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India Infoline Finance [IIFL] Complaints & Reviews

www.indiainfoline.com

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Updated: May 18, 2026

Complaints 1383

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1055

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India Infoline Finance [IIFL] reviews & complaints page 17

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Address: MAIN BRANCH: 802, 8TH FLOOR, HUBTOWN SOLARIS, ANDHERI EAST, MUMBAI â€“ 400 069

I have requested foreclosure letter for my home loan account, request ID # 2779370 dated 30th August 2021 and still I am waiting for it. Every time when I call the customer care, they don't have information about the letter and asked me to wait for 24hrs and committed every time that I will get the letter on mail. I have also apply the same from the office customer care but still not getting any update from their side.

Sep 22, 2021

Complaint marked as Resolved

I have received Foreclosure letter

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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My home loan no - 910818, we have requested foreclosure letter on 20th aug 2021 and was promised to get it within 15 days.

But we didn't received the letter and after that we have called several time to customer care and they promise to send it within 24 hr but no Letter ate. Sent email to several email id but no response, done complain in this forum but no response ate.

Now it's seems we need to forward the complain to RBI or any other authentic authority.

Still waiting for letter.

Oct 29, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: 266, JJ Road, Alwarpet, chennai

Hi, I was referred to this person by one of my close friend and out of her persuasion, I was forced to cancel my existing account and open new account with IIFL. After opening the account, She had been pestering me for investments and personal helps, which I did out of my good faith in her. Later on she started requesting for more helps and investments, which diplomatically refused. Since then I wasn’t happy with the way things are going and finally decided to cancel my account with IIFL.
I have submitted all the necessary documents to her in person and was constantly following up with her. It’s been over 20 days and yet to get any information on the same. She is avoiding my follow ups and started behaving rude and indecent, which I don’t expect from a professional company like IIFL.
I request you to look into this matter and take appropriate action on this person and avoid any issues in future.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Sep 22, 2021

Verified Support

Dear Sir, We are unable to trace your customer account details. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly provide your login id/contact no.or call on [protected] or write to [protected]@iifl.com to resolve the concern.Warm Regards,
Sapna
IIFL

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My self Rajesh Ranjan and my home loan account detail is 910818 . We have raised a request for Foreclosure letter on 20th aug 2021 but no response from ur side. Called several times on customer care but no one receives the call and only response is for press 1 for call back. But no call back from them. Tried mailing them but no response.

Please send me foreclosure letter.

Thanks

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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R

Rajesh Ranjan123

Sep 14, 2021

Sir I have tried calling them and sent email but email bounce back and customer care don't attend call.

As it's already 15 days completed and as per rule u should provide that within 15 days.

R

Rajesh Ranjan123

Sep 16, 2021

Till today issue has not been resolved. We are waiting from long, is this the service?

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Address: Mumbai

My Personal loan EMI for the month of September 2021 for Rs. 4463.00 I have already paid on 03-September-2021 same amount Rs. 4463.00 wrongly debited by you kindly refund the amount to my bank account urgently.

My personal loan account SL2834316

Regards
Rohan

Oct 10, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: IIFL teleplus Bangalore 5

As promised the executive named banu with sales person code 212393 has not got the icici prudential Life insurance settled she promised to get this policy closed if I purchase new policy if bharti AXA. I did purchase the policy of 50000 per annum but it's been 4 months now we have not received any amount with regards to the closure of Icici insurance where assured amount was around 7, 00, 000.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Sep 9, 2021

Verified Support

Dear Sir, We request you to provide policy number and contact number to discuss the concern raised by you.Kindly call on Insurance CS number [protected] from Monday to Friday between 9:30 AM to 6 PM & Saturday 9:30 AM to 3:30 PM.Warm Regards,
Sapna
IIFL

S

shark88

Sep 5, 2022

i have faced the same issue too with Bharti axa with the same sales person. Thank you for raising the complaint. i will make a new case now

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My loan account number 830438 has been closed and I have requested for NOC for couple of times but I didn't receive yet it's all most 7 days.

