Independent TV — DTH services shut down.

indian.customer

from Jamshedpur, Jharkhand

Mar 6, 2023

Address: 1st Floor, Dhirubhai Ambani Knowledge City, Navi Mumbai, Maharashtra, India

N March 2018, the company launched a pre-booking DTH offer. The company took bookings and collected revenue from customers, but the service connections were not installed. The company was unable to provide installation to customers and not returned money to there millions of customers which they collected without installation as prebooking offer. We tried contacting the customer service but there was no responce. We request to take strict action against the company and ask it to pay compensation to the affected customers.

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Independent TV customer support has been notified about the posted complaint.

Apr 04, 2025

Updated by indian.customer Respected Sir/Madam,

I am writing to formally lodge a complaint against Independent TV, a DTH service provider, for discontinuing services without providing any refund to customers, including myself, despite taking full subscription payments in advance.

I had subscribed to Independent TV services in the year[protected] and for a long-term plan. However, shortly after the subscription, the company abruptly stopped providing DTH services, citing technical or satellite issues. Despite several public assurances, the services were never restored, nor was any refund initiated.

Repeated attempts to contact their customer support failed as their helplines and website were eventually shut down. This has caused financial loss and inconvenience to me as a consumer.

Service Stopped On: mid of 2018-19

I kindly request you to:

Take necessary action against the company for unethical practices.

Help initiate the process of refund of the amount paid.

Ensure such malpractices are discouraged and penalized.

I am enclosing relevant documents such as payment proof, ID details, and any communication I had with the service provider.

Thank you for your support and guidance in this matter.

Yours sincerely,
Ayush Raj