Independent TV — stb not working

Address:

Pune, Maharashtra, 411003

I did complete payment and connection was done but after only two days of connection stb stopped working with error of weather report.
Its been 10 days now and still stb is not up.
I have complained multiple times but of no use.
I request you to please look into this matter seriously as we don't have any other connection at our disposal and i have senior citizens at home who require it badly.
My details:
Name - anupam singh
Email - [protected]@gmail.com
Mob:[protected]
Address: qtr. No. 158/1, sarvatra vihar mes colony, rangehills road, kirkee