Independent TV — dth service

Address:

231225

Sir
I had booked reliance big tv dth connection on 1st march 2018 by paying rs 500. It was installed on 16 dec 2018 with a cash payment of rs1750 after several request and complaints. This connection was with a promise of all hd and sd channels free for one year and all fta channels for 5 years. Now from 2nd feb 2019 all hd channels stopped working. Cust care informed that now we have to pay for hd channels as per trai regulations. Whereas as per our information trai has confirmed that all long terms plan will continue till their validity. My customer id is [protected]. Please help me to start my hd channels on my independent tv dth without any more payment
Subodh