India Ideas — my recharge has been failed but the amount has been debited.

I have recharged my jio number [protected]. I have paid the amount using my upi id. The amount has been debited from my account but it has shown that the recharge has been failed. I have contacted my service provider jio but they told that they can do nothing. Now how can i get my money back. The transaction id is[protected]. Can you give me ans how to resolve the issue.