Independent TV — non-refund of amount

Dear sirs,

I have applied to independent tv for a new dth connection on 18.12.2018 by paying rs.1, 999 through credit card for which i got the confirmation also.

On 20.12.2018 i received an sms giving me the work order no. 968314 and customer id [protected].

However, despite calling them on several times the dth connection is not given yet. I had also requested them to refund the payment paid by me in case they are not able to give the dth connection. But even after 3 months
Neither have got the tv connection not the amount.

Please therefore look into the matter and direct independent tv to pay back the amount paid by me.

Thanking you,

Yours faithfully,

Cnv nair
Mobile: [protected]
Email: [protected]@gmail.com

P. S.: sometime back i have sent you an email on this subject but nothing is happened.