India Infoline Finance [IIFL] Complaints & Reviews

I had taken loan on kreditbee on Nov 2021 I paid all my dues in Feb 2022 itself . But in my cibil data showing amount 2rs overdue . How it is possible I had made my full payment through kreditbee app and my loan also closed . But now it's showing 2rs amount overdue . Kindly look into this concern very seriously or Else I'll move to the consumer court if problem had not been solved by you.
My loan no :SL3040724

My self Ankit Shah, my gold loan no is GL 17480802 & GL18860024 which was auctioned in March 2022. I have a message from iifl about refund. I submit my accounts details, documents proof and chancelled cheque on 25/04/2022. But my refund amount of rs. 9167 is still pending. I regularly follow up with IIFL Gorwa branch staff, but there is no satisfying answer till date. Therefore, i request to please help me to refund my post auction amount of rs. 9167/- as soon as possible. Due to financial circumtances i need that much amount very urgent

I got a loan message from your side that my loan amount has been transferred to my bank account.
Dear IIFL
My name is Akshay Khule and my iifl loan account no is SL3400287
Are you kidding me or playing a game?
If my loan had been deposited in my bank account, then there would have been a message of confirmation that the money has been deposited in my bank, neither even a single rupee of my SBI bank account loan did not come or the money was already deposited in my bank account. Is it that a message has come from the bank's side.
Why is it like this, immediately inform me and immediately solve my problem and send money to my bank account.
So I am sending a copy of my bank statement and your message to me on WhatsApp and my loan has been activated on IIFL app, I am sending you these three screenshots as proof.
1. From the day I got the loan approval to the day my loan got disbursed i.e. today 26 April 2022 my bank statement will show you that I have not received any of your loan amount in my account.
2 . Your loan was successfully disburse me message came on my whatsapp.
3. My loan activation message on IFFL app.

Do not do this to me, I am a small businessman, how will I be able to repay you so much money if I do not get any money from your loan?

I never had a late payment in any loan but in my credit report it shows I have late payment in IIFL. I have 99.57% on time payment i have already raised a complaint via email regarding this please update this wrong information from my cibil report. I strongly condemned this action

Hi,
I have owe home loan from IIFL in 2019 and submitted all the required documents related to loan and PM subsidy. From 2019 to Feb 2022 I had followed with customer care and tried to visit branch but no body gave me correct answer, every customer care executive only asked to wait for 60days and in branch they do have any information they only transfer responsibility to customer care executive, even no one interested to pick customer call.
I have got an email that a couple of days before that says "We do not have received any application form from your side for PM subsidy" and customer care guys tole me that now PM subsidy has been stopped from Govt. side.
I'm unable to understand in 2-3yrs no body have response related to this and suddenly saying haven't received application form after multiple followup.
Is it good way to work?
IIFL is just cheating customer to pay EMI just because they hold property paper.

Hi,

My self Latika Mahadev Salunkhe and I m existing customer of IFFL home loan. My account number is 826056.

I have some queries related to my account statement for that I have raised multiple request to IFFL through web and called multiple times to customer care but I have not received any satisfactory response.

So I visited thane mumbai office 2 - 3 times for quick resolution but there also I have not received any response so Please try to understand and do the needful.

I m facing down account statement mismatched issues.

Please reach me on [protected]

I have a home loan going on with iifl...and i pay every emi on time for reason if forgot to maintain balance and get mail from my bank that ecs was return on the same day (which 10th my home loan emi date) i make payment manually visiting iifl app...but i can check now that i have a bounce charges out of no where...

Dear Kiran Gawand,

I am writing this email very disappointedly and dis heartedly to you as being a customer with IIFL for past 3 years.

I would like to update you that I have foreclosed by loan with Loan Account number IL10042653 in Feb 2022 ending and the documents were collected on 21st March 2022.

I had requested the customer care to stop my auto debit as I had already paid the Amt and cleared the same online on 9th March 2022.

At that time I was made assured by your customer care executives that the auto debit would not occur, however the same was done on 10th March 2022.

