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India Infoline Finance [IIFL] Complaints & Reviews

4
Updated: May 18, 2026
Complaints 1383
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1055
Unresolved
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India Infoline Finance [IIFL] reviews & complaints page 16

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K
Kandula Taraka Sai Vikas
Oct 21, 2021
Resolved
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Resolved

In my cibil report was showing I was not done repayment to your company loan. But I want to tell you guys I taken from a loan from Krazy bee was 2500 and I paid aa three months exact in time. But in my cibil score it shows still pending by this my credit was getting effected and Iam telling if you don't rectify means I should file complaint in police station and court regarding your process that we all lossing our carear

My name: kandula Taraka sai vikas
Dec 1, 2021
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2021
India Infoline Finance [IIFL] Customer Care's response
Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL
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    subratkusamal
    Oct 21, 2021
    Resolved
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    Resolved

    Kindly cancel my loan as I have cancelled byjus product within the said time, My ticket number is[protected] and my account no is SL2924313. So kindly do the needful and send the confirmation to my registered mail..
    Oct 28, 2021
    Complaint marked as Resolved 
    Got a mail from iifl regarding cancellation of the loan today.Thanks
    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
    Oct 26, 2021
    Updated by subratkusamal
    Got a call yesterday from Byju that they will inform IIFL to cancel the loan/mandate. Waiting for a update from IIFL...
    Oct 28, 2021
    Updated by subratkusamal
    Got the mail that iifl has cancelled the loan. Thanks
    Verified Support
    Oct 29, 2021
    India Infoline Finance [IIFL] Customer Care's response
    Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
    https://www.iifl.com/contact-us/home-loan/raise-a-request
    Team IIFL
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      R
      rohith yeruva
      Oct 21, 2021
      Resolved
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      Resolved

      I haven’t taken any personal loan from you but from your financial partner Krazybee and I have paid it in full and got my Krazybee account closed. But apart from Krazybee, IIFL also reported to CIBIL and given account status as written off. Due to this I can’t take any loans, so please kindly check and give me a NOC stating that I don’t have an account and please report it to CIBIL as well.
      Nov 27, 2021
      Complaint marked as Resolved 
      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
      Verified Support
      Oct 22, 2021
      India Infoline Finance [IIFL] Customer Care's response
      Dear Sir,
      With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
      https://www.iifl.com/contact-us/home-loan/raise-a-request
      Team IIFL
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        R
        Radha Manubothu
        from Hyderabad, Telangana
        Oct 15, 2021
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        Hello this is Radha my gold loan account number is GL16877118.. my gold auctioned in September and after that I recieved message from iifl that visit your branch to initiate refund.. I visited and I submitted cancelled cheque they said it will take 7 days but it's been a month no response from them please resolve as soon as possible
        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
        Oct 18, 2021
        Updated by Radha Manubothu
        How many days it will take I guys don't respond correctly in branch they always say don't come here it will be resolved
        Oct 22, 2021
        Updated by Radha Manubothu
        There is no response till now??
        Oct 28, 2021
        Updated by Radha Manubothu
        It's been one week since I updated my info how long it'll take to solve an issue
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          C
          Chandrajyothi24
          Oct 14, 2021
          Resolved
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          Resolved

          Hi team, I ordered byjus product on 5th October and for emi, loan byjus executive has given your iifl option. I informed byjus to cancel product and loan on 7th October. But still got mail from iifl on 8th October 2021 that loan sanctioned etc., Called byjus and they said in 24hrs they will start loan cancellation process. Today is 14th October. I would like to check iifl team to cancel the loan and update us as it is taking time which we were not informed.
          My iifl account SL2917027 - please cancel loan- loan number is 9488841715735194888417157351
          Oct 22, 2021
          Complaint marked as Resolved 
          Got email that loan is cancelled. Email is [email protected]
          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
          Verified Support
          Oct 22, 2021
          India Infoline Finance [IIFL] Customer Care's response
          Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
          https://www.iifl.com/contact-us/home-loan/raise-a-request
          Team IIFL
          Hi team,
          May I know the status please
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            V
            Vishwa Sooriyan
            Oct 12, 2021
            Resolved
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            Resolved

