[Resolved]  India Emporium — Online Fraud from www.IndiaEmporium.com

I am very concerned as I ordered clothes from the company called India Emporium (www.indiaemporium.com) on March 12th, 2014 for an amount of INR/18, 791.95 (approx. USD$314.51) through order #[protected] with them. After a while with no updates I asked for status and they responded informing that the item ordered is no longer available, despite the fact it was still posted on their website; they then asked me on March 28th, 2014 to replace the product for another one. I responded on March 29th, 2014 with the new selection, which had a lesser cost of INR/3117 to my favour. They responded on March 31st, 2014 indicating they had updated the order and would ship within 7-10 business days. I then wrote to them on April 4th asking for a status and didn´t receive a response. I then wrote on May 3rd, 2014 and didn´t get a response. I wrote again on May 7th, 2014 after which they responded asking me to pay an extra amount of INR/3117. I responded stating that the difference in the item was due in my favour and not theirs, and they responded on May 8th accepting the mistake and saying that the order would again ship in one week. I wrote again on May 15th and received no response. I wrote again on May 18th and they responded the next day stating I should wait another 10 days for the order to be shipped. I have been writing daily since then and have gotten no response to this date. Throughout the last two+ months we have been trying to chat with support at their website and no one answers, have tried calling their phone number in every country and no answer. This website is commiting online fraud and this should be penalized by law. Please help!
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


They are fraud. I don't understand how the site is even alive. I made a purchase of about 700rs, it was mentioned in the page that the item will get delivered in two weeks. I waited the entire two weeks and then called their customer care which by the way is completely fake and got a message saying- we acknowledge your call we will get in touch with you soon. No one called me. Then I got their Indian numbers from their facebook page and called them. I was completely shocked when I heard the automated tune saying, welcome to honey enterprises please wait, then one guy picked up my phone and I asked him is this India emporium or honey enterprises, he said this is India emporium and then I enquired about my order and he said, sorry for the delay it will get delivered to you very soon. Then one month passed and I called again and this time the tune said welcome to khushi or whatever enterprises, my phone got disconnected this time. Then I called the site " VIRKA INFO- TECH' which is based in Ludhiana that made the fake site India emporium but I got a busy tone, I tried calling many times but no one picked up my phone. Then I emailed indiaemporium.. I wrote, I need my money back, to which no one replied. Then after 2 months I received a message from the site saying, the product did not get delivered because it had gone out of stock, we want you to choose some other product. Then I had gone to their site and saw the product I ordered was there and said 'in stock' I replied to the mail saying, I want my money back, in the response they said, they will refund the money . I did not get the refund till now.

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    India Emporium Phone
    +91 7827 033 033
    India Emporium Address
    Sears Complex, 2nd floor, Bharat Ngr Chowk, Ludhiana, Punjab, India - 141001
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