Later I raised a request for refund on 11th March 2022 as I had to pay my EMI in 10th April 2022 with request number 3864228. On that occasion the CS executive Assured me that the refund would be done in 7 working days for which I took a follow up on 23 rd March by calling customer care team.

There I spoke with one lady who assured me that the 7 working days is still not over and would be done in 24 to 48 hrs but still it was not done.

Later I spoke with the customer care executive on 28th March where I spoke with Shivani where she assured and told me that the same is not processed and she would be marking mail to processing department to get the same closed.

Now again today I have spoken with Manisha which she has again told the same thing that the processing is initiated and would take 24 to 48 hrs and she is marking a mail to processing team.

Here to make sure that the IIFL customer service are not bluffing like before I have asked her to provide the mail on my registered Email id but she straight away denied stating that they can’t share any email to customer.

Later I ask her to transfer the call to her senior manager or floor manager that she again declined stating that the call cannot be transferred to senior as they are not authorized to transfer the call to floor manager.

It was very surprising to me that there is no floor manager to take escalation calls and no one to monitor the processing or service request in IIFL. As per my knowledge all reporting and process monitoring need to be taken care by compliance department and also with the floor manager.

Also when I said that I would write to senior and Ombudsman she straight away told that I can write to them which shows the very nature of IIFL people to not to help customer.

When I asked her to provide the conversation request reference number she told that she don’t have the same as this is not in your process nor they are equipped with IIFL CRM tool.

TO my surprise I was not believing as there would be no track of request raised who are calling to IIFL.

Now being an knowledgeable guy I would like to ask some simple question as below for which I expect a simple and logical answers;-

What is the TAT of refund for the amount wrongly debited from customer account?
What is the process of monitoring the service request which is open?
Where it is mention in RBI or government regulation that a company cannot write and email reply to Customer on his registered email id?
What is the reporting structure of the IIFL customer service team if they do not have any authorities to help customer?
Why are your customer service executive are not given the required toll to support customer?


Please note that I want the refund and the answers for all the question raised in 24 to 48 hrs and if I do not receive the same I would be forced to write to RBI ombudsman and the claim would need to be bear by IIFL company as there is various service lapsed and process lapsed at your end.

Hoping a quick processing and revert from your end.

Thanks & regards,

Dipchand Jain

Sr Manager

Aegon life Insurance Ltd

The information contained in this communication is confidential, intended solely for use of individual or entity to whom it is addressed and may be legally privileged and protected by professional secrecy. If you are not the intended reci

Dear Kiran Gawand,

I am writing this email very disappointedly and dis heartedly to you as being a customer with IIFL for past 3 years.

I would like to update you that I have foreclosed by loan with Loan Account number IL10042653 in Feb 2022 ending and the documents were collected on 21st March 2022.

I had requested the customer care to stop my auto debit as I had already paid the Amt and cleared the same online on 9th March 2022.

At that time I was made assured by your customer care executives that the auto debit would not occur, however the same was done on 10th March 2022.

Later I raised a request for refund on 11th March 2022 as I had to pay my EMI in 10th April 2022 with request number 3864228. On that occasion the CS executive Assured me that the refund would be done in 7 working days for which I took a follow up on 23 rd March by calling customer care team.

There I spoke with one lady who assured me that the 7 working days is still not over and would be done in 24 to 48 hrs but still it was not done.

Later I spoke with the customer care executive on 28th March where I spoke with Shivani where she assured and told me that the same is not processed and she would be marking mail to processing department to get the same closed.

Now again today I have spoken with Manisha which she has again told the same thing that the processing is initiated and would take 24 to 48 hrs and she is marking a mail to processing team.

Here to make sure that the IIFL customer service are not bluffing like before I have asked her to provide the mail on my registered Email id but she straight away denied stating that they can’t share any email to customer.

Later I ask her to transfer the call to her senior manager or floor manager that she again declined stating that the call cannot be transferred to senior as they are not authorized to transfer the call to floor manager.