            Getting frequent calls again again regarding Gold Loan, already inform to the team that i dont want any loans but still i m getting continuous call which is irritating a lot. If i ll get this call again then i ll go to ur headoffice and complaint about ur team.
            Nov 19, 2021
            Complaint marked as Resolved 
            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
            Verified Support
            Oct 19, 2021
            India Infoline Finance [IIFL] Customer Care's response
            Dear Sir,
            With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
            https://www.iifl.com/contact-us/home-loan/raise-a-request
            Team IIFL
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              M
              Martand Singh
              Oct 12, 2021
              Resolved
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              Resolved

              Address: VIJAY NAGAR ANDHERI EAST MUMBAI
              Website: smartapps.iifl.com/CustomerPortal/Login

              To the concerned authority,
              Respected Sir/Mam,
              I had taken loan from Kreditbee mobile application which was closed after 3 months and kreditbee even provided an NOC for that.

              But somehow unfortunately greedy and lazy IIFL employees didn’t get time to mark that loan as closed. After two years they have suddenly come back in my life and have ruined my CIBIL report. Loan account number SL2254921. Sir even in CIBIL report it shows zero outstanding balance but still it shows 3 missed payments that too after 2 years. Sir, IIFL website shows ‘NO OUTSTANDING AMOUNT’ their application shows 130₹ pending even though I’ve made payment of ₹300 last month trusting them. Now again they say 130₹ pending. Their quick pay customer portal shows the 2₹ pending. Application statement even shows I have given them excess amount of ₹65. It is total mismanagement of their illiterate employees and I’m paying the price for it. Sir I can provide you all the supporting documents be it past payment receipts or NOC but these IIFL customer support haven’t been able to provide me any document I asked for.
              Kindly look into It my CIBIl is being destroyed every month.
              Thank YOu
              Nov 28, 2021
              Complaint marked as Resolved 
              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
              Verified Support
              Oct 27, 2021
              India Infoline Finance [IIFL] Customer Care's response
              Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
              https://www.iifl.com/contact-us/home-loan/raise-a-request
              Team IIFL
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                A
                Amit.Kapoor027
                Oct 12, 2021
                Resolved
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                Resolved

                Address: IIFL, No 11, Ground Floor, Admas Chamber, Richmond Rd, Bengaluru, Karnataka 560025

                Dear Sir/ madam,

                I Amit Kapoor, ex IIHFL customer (Account number: ILI0011777) has received all the loan documents from the IIHFL side last month.
                But now I have been following up with the IIFL customer care for Insurance refund and the documents related to it. for which i have not been getting any update.

                Would request you to share the document of the insurance provider for my Home loan and refund amount.

                As per customer care, my insurance provider was Tata group securities and insurance was of INR 124382.00.

                Thanks
                Amit
                Dec 2, 2021
                Complaint marked as Resolved 
                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                Verified Support
                Oct 27, 2021
                India Infoline Finance [IIFL] Customer Care's response
                Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
                https://www.iifl.com/contact-us/home-loan/raise-a-request
                Team IIFL
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                  V
                  vickym
                  from Nagpur, Maharashtra
                  Oct 10, 2021
                  Resolved
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                  Resolved

                  Address: Thane

                  IIFL was the advertiser of a builder for home loan. Loan got sanction for 25 lac and after 4 year IIFL realise that property land was not as per guidelines and stop further disbursement of loan to builder and downgrade.
                  If IIFL hasn't approved in first instance wouldn't have taken home from that builder.
                  I feel fraud ed by IIFL AND BUILDER BOTH
                  Nov 12, 2021
                  Complaint marked as Resolved 
                  India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 12, 2021
                  India Infoline Finance [IIFL] Customer Care's response
                  Dear Sir,
                  With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                  https://www.iifl.com/contact-us/home-loan/raise-a-request
                  Team IIFL
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                    S
                    skumartripathi1
                    Oct 5, 2021
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                    After lot of complaints, IIFL has generated my PMAY CLSS application ID
                    Which is C[protected]. Now they are saying subsidy is being delayed by government.

