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Independent TV Complaints & Reviews

1

Updated: Jul 17, 2023

Complaints 1024

Resolved

130

Unresolved

894

So far, so good. Independent TV is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Independent TV will keep up the work and continue to help more customers with their concerns even better 🤝

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Independent TV reviews & complaints page 49

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Address: Alwar, Rajasthan, 301401

Dear sir, i have booked independent tv on dated 19-dec-18 but installetion pending till, after 23 days company side no any information for installation if company not able for timely service provide & installation why open this company
Very bad company & service all times his customer care associates ask me sir, please give me 24hrs. We will resolve your problem.

My booking details as is under...
Mahendra singh
Add:- vpo basni, teh. Mundawar, dist alwar, rajasthan (301401)
Customer id:- [protected]
Booking id - r[protected]
Booking date:- 19-dec-18

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Independent TV

from Noida, Uttar Pradesh

Jan 15, 2019

Hi Sir,
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for you.
We appreciate your patience!

Thanks
Independent TV Team

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Address: 122001

Website: www.reliancedigitaltv.com/home.html

Hi i have made a booking for new connection on 06/03/2018.
And was told installation will be done in 45 days.
And its been more than 8 month

I am continuously calling to customer care they give us assurance problem will resolve within 24 hour from 01 may 18 to till date 24 hours is not completed

My booking id 12513897

My email id
Amitkumar. [protected]@gmail.com
Regards
Amit kumar
[protected]

+2 photos

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Independent TV

from Noida, Uttar Pradesh

Jan 12, 2019

Hi Sir,
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for you.
We appreciate your patience!

Thanks
Independent TV Team

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Address: New Delhi, Delhi, 110025

I booked independent tv dth on 11 december, 2018. They promised it will be installed in 7-10 days. I also got messages for the same. I paid 1999 for freedom pack. Booking id [protected]
Now they are not responding to multiple requests for installation. Neither they are refunding my money.
Please refund 1999 rupees. I don't want installation now as i want to install other dth.
Mobile - [protected]

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Independent TV

from Noida, Uttar Pradesh

Jan 15, 2019

Hi Sir,
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for you.
We appreciate your patience!

Thanks
Independent TV Team

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Address: 400083

My first compliant was registered on 6th of March 2018 regarding no reception at all.
Since may 2018, my set top box is not working, EVEN AFTER AMPLE OF COMPLAINTS .Even i have mentioned this in my previous mail regarding this issue .

This is to inform you that i have taken a subscription package of 2 years from Independent tv .

Even after several complaints I have not received any proper resolution for the same. Request you to kindly look into the matter and do the needful. Also would want to mention that the customer care service agents are not giving any appropriate response for the complaint being lodged. Every time I called I was informed that a concerned person will visit my place to check the technical issue happening repeatedly and no one turned up.

I want Independent TV to refund the subscription amount of Rs.2, 500/- that i have paid.
Sanjay Patkar.
Mo: [protected].

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[email protected]

from Melur, Tamil Nadu

Jan 11, 2019

Sir,
I booked reliance big TV DTH on 24 march 2018 and paid Rs. 499 as advance. But till now independent Tv didn't installed my DTH even after 275 days.
I am feeling cheated from reliance tv.
I don't want to delay a single day.
Name- Anil Kumar
Mobile no. - [protected]

Independent TV's reply, Jan 28, 2019

Hi,
We can understand your concern, we appreciate your patience we are working on the installation process.
We have forwarded your query for installation, we will update you soon regarding this.
Thanks
Independent TV team

Independent TV

from Noida, Uttar Pradesh

Jan 12, 2019

Hello Sir,

We do not want you to feel this way. Kindly share your Registered mobile number with us so that we can assist you better.
Thanks
Independent TV Team

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Address: 122001

I paid 1999.00 for independent tv installation charges on 19.12.2018 and till date your custmer care executive says wait next 7 days whenever i call always say next 7 days this is for routine talking for them.
Agar apke pass installation ke liye man power nahi hai to book hi kyo karte ho
Custmer ko kyo bevkoof bana rahe ho
Unka payment refund kyo nahi kar dete
My id is r[protected]
My contact no is[protected]

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Independent TV

from Noida, Uttar Pradesh

Jan 11, 2019

Hi Sir,
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for you.
We appreciate your patience!

Thanks
Independent TV Team

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Address: Firozabad, Uttar Pradesh, 283135

Website: www.independenttv.in

I m booking for new connection on 23/11/2018. I paid rs. 1999 by online mode. Booking information atteched in photo file... They promised me available the connection within 10 to 15 days.. But they are not provide the connection till present day.. & not refund my money.. When i am calling to company coustmer care... They are harrasing me.. Pls i want my money back and valid comparsation for my harasment.. Thank you...