Oct 16, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: A/1C & A/1D, 2nd Floor Sector 16 Noida - 201301

I payed EMI of month June on 18th June but the EMI amount got deducted again from my account on 19th June. I didn’t pay the EMI of month July as i wanted to carry forward the second installment that got deducted in June. The EMI amount of month July is constantly increasing due to Penalties. Please carry forward amount of one of the EMI of Month June. Please resolve this issues as soon as possible.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Sep 9, 2021

Verified Support

Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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My rm mr. Dnyaneshwar pandurang kunte mob. No. [protected]
no take call last 6 weeks and no any reply in whatsapp

from
satyendra kumar jhunjhunwala
[protected]

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Sep 7, 2021

Verified Support

Dear Sir, We understand that our official Mr. Dnyaneshwar already spoken to you and provided necessary clarification . You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
Sapna
IIFL

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I Vivek Kumar, having Demat account with IIFL, nowadays very much frustrated with the pathetic customer service of IIFL. On 12/08/21, I tried to update my Last Income & Occupational details from company's website but due to some problem at the website, I couldn't do so. Then I contacted my RM, Mr Maulesh Dave on his number[protected], but it was found switched off. His number always remains switched off. Then on 13/08/21, I raised ticket on email and talked with the customer service representative. After repetitive follow-ups on email and phone this issue has not been resolved till now. Everyday I receive new ticket number; so far received more than 12 tickets but didcnot get solution.

I need updation in 'Last Income Details & Occupation Details' at the earliest.

Thanks

Aug 30, 2021

Complaint marked as Resolved

This issue is resolved now. But it was a very frustrating experience. They always told me that they have updated data at their end but despite that, I didn't find any effect in my Profile Details, and they were clueless as, why this is happening. But today morning when I check it again, I found it updated as per my requirement.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, As check income details already updated in our record. Request you to check the same online and confirm. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
Sapna
IIFL

Aug 26, 2021

Updated by vivek_290 Just checked both details in 'My Details' under 'Profile', but didn't find them updated there. I don't understand if you are updating it in 'your' record then why I'm not able to see updated information in my login ID of IndiaInfoline...after all this is also your 'own' system. Very pathetic and frustrating service. As far as writing mail on '[protected]@iifl.com', so I'm informing you that I've left no Email IDs of yours on which I didn't send mails but all went into vain.

Aug 30, 2021

Updated by vivek_290 This issue is resolved now. But it was a very frustrating experience.

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Address: Flat No - A 304, Block - 3, Koyla Vihar (Vasubdhara), Mondal Ganthee, VIP Road , P.O-Calcutta Airport (W.B), PIN 700052

Website: nmc.sg/h5mJM9-IIFLSL

DP Id[protected], Demat No[protected], Regd Mob no - [protected]
Mail - [protected]@yahoo.com

I had been given the following site to Activate my A/C but REGRET to inform that whenever I attempted, the NOTICE No -503 is being displayed repeatedly saying "Service Temporarily Unavailable"...

SITE -http://nmc.sg/h5mJM9-IIFLSL

KINDLY ACTIVATE MY ACCOUNT ON PRIORITY...

Sep 27, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, Given that your DP account was with Karvy, we have now been nominated as your new depository participant by NSDL & CDSL. Your Demat account details including securities balances will remain the same, only the DP name will be changed to IIFL from Karvy. The demat accounts are transferred to IIFL in freezed mode, hence for activation (unfreezing) of the said accounts to enable the client to operate his/her demat account, client will have to submit an Application for Account Activation.

Annexure – Download the form from below link - http://content.indiainfoline.com/wc/research/researchreports/AnnexureA_Application_For_Account_Activation.pdf

Tariff Sheet - Download the form from below link -
http://content.indiainfoline.com/wc/research/researchreports/TARIFF_SHEET_Karvy.pdf

Apart from the above process, where the demat account is also freezed by any other authority, an appropriate letter / order from the authority is also required to be submitted to unfreeze the demat account.

Further client will have to submit acceptance of tariff either offline to any branch office of IIFL or directly to our Central processing Address: Plot No.B-23, Sun Infotech Park, Road No. 16V, Wagle Estate, Industrial Area, Thane, Maharashtra 400604

For activation of Demat Account and Opening Trading account with IIFL, you can visit https://wecarekarvy.indiainfoline.com and follow the steps accordingly to get the account activated or visit our nearest branch. Your Trading account will get activated and demat account will be mapped to this trading account.