                    I talked to Ministry of Housing and Urban Affairs, As per them IIFL has not uploaded my documents to central nodal agency website.

                    I am not able to understand why IIFL is intentionally my PMAY CLSS benefit.

                    My Loan account number: IL10094951
                    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 11, 2021
                    India Infoline Finance [IIFL] Customer Care's response
                    Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
                    https://www.iifl.com/contact-us/home-loan/raise-a-request
                    Team IIFL
                    Oct 11, 2021
                    Updated by skumartripathi1
                    No update provided by IIFL yet. Please update the status of my PMAY CLSS benefit. why IIFL has not yet uploaded my documents at central nodal agency website?
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                      A
                      arun5512
                      from New Delhi, Delhi
                      Oct 4, 2021
                      Resolved
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                      Resolved

                      I Arun Kumar Sinha sending mail on 20.09.2021 in your bank regarding home loan closer letter but not getting revert from your side since 10 to 15 days, Kindly arrange the four closer letters against running home loan i.e IL10042552 in your company .
                      Ticket number are given below
                      Ticket ID[protected] and
                      Nov 9, 2021
                      Complaint marked as Resolved 
                      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 05, 2021
                      India Infoline Finance [IIFL] Customer Care's response
                      Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
                      https://www.iifl.com/contact-us/home-loan/raise-a-request
                      Team IIFL
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                        P
                        PRABBANJAN E
                        Oct 1, 2021
                        Resolved
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                        Resolved

                        My gold loan payment not appruval please appruval now,
                        nagercoil, branch stafs not support that please cleare this 2 payments,
                        prabbanjan,
                        Nov 14, 2021
                        Complaint marked as Resolved 
                        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 11, 2021
                        India Infoline Finance [IIFL] Customer Care's response
                        Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
                        https://www.iifl.com/contact-us/home-loan/raise-a-request
                        Team IIFL
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                          K
                          Kulwantsain
                          from New Delhi, Delhi
                          Sep 30, 2021
                          Resolved
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                          Resolved

                          Address: Rajasthan

                          Sir,

                          Loan account no. IL10112677

                          It is to inform you that i have taken a home loan from iifl home finance ltd. Which is rs.11, 88, 000. But now i am facing a lot of financial crisis/burden due to this covid-19 epidemic so i request you to cancel my home insurance which is rs.69654/- and refund me the said amount.

                          Kulwant Singh
                          Mob.[protected]
                          kulwant.[protected]@gmail.[protected]@gmail.com
                          Nov 15, 2021
                          Complaint marked as Resolved 
                          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                          Sep 30, 2021
                          Updated by Kulwantsain
                          Sir,

                          Loan account no. IL10112677

                          It is to inform you that i have taken a home loan from iifl home finance ltd. Which is rs.11, 88, 000. But now i am facing a lot of financial crisis/burden due to this covid-19 epidemic so i request you to cancel my home insurance which is rs.69654/- and refund me the said amount.

                          Kulwant Singh
                          Mob.[protected]
                          kulwant.[protected]@gmail.[protected]@gmail.com
                          Verified Support
                          Oct 07, 2021
                          India Infoline Finance [IIFL] Customer Care's response
                          Dear Sir, Our official had tried reaching you on your registered no., but could not connect to you. Please do share your alternate number or you can call us on [protected] / [protected] or click on below link for your concerns or tagged to @IIFL_Finance

                          https://www.iifl.com/contact-us/home-loan/raise-a-request Warm Regards,
                          Sapna
                          IIFL
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                            S
                            Santoshw89
                            from Pune, Maharashtra
                            Sep 27, 2021
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                            Address: 51/3/2 F NO 416 A WING GANDHARV NAGARI SOC AMBI ROAD, 410207