+2 photos

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A

ambrishkagarwal

from Delhi, Delhi

Jan 10, 2019

Connection applied on 11th dec.2018 and paid advance amount of 1999.00 and till date there is no installation and no information even the toll free no is not working

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Address: Thane, Maharashtra, 421305

Website: www.independenttv.in

I consumer id is.[protected].i had booked this independent tv on 26.12.18 with an online payment of 1999/-rs, and company told me that they will install it with in 15 days. Now 40 days are completed they are still saying that it will take more 15 days or more to complete your installation.Kindly ask them to return my money and cancel my product.
Thanking you
Amit bansal

+1 photos

Jan 14, 2019

Complaint marked as Resolved

Installation fone

Jan 14, 2019

Updated by amitrbansal Installation done

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Independent TV

from Noida, Uttar Pradesh

Jan 9, 2019

Hi Sir,
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for you.
We appreciate your patience!

Thanks
Independent TV Team

amitrbansal's [Complaint's author] reply, Jan 11, 2019

Location. Bhiwandi, thane, maharastra
Mobile no. 9326346699
Email. [email protected]

amitrbansal's [Complaint's author] reply, Jan 11, 2019

I booked this on 26.11.18

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Address: 411017

Website: [email protected]

I am writing in regards to my registration and payment for new set top box installation of independent tv (Reliance big tv), i have already paid ₹2000 to independent tv via online payment.

Inspite of me and my family calling the customer care centre of independent tv,
We have not received our set top box delivery and installation. The customer care service of independent tv is so pathetic, irresponsible and irresponsive...

+1 photos

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Address: Ghaziabad, Uttar Pradesh, 201012

Website: www.independenttv.in

I booked for reliance big tv
Payment id:[protected]
Merchant order id
I mailed several time but nobody responded.
I want to cancel this pre-booking and refund my money back. I called them many times in their toll free no. And every time they say that my booking is not visible in their system through my mail and mobile no. They sent their company my details and within a week it will be resolved but their week never came.

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Independent TV

from Noida, Uttar Pradesh

Jan 9, 2019

Hi Sir,
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for you.
We appreciate your patience!

Thanks
Independent TV Team

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I have booked for freedom pack rs. 1999 from website "http://www.independenttv.in" on 09.12.2018 and paid online rs 1999/-.
After regular followup with customer care, still i have not received connection.
Initially they said that installation will be done within 10-15 days, after that they said saturday and sunday is not counted in this. Now different customer care are telling different things and saying wait for 24-72 hours and i am escalating your matter to higher official. But they are not giving firm commitment regarding installation.
When i asked to cancel my order, some are saying it cannot be cancelled and you have to wait and some are saying send mail, but they are not replying the mail also.
So the independent tv service is very bad.

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Independent TV

from Noida, Uttar Pradesh

Jan 5, 2019

Hi Sir,
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for you.
We appreciate your patience!

Thanks
Independent TV Team

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Address: 248001

Sir,
Reliance big tv/dth / now independent tv, installed dth in my home at 4.30 pm on 03.01.2019. Installation team told that it will be activated within 3-4 hours.
But it is not activated till now ie 3.15 pm of 04.01.2019. I called customer care many time but still they could not resolve my problem
Dth box sl. No. [protected].
Sir, kindly help me to resolve my problem and take appropriate action against service provider.
Thanks and regards.
Jetinder mohan pande
122/71 kalidas road, dehradun, uk, 248001
Mobile no [protected]

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Independent TV

from Noida, Uttar Pradesh

Jan 5, 2019

Hi,
Kindly share your registered mobile number so that, we can check your details and assist you better.
Thanks
Independent TV team

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Address: Gurgaon, Haryana, 122004

I have booked an installation request on 12 nov 2018 for an independent tv still not installed till 4 jan 2019. Please refund my money in to the account. Otherwise need to fire a complain against ncdrc. My customer id is [protected] and booking id is r[protected]

Please refund my money i dont want to use poor services from reliance. Poor customer care service poor installation service poor dth provider in india.

Regards,
Jitender kumar
[protected]

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Address: 110051

Website: www.independenttv.in

Hi,
I have booked the dth connection on march 1, 2018 with reliance big tv. But later rbtv was renamed to independent tv. After almost 1 year installation was done. I paid the entire amount to technician who came for installation on jan 1, 2019.
But even after loads of follow up the connection is not activated. The box s/n : [protected]. Customer id:[protected] mob no:[protected].
The dealer neeraj does not pick the call now.