It was very surprising to me that there is no floor manager to take escalation calls and no one to monitor the processing or service request in IIFL. As per my knowledge all reporting and process monitoring need to be taken care by compliance department and also with the floor manager.

Also when I said that I would write to senior and Ombudsman she straight away told that I can write to them which shows the very nature of IIFL people to not to help customer.

When I asked her to provide the conversation request reference number she told that she don’t have the same as this is not in your process nor they are equipped with IIFL CRM tool.

TO my surprise I was not believing as there would be no track of request raised who are calling to IIFL.

Now being an knowledgeable guy I would like to ask some simple question as below for which I expect a simple and logical answers;-

What is the TAT of refund for the amount wrongly debited from customer account?
What is the process of monitoring the service request which is open?
Where it is mention in RBI or government regulation that a company cannot write and email reply to Customer on his registered email id?
What is the reporting structure of the IIFL customer service team if they do not have any authorities to help customer?
Why are your customer service executive are not given the required toll to support customer?


Please note that I want the refund and the answers for all the question raised in 24 to 48 hrs and if I do not receive the same I would be forced to write to RBI ombudsman and the claim would need to be bear by IIFL company as there is various service lapsed and process lapsed at your end.

Hoping a quick processing and revert from your end.

Thanks & regards,

Dipchand Jain

Sr Manager

Aegon life Insurance Ltd

The information contained in this communication is confidential, intended solely for use of individual or entity to whom it is addressed and may be legally privileged and protected by professional secrecy. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action taken by you in reliance on it is prohibited and may be unlawful. This email does not constitute any commitment from Aegon Life Insurance Company Limited or its subsidiaries except when expressly agreed in a written agreement between the intended recipient and Aegon Life Insurance Company Limited or its subsidiaries. Aegon Life Insurance Company Limited does not guarantee that the integrity of this communication has been maintained nor that the communication is free of viruses, interceptions or interference. If you are not the intended recipient of this communication please return the communication to the sender and delete and destroy all copies.
Dear Team,

Show quoted text
From: pno .
Sent: Tuesday, April 5, 2022 11:53 AM
To: Dipchand Jain
Subject: Re: Regarding the refund of the EMI debited- Request number 3864228

**** CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe ****

Dear Customer,

Greetings from IIFL Finance Limited

We refer to your email related to your Home loan.

We wish to inform you that since this loan is booked under IIFL Home Finance Limited you can raise your request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request.

Alternatively you may contact us on[protected] &[protected] for resolution of the issue/request.

Further for IIFL Home Loans related queries you may further write to Nodal Officer at [protected]@iifl.com OR Grievance Redressal Officer at [protected]@iifl.com .

Assuring you of our best services always.

Best Regards,

Kavita Menon
Nodal officer

IIFL Finance Limited

Show quoted text
​​DISCLAIMER:

​This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.

If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing, or taking any action in reliance on the contents of this information is strictly prohibited.​

Show quoted text
Dear Team,

Please note that I have done multiple follow up with the IIIFL team for the refund of the Amount debited from IIFL to my bank account but the same is not responded properly from IIFL and the customer service team are mentioning to write the compliant to any forum which I can as they would process as per their will and not as per the TAT defined by the Authorities.

Moreover I would like to Highlight various Services lapse in the process of IIFL customer service process only to make customer suffers.

Request you to please intervene and revert on priority on my email so that my issue can be resolved. Moreover would request you to please intervene to get their process more compliant as per authorities defined TAT and Transparent so that the customer who are having a trust being their branch name are not getting fooled in future with their services as it seems they are not at all interested to help customer and moreover they are not scared of any penalty or action taken by authorities for customer satisfaction.

Thanks & regards,

Dipchand Jain

Sr Manager

Aegon Life insurance ltd

Inocrrect report in CIBIL report.
I've tried reaching you through emails, toll-free numbers. Also raised a complaint here but no response was received.

Looking forward to hear from you to resolve this issue.