Visit the below link to locate your nearest Branch-
https://locate-us.iifl.com/stock-broker/

You can call us at[protected] or write to us at [protected]@iifl.com for any query .
Warm Regards,
Sapna
IIFL

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Mujhe jo gift voucher milela tha IIFL Securities se Refer karne ke liye 1000 ka aud mai use flipkart voucher mai claim kiya wo maine flipkart choose karke claims kia tha 6 August ko aur uske baad flipkart mai ja ke add gift card mai click karke woha pe redeem kiya tha 6 August ko aur aj subha uth ke check kiya toh dekha woh pe gift voucher deactivated aur cancel hogaya uske baad flipkart mai call kiya unhone bola ke Jisne eh gift voucher kharida unhone kisi or ko de diya ya unke woha se error hua ya unhone deactivated kar dia ap IIFL MAI CONTACT KARO abhi phirse add karne ki koshish kar raha hu toh likha a raha hai kisi aur ke account mai add kiya ya kisi aur ne use kar liya gift voucher...Maine apko sare screenshot share kar raha hu check karlo aur mera voucher mujhe chahiye please
Register mobile number [protected] email [protected]@gmail.com

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 26, 2021

Verified Support

Dear Sir, We are unable to trace your customer account details. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly provide your login id/contact no.or call on [protected] or write to [protected]@iifl.com to resolve the concern.Warm Regards,
Sapna
IIFL

India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 26, 2021

Verified Support

Dear Sir, We are unable to trace your customer account details. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly provide your login id/contact no.or call on [protected] or write to [protected]@iifl.com to resolve the concern.Warm Regards,
Sapna
IIFL

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Mujhe jo gift voucher milla tha wo maine flipkart choose karke claims kia tha 6 August ko aur uske baad flipkart mai ja ke add gift card mai click karke woha pe redeem kiya tha 6 August ko aur aj subha uth ke check kiya toh dekha woh pe gift voucher deactivated aur cancel hogaya uske baad flipkart mai call kiya unhone bola ke Jisne eh gift voucher kharida unhone kisi or ko de diya ya unke woha se error hua ya unhone deactivated kar dia ap IIFL MAI CONTACT KARO abhi phirse add karne ki koshish kar raha hu toh likha a raha hai kisi aur ke account mai add kiya ya kisi aur ne use kar liya gift voucher...Maine apko sare screenshot share kar raha hu check karlo aur mera voucher mujhe chahiye please

Sep 27, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We are unable to trace your customer account details. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly provide your login id/contact no.or call on [protected] or write to [protected]@iifl.com to resolve the concern.Warm Regards,
Sapna
IIFL

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Mujhe jo gift voucher milla tha wo maine flipkart choose karke claims kia tha 6 August ko aur uske baad flipkart mai ja ke add gift card mai click karke woha pe redeem kiya tha 6 August ko aur aj subha uth ke check kiya toh dekha woh pe gift voucher deactivated aur cancel hogaya uske baad flipkart mai call kiya unhone bola ke Jisne eh gift voucher kharida unhone kisi or ko de diya ya unke woha se error hua ya unhone deactivated kar dia ap IIFL MAI CONTACT KARO abhi phirse add karne ki koshish kar raha hu toh likha a raha hai kisi aur ke account mai add kiya ya kisi aur ne use kar liya gift voucher...Maine apko sare screenshot share kar raha hu check karlo aur mera voucher mujhe chahiye please
Register mobile number [protected] register email [protected]@gmail.com

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 26, 2021

Verified Support

Dear Sir, We are unable to trace your customer account details. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly provide your login id/contact no.or call on [protected] or write to [protected]@iifl.com to resolve the concern.Warm Regards,
Sapna
IIFL

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I have booked a flat in August'2015 with builder(Wave City) on subvention scheme (where Wave City have to pay interest till offer of possession). My home loan provider was INDIA INFOLING HOUSING FINANCE LTD (IIHFL). As per triparty agreement the end date of subvention period was 30.06.2017, but Wave City failed to full fill their commitment. After that Wave City & IIHFL have mutually extended the subvention period several time. During that time Wave City delayed the payment of interest amount several times and IIHFL has deducted that amount from my account. Possession has been offered by Wave City on 25/02/2020 and registry has been done.

Now, as per Wave City, they have done all the pending payments of interest amount to IIHFL but IIHFL is neither refunding my extra deducted amount nor clarifying that they received the payment from Wave City or not.