                            Respected Sir,
                            I am Santosh Waghmare .My Home Loan Acc no :10127155 in our IIFL Company and Applied PMAY for subsidy But Unfortunately its stop Query regarding Co-applicant not included in sale Agreement. please give me any solution for regarding concern as you end, I will be try complete your formality .
                            it's my Humble request to take attention in my case and give me a proper solution .This is my request to do your best effort because I Am not capable to bear loss 2.67 lk. I am from poor background and don’t have money. This is my humble request to do your best for me.
                            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                            Oct 04, 2021
                            Updated by Santoshw89
                            After 8 Days no any Reply .
                            Oct 11, 2021
                            Updated by Santoshw89
                            Please give me any reply and helf me .
                            Oct 18, 2021
                            Updated by Santoshw89
                            GIVE ANY REPLY
                            Oct 26, 2021
                            Updated by Santoshw89
                            After 1 month no reply or no any comments
                            Nov 16, 2021
                            Updated by Santoshw89
                            Please give me reply whats going on
                            Jan 28, 2022
                            Updated by Santoshw89
                            Please give me reply whats going on
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                              K
                              Krishnu1978
                              from Bangalore, Karnataka
                              Sep 23, 2021
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                              Address: Bangalore

                              I have requested for account cancellation asociated with client id KRISN426
                              As per the process, I have submitted the signed closure request form. Also,
                              Relationship manager Mr.Naresh confirmed that there is no holding balance in my account, its zero. So account can be closed.
                              Still, what is IIFL team problem to close my account for no reason, instead they are bothering me.
                              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                              Dear Sir, As informed earlier, please note that shares are lying in your demat account and ac is in to be closed status . Hence you need to approach CDSL on [protected]@cdslindia.com to process transfer cum closure as you have already submitted account closure request to depository (CDSL) before migration . We have also send holding statement on your email id. You can call us at[protected] or write to us at [protected]@iifl.com. Warm Regards,
                              Sapna
                              IIFL
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                                R
                                RituSharmasharma
                                from New Delhi, Delhi
                                Sep 23, 2021
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                                I have purchased a product from byjus and for that am paying EMI's PER MONTH..my payment got delayed this month due to some personal reasons and they are harrassing me n my husband with their calls ...i mean they calls 8-10 even n that is too within an hour ...i do reply some of them n tell them the time when i will pay their EMI but continue to call n everytime a different representative is calling n telling the same thing to everyone ...now am fully mentally harrassed by them that i want to discontinue with the course also n want to file a complaint against harrassment n simply don't want to communicate with with them at all.
                                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                Dear Sir,
                                With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                                https://www.iifl.com/contact-us/home-loan/raise-a-request
                                Team IIFL
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                                  D
                                  Durgaprasad R Yadav
                                  from Mumbai, Maharashtra
                                  Sep 22, 2021
                                  Resolved
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                                  Resolved

                                  Address: No 306/310 Premium Park, Agashi Rd, above OTW Hotel, Bolinj, Virar, Maharashtra 401303, India

                                  Dear IIFL,

                                  I have a home loan with below details.

                                  Name Durgaprasad Ramdarash Yadav/ Sadhana Durgaprasad Yadav
                                  Home Loan Account No. 911917
                                  Amount 4047182

                                  For the last two years, I have been trying to get details about my PMAY (Pradhan Mantri Awas Yojana) status but no one responded to me.

                                  I tried to contact customer support and now they are saying that my application is under process at the subsidy department and will get an assessment id after 90 days.

                                  I already waited for two year and now you people are asking me to wait for another 60 Days to get the assessment id?

                                  This is really very frustrating now. I want to know what you people have been doing for the last two years. Why not submit my CLSS documents.