Sir I complaint on behalf my customer mahendra singh shekhawat... From my. Client account transfer to iifl account 40800 by mistakely... I want to pay my emi in indostar capital but company sold and take over by indostar capital .. in my account see this detail . I transfer before 7 month ago . How can I refund .. I try to many time customer care and give all detail but they are not response

Hi, my name is Akthar, I opted for Byjus online education for my kid Mohammed Aayan.
As per condition they told 15 days trail is their. Condition they provided is if I don't like subscription i can cancel the subscription with in 15 days.
I paid 5thousand and opted for emi option the rest 55 thousand . Loan application -[protected] Some how the education pattern and teachers not worth so I decided to cancel the subscription. I Sent email to their support team and spoke with their team also for cancellation. it's been more than 4 weeks but the subscription is not cancelled. Now i got emi intimation that emi will be auto deducted. Literally this is online cheating saying false information and trapping parents.
Can some one please help to get my money back and cancel the loan application. Iam not going to pay any emi on back of this.

Sir, I have demat from IIFL bearing DP No. [protected]
Today I received message as "CHAND975 your settlement is overdue in T Plus 5 days for Rs 11620.49. Pls transfer funds to regularize the settlement and avoid action as per Risk policy. For assistance call IIFL Representative - [protected]"
.
I was quite confident for getting call from IIFL before selling shares from my each holdings. But did not get any call resulting huge loss of my portfolio. Pl look into the matter and resolve the issue.

Respected sir,

I quit my job at IIFL Gold Loan and it's been 5 months

Sir I have my FNF related complaint. Can you help me?

Because I don't get help from the local level.

Or contact someone who can help me.

I am saying that I am apply home loan with IIFL Home loan last three
months ago but unfortunately my deal was cancelled and Registry was
not done by Dealer and IIFL Demand Draft date Dues was already expire
till now my Loan Account was active and EMI was already deduct my
account.
so I am requested to Please cancel my Loan Account and refund all EMI
and Other Charges deducted by IIFL Home Loan with immediate effect.

Bank Statement attached

Name:- Deepak Kumar
Loan A/c No.- IL10186384
Mobile No-[protected]

IIFL has added wrong loan entries in my credit report/
The reports are similar to Krazy bee which are all closed.

I purchased a property from TNHB Self-Finance Scheme and the loan was taken from IIFL.

Recently there was a new allotment change as per TNHB rules, due to which my House block changed from C to D.
On March 1st 2022 - I had visited the Home branch ( TNAGAR: CIT, Chennai. To officially raise a request for Home Loan Property details change.

The team had taken the original hand-written request and allotment letter from me. And requested me to visit after 1 week.
When I visited after 1 week, they said that the documents I have submitted is not received and looks like somewhere they missed them. ( now, my original allotment letter is missed).
They acknowledged accepting requests via soft-copy and I had to re-send the details over email.

And they asked me to visit again after 2 weeks and told it will cost Rs/10000 for the change.
After 2 weeks, there is no update on the progress.
Till now I haven't heard anything from them, there is no clear process, nor Estimated Time, or no request number either.
Everything is just managed without any procedure.

I tried reaching customer care and i tried to reach them over the phone at [protected]

My Concern.
- Unable to update the property details in the home loan. - No proper procedure.
- Team had missed the Original documents I submitted for this process.
- Unable to perform Registration of my house, since they aren't giving NOC
As a normal customer, I do not have any choice rather run behind them again and again.

I ready to take legal action.

Till time my PMAY application ID no. not receive from chafekar chowk branch is very hopeless & team is not response this subjected.

Showing overdue in my credit score which i was didn’t taken and i don’t have iifl account also. this overdue ruined my education loan please help me out.
Showing Rs. 36, and Rs.157 overdue in my credit score i don’t no how to pay also
Actually I didn’t have taken any loan from them.

I have ordered the byju's product by paying Rs 5000 as down payment and balance 52000 through loan from IIFL on 15.03.2022. It is understood that loan was not yet processed at IIFL as loan verification is pending. I was already informed the byju's to cancel my order. Hence loan is not required. Please don't process the loan. Loan reference ID shared by Byju's is [protected].