India Ideas — unsuccessful jio recharge

Address:

403002

I had initiated a jio recharge of rs.399 on 21/12/2018 by using a rs.50 voucher on my jio app. So the total amounted to rs. 399- rs.50 = rs.349. I choose to pay through upi. Thereafter i recieved a request on phone pe from india ideas and rs. 349 was deducted.. But the recharge was unsucessful. Kindly look into the matter and do the needful. Thank you.