please look into this matter and try to resolve this asap
I am also attaching a screenshot of that mail

Transaction id - [protected]

Merchant transaction id[protected]

Bank refrence no.[protected]

Timestamp[protected]:02:29.759

Refund mode - Back to Source