+1 photos

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Independent TV

from Noida, Uttar Pradesh

Jan 3, 2019

Hi Sir,
We regret about this. Kindly share your registered mobile number so that we can assist you better.
Thanks
Independent TV Team

Gulneet Kaur's reply, May 3, 2019

My independent TV connection is not working. No one is responding to my complaint

Punit Singh
9302221300

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Sir, i booked your independent tv online on 3 november 2018 by registered mobile no.[protected] but till date no installation has been done by your company. Your customer care company members only repeatedly giving time saying that it will be installed in 48 hrs but till know no installation has been done. Your independent tv distributor not picking up my phone as he know me personally also but dont know what he has problem with me i think so he deliberately delaying the installation. I kindly request you to take strict action against your distributor and against my this complaint other i am going to take legal action against your company.
Thanku

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Address: Patiala, Punjab, 140401

Independent Tv Customer Care not responding to my Complaint no 1452907 dt 24Dec 2018
I had raised a complaint with customer care of independent TV on 24 Dec2018.They told that technician visit is required and the problem will be resolved with in 24 hours. But issue is not resolved till date. Every day I am calling to customer care. They are disconnecting my call after listening to my conversion. Atleast they are not connecting the call to his supervisor. Every time they are telling that Technician will visit within next 24 hours, They are even not responding to my email.
Complaint no 1452907
Varinder Dilawari

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Address: Ahmedabad, Gujarat, 382481

I paid money 2 months back and till not get any installation. Called 10+ times to customer care, but they are saying one thing only to wait for few day. Every time they same - endless. Even for refund, they asked to send mail, i sent 5+ emails but no one is giving refund.
Every time i call on customer care, they act like robot and say wait for 5 days, even after 2+ months, they say same. Legal action should be taken against this company for mental harassment to customer and not giving any response after taking money.
My customer id: [protected]

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P

Parag Vasant

from Pune, Maharashtra

Dec 27, 2018

I am using independent tv as my dth provider since last 3 days I am not able to watch any channel and error message prompt 400. I tried calling their number but It's not reachable.kindly help me out.

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Address: Hyderabad, Andhra Pradesh, 500089

Website: Independenttv.in

I had raised a complaint before a week.. They told that technician visit is required and the problem will be resolved with in 24 hours. But after a week also issue not resolving. Every day i am calling to customer care. They are disconnecting my call after listening to my conversion. Atleast they are not connecting the call to his supervisor. Every time they are telling that guys are busy, i will get call back after one hour from there supervisors. But i did nt get any call from them..

Complaint no 1402680

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Address: Mumbai City, Maharashtra, 400708

I have booked for freedom pack rs. 1999 from website "http://www.independenttv.in" on 26th nov. 2018. Same time i have paid online for the same for this order.
Still i didn't received connection. When ever i called on customer care they informed me to wait for still 20 to 24 hr working days.
On website they mentioned that new connection will take 10 to 15 working days.
But i still not received and i am very frustrated with this service.
And when i sent a mail for refund then still same answer getting from customer care wait for 24 to 48 hrs our representative will revert your mail.

Kindly check and revert outher wise i will registered fir.

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A

Antriksh Gautam

from Moradabad, Uttar Pradesh

Dec 27, 2018

I have booked Independent TV on 22th November 2018. Got a message on same day saying installation will be done in 10-15 days. Raising this complaint on 05 th December 2018. Still didn't receive the product. Customer care sucks, they keep saying ...

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Address: 380051

Website: www.independenttv.in

I have booked for freedom pack rs. 1999 from website "http://www.independenttv.in" on 1st dec. 2018. Same time i have paid online for the same for this order.
Still i didn't received connection. When ever i called on customer care they informed me to wait for still 20 to 24 hr working days.
On website they mentioned that new connection will take 10 to 15 working days.
But i still not received and i am very frustrated with this service.
Please help

Dec 25, 2018

Updated by Mukeshnk My name is mukesh kanzariya. And my mobile number is [protected].

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Independent TV

from Noida, Uttar Pradesh

Dec 26, 2018

Hi
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for your installation.
We appreciate your patience!
Thanks
Independent TV Team

J

jayathumbe

from Bengaluru, Karnataka

Feb 13, 2019

Got independent TV connection after nearly 8 months from the date of booking. A month after getting connection new TRAI rule has come. However they promised me that all channels will be given without an extra cost for a year even after new trai rule. But now they started removing channels one by one. HD channels reduced from 18 to 8 now. Colors Kannada channel also has been removed. When I call CUSTOMER CARE they talk about new trai rule. Totally cheating customers. Never trust these ###.

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Address: Nashik, Maharashtra, 422002

My card no[protected] name subhash gopinath kulthe.
My set top box is not working since one and half month i have given complaint since 11 november 2018. And i have repeatedly giving complaint since, but still my complaint is not solved nor any engg has attended my complaint so please kindly look into the matter and solve my problem at the earliest.

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Independent TV

from Noida, Uttar Pradesh

Dec 26, 2018

Hi
We understand your concern. I request you to share your location along with registered Number and Email ID so that we can assign an executive for your installation.
We appreciate your patience!
Thanks
Independent TV Team

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