I have done a complaint against IIHFL on NHB on 11/06/2021 but till today 20/08/2021, almost 70 days passed and I am still waiting for solution.

Sep 27, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Aug 20, 2021

Updated by Y K Rakesh My India Infoline Housing Finance Ltd home loan account number is 732470.

Verified Support

Aug 25, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: Wagle estate, thane, maharashtra

I purchase Sovereign Gold Bond 14 unit about rs.65000/- but after purchasing them, these units was not showing into my dmat accounts when i contact customer care they said your poa is not updated as soon as the same updated these will show in your dmat and they updated poa about 20 days but after updation of poa my SGB is still not showing in my dmat. Executives, always tell that your issue will raise and reply awaited more than one month passed but i am still not able to sell my SGB due the company lack.

Sep 17, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We are unable to trace your customer account details. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly provide your login id/contact no.or call on [protected] or write to [protected]@iifl.com to resolve the concern.Warm Regards,
Sapna
IIFL

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Address: IIFL Finance Limited, 802, 8th Floor, Hubtown Solaris, N. S. Phadke Marg, Vijay Nagar, Andheri East, Mumbai â€“ 400 069

Mere problem koi ni sun rha apke agent bolty hai ki complaint bhi kroge to bank ka kuch ni kar paoge bank ke pass paisa hai vo coustmer ko hi fasa degi paressan kar diya mentally disturbed kar diya sir please mere help kariye me bhot problem me hu mere pass recoding bhi hai

Sep 20, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: 1184 New Sir Sayed Nagar , Accross Nizami Pulia , Aligarh U P

I have complained several time for revival/activation of my dorment account.
MY ACCOUNT IS = QAMAKHAN
kindly revive my account so that I can trade.

Prof. QAMARUDDIN KHAN
UCC CODE = QAMAKHAN
Email Id = [protected]@gmail.com

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 12, 2021

Verified Support

Dear Sir, We wish to inform you that your account is suspended for trades as you have not traded for more than 365 days.

However, we have simplified the reactivation process, where reactivation can be done by you or through your relationship manager.

we request you to follow the below mentioned Process for Reactivation:

1. Please login to your account from http://ttweb.indiainfoline.com

2. After successful login you may verify and confirm the profile details provided

3. If any detail is found incorrect or missing, we request you to update the details and then login.

4. Upon successful confirmation, you will be able to place orders.

In case any query or concern please feel free to revert to us back or coordinate with your relationship manager.

Warm Regards,
Sapna
IIFL

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Address: à¤šà¤¿à¤‚à¤šà¤µà¤¡, à¤ªà¥à¤£à¥‡

Website: iifl

मी श्री सुभाष अर्जुनराव कुदळे, मी गोल्ड लोण घेतले आहे त्याचा क्रमांक GL16578671 असा आहे.मी।कोविड मुळे व्याज वेळेवर भरू शकलो नाही त्यामुळे आपण माझ्या गहाण ठेवलेल्या सोन्याचा लिलाव केला आहे. लिलावद्वारे मिळालेल्या रक्कममधून लोण रक्कम वजा करून मला रु.17230/ इतकी रक्कम आपणाकडून येणे आहे. त्यासाठी मी।आपणालं माझा बँकेच्या खात्याचे माहिती मी दि.3 आगस्ट 2021 पासून तब्बल 8 वेळा ई-मेल केले आहे. परंतु आपणाकडून काहीएक प्रतिसाद आलेला नाही.
आपणाकडून आलेला प्रतिसाद समाधानकारक नसल्याने मी तक्रार देत आहे तसेच मी RBI ला सुद्धा तक्रार करीत आहे.

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Address: Hyderabad, Telangana, India

Dear Sir,

I regret to inform you that without my prior permission or confirmation trade executed on my behalf from your side by your executive on 29th July 2021 and loss occured, please update me who will bear the consequences for the same.

Awaiting your response in this regard soon,

Best Regards,

MOHAMMED WAHAB
MOBILE NO. [protected]
Client Id: MILI0632

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M

[email protected]

Aug 8, 2021

Still not resolved the issue no one from iifl called me to get back my Investment to my demat account.

India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 19, 2021

Verified Support

Dear Sir, We have already reverted on your email id with regards to concern raised by you. Kindly refer the same. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
Sapna
IIFL

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