Imagine Marketing Private Limited — Never received my replacement product after 5 months

Website:

redwoodinteractive.net

I have purchased a Redgear mouse from Amazon and due to a fault I have submitted to Redgear team on July 14 from my house and informed on 28th July that I will be getting a replacement. But till now I have not received the product or able to track it. After continuous calling their useless customer care still I haven't received the product and it's been 5 months since the product has been picked up. I contacted their delivery partner "delivery" behalf of them and they informed me that the replacement product was never picked up from Redgearoffice due to unserviceable area.
Ticket created for this is 6166