                                  I am going to complaint regarding this in consumer court and will transfer my loan from IIFL because I am getting better interest rate than IIFL

                                  Frankly speaking, my experience with IIFL is the worst and I highly appreciate it if you take action on such an employee who processed my home loan application.
                                  Nov 2, 2021
                                  Complaint marked as Resolved 
                                  India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 01, 2021
                                  India Infoline Finance [IIFL] Customer Care's response
                                  Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
                                  https://www.iifl.com/contact-us/home-loan/raise-a-request
                                  Team IIFL
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                                    H
                                    Himanshuhipr
                                    from Ghaziabad, Uttar Pradesh
                                    Sep 22, 2021
                                    Resolved
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                                    Resolved

                                    I Himanshu Nailwal sending mail in your bank regarding home loan closer letter but not getting revert from your side since 20 days, Kindly arrange the four closer letters against running home loan in your company. Your customer care is not picking phone from last 3 days.
                                    Ticket number are given below
                                    Ticket ID-No.2758209
                                    and Loan A/C is IL10009494
                                    Plz solve it today.
                                    Oct 28, 2021
                                    Complaint marked as Resolved 
                                    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 25, 2021
                                    India Infoline Finance [IIFL] Customer Care's response
                                    Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
                                    https://www.iifl.com/contact-us/home-loan/raise-a-request
                                    Team IIFL
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                                      G
                                      Gupta VKG
                                      from Patna, Bihar
                                      Sep 17, 2021
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                                      MY KYC verification is pending since 2016, I have keep chasing this since last several months, but nothing is happening. Could you please help me on this matter.

                                      My KYC status on CVL KRA website shows status on hold since 2016. After talking to IIFL customer care, then asked me to send filled KRA form along with ID proof and address proof. I have sent across all the required document through speed post (EF[protected]IN) and it was received by IIFL on 15-June-21 - confirmed by IIFL team. Document verification was also done through video call from IIFL. Also, I send across these documents through email as well. I was told that KYC will be updated shortly but nothing happened till date and no update from IIFL even after several request.

                                      I have been keep getting email from mutual fund company to update nomination, phone number and update KYC to get dividend/bonus directly to bank account - but I am unable do this due to KYC issue.

                                      I don't understand why it so difficult to do KYC verification and why it taking uncontrolled time? Could you help me to understand this.

                                      Customer ID - VKGUPT01
                                      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 27, 2021
                                      India Infoline Finance [IIFL] Customer Care's response
                                      Dear Sir, We wish to inform you that your KYC is too old and KYC rejected due Address proof.

                                      Your KYC is not verify hence you need to submit AOF form along with Pan card & Aadhar card starting 8 digit blackout copy. All documents should be self attested & with IPV by your Relationship manager. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
                                      Sapna
                                      IIFL
                                      Sep 27, 2021
                                      Updated by Gupta VKG
                                      Hello Sapna,

                                      I have already provided all the documents as you mentioned above as hard copy as well as soft copy in June 2021 to update my KYC. After receiving all the files by IIFL, I was told that it will be updated in few days, but that few days turned to couple of months but still no update.
                                      You already have all the required latest documents with you, Please act on it to resolve my issue at the earliest.

                                      Regards,
                                      Vijay
                                      Hello Sapna,

                                      I have already provided all the documents as you mentioned above as hard copy as well as soft copy in June 2021 to update my KYC. After receiving all the files by IIFL, I was told that it will be updated in few days, but that few days turned to couple of months but still no update.
                                      You already have all the required latest documents with you, Please act on it to resolve my issue at the earliest.

                                      Regards,
                                      Vijay
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                                        Lankesh kumbhare
                                        Sep 17, 2021
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                                        Resolved

                                        Mera naam tarun hai mera loan AC no 840219 hai... Mera subsidy abhi tak nahi aaya branch me jane par bolte hai cancel ho gya... Koi reason nahi bta rha hai kyu cancel hua subsidy...
                                        Oct 28, 2021
                                        Complaint marked as Resolved 
                                        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 25, 2021
                                        India Infoline Finance [IIFL] Customer Care's response
                                        Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
                                        https://www.iifl.com/contact-us/home-loan/raise-a-request
                                        Team IIFL
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