India Infoline Finance [IIFL] Complaints & Reviews

Address: Karnal

I took a loan from IIFL HOUSING FINANCE of 10 Lac. The manager himself increase the amount to 10, 34, 961/- from which he did the insurance of Rs 34961/- which was not communicated to me.
When I visited him threatening me to stop next installment of loan. Using abusive language.
My concern is for cancellation of my insurance as i already have.

Rajat Sharma
[protected]

Sep 27, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Hi,
Refereance
Trade code Vibhor30,
Client Code 08070781
Name : Vibhor Rai [protected]
Bill No : ND[protected]

Yesterday, I did trading in derivatives, I am shocked to cede brokerage on
Rs 5200/-, it seems you have charged Rs 2/- and Rs 4/- on each/single derivatives

Rs 2/- on Banknifty ( purchase 750/Sell 750) Rs 3000
Rs 4/- on Nifty (purchase 275/sell 275) Rs 2200/-
Total Rs 5200/-
Kindly let me know why so high
I have one more account in name of my wife, its been charged Rs 20/-
per trade
Kindly let me know

Regards
Vibhor

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 17, 2021

Verified Support

Dear Sir, We understand that our official Mr. Ankit has spoken to you and addressed the concern with regards to brokerage . Kindly revert in case of any further clarification. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
Sapna
IIFL

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I raised a request for foreclosure statement more than a month still now I not get any reply from IIFL.

Account No: 762174

Kindly send the statement immediately.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 12, 2021

Verified Support

Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: Richmond circle, Bangalore

Website: www.iiflhomeloans.com/?utm_source=branch_locator&utm_medium=main_banner

Dear Sir,

I have requested for foreclosure letter for my home loan account # IL10011777 dated 26rd July 2021 and still I am waiting for it.

Every time when I call customer care, they don't have information about the letter and asked me to wait for 2-4 days and committed every time that I will get the letter in mail.

Today is 02th September 2021 and still waiting for the letter.

Regards
Amit

Sep 12, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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It’s been 66 days and my fnf is not clear so I have to File case against iifl

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 6, 2021

Verified Support

Dear Sir, We request you to help us with your employee code or contact local HR office in this regards. Warm Regards,
Sapna
IIFL

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Sir, my name is siddhartha Tripathi and am having a home loan i want to switch my home loan to another due to low interest rate and I raised a request for the Foreclosure letter on 07.07.21 but they have not provided to me after 24 days whether your policy is to provide the same within 15 working days. Due to medical problem and pandemic I am not able to pay additional interest money of July month. Why are you delaying in providing the Foreclosure letter?
Kindly do the needful asap.
Thanks

Sep 9, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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I have open demat account in iifl TILAR812 .i am trying to trade account did not accepet password.i have opt forgot password i did not reccieve sms.after that i tried customer care number whatsup chatboot and mail also.very poor services so i rewuest to you kindly close my account and refund my money.

Sep 6, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, we wish to inform you that SMS facility is already activated. Kindly reset the password .https://ttweb.indiainfoline.com/Trade/forgotpassword.aspx .You can get replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] 0/email to [protected]@iifl.com to assist you.Warm Regards,
Sapna
IIFL

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Sir,
I want to inform you that have requested to IIHFL for issue the foreclosure statement on 05.06.2021 & Again 14.07.2021 But IIFL Home Finance Ltd. is not provide the Foreclosure Statement still. Therefore you are requested kindly provide foreclosure Statement as early as possible.

Thinking you.
Loan A/c No. IL10072859
Name: Pratap D. Shinde

Sep 7, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: 1422 gali kishan Dutt Mali wara Chandni chowk Delhi 110006

Dear Sir/Madam,

I am having DP Id IN302269 and Client code 10237982 with IIFL securities Ltd. in the Name of Kanta Rani Jain, I have paid the Cheque No. 9018970 for Rs. 4500/- which is deposited in your MOTI NAGAR Branch which was cleared on 07/03/2020 is not credited in my DP A/c till date.

Kindly look into the matter and credit the same in my DP A/c.

I am enclosing the PassBook Copy for your reference.

Regards,

Kanta Rani Jain
[protected]

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Jul 30, 2021

Verified Support

Dear Sir, We request you to provide below mentioned details to check assist you.
1) Client full name :
2) Full Dp account Number with NSDL /CDSL number or code0
3) Bank details confirmation ( In which IIFL bank account amount has been credited )
4) Chque and deposit slip image

You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
Sapna
IIFL

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Address: 5-9-22/B/501, 5th Floor, My Home Sarovar Plaza, Hyderabad - 500041

Website: www.iifl.com/finance/locate-us/home-loan/hyderabad

I have charged/paid 9.5 interest rate instead of 8.25 from 2017 to June 2021? i called/requeted iifl customer care during covid situation(Mar 2020) at that time interest rate is 8.25 and 8.5 those who are taken loans along with me. As per the RBI slab rates and IIFL slab rates 8.25 or 8.5, for this almost "I lost 1 Lakh"which I have spent for unethical/unfair trade practices in IIFL Home Loan. who is responsible and where can i get loss amount against my loan("My Loan no is 802845)? even other banks offered 6 and 6.5 interest rate for homeloans during covid time.
2. I have taken loan for executive force and I have a very clean payment record till date, why my loan not considered any waiver and you people stole the money from me already from 2017(almost im paying double to taken amount).

Thank you.
Venkatesh.

Jul 22, 2021

Complaint marked as Resolved

done.

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Address: Mumbay

My IIFL login ID Is RGSHAILN name is shailendra my complain is wrong settlement of my iifl balance dated 20/07/2021. I not connect any no of iifl.
Please settlement of my account write & immideatly call me on my number [protected], [protected]. Its also my humbey request.
Otherwise i will file RTI & get strect action

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 6, 2021

Verified Support

Dear Sir, As checked we have not come across with any discrepancy. Kindly check your ledger online and confirm the exact issue facing by you. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
Sapna
IIFL

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I have requested to IIFL Home Finance Ltd. for issue me the forcloser Statement but still not provide the foreclosure Statement and no response still so it is my humble request you to kindly provide me the foreclosure statement as soon as possible.

Loan account No. IL10072759
Request ID 2381818 Dt. 05.06.2021

Kindly look into matter on top priority.

Thinking you

Pratap Shinde

Sep 1, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: Delhi

Dear Team
My Name is Baby Shaheen
I have worked in IIFL till 2015'March.
I have tried a lot to get my reliving letter from the branch I have worked for but not succeed and then stopped asking but now again i need it very urgently for my future company. Please provide me my reliving letter I will be very thankful you. My employee ID is SA251588.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Aug 6, 2021

Verified Support

Dear Madam, We request you to provide proper employee code or contact our local HR office for any details. Warm Regards,
Sapna
IIFL

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Sheeba123

from Delhi, Delhi

Aug 6, 2021

Dear Mam

This is the only employee ID they provided me please check with my name. Name - Baby Shaheen
Employee ID - SA251588
It's my request please provide me ASAP I am facing problems due to non having relieving letter.

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I have a Demat account (client-id: KULJESIN) with IIFL from long. Now I want to close my account.
I was sent a mail last week but the IIFL team is not responding and every time they are creating a new ticket .so please close my account.

When I was calling to customer care they gave WhatsApp number but their is no option to close the account. Also not able to reach RM.

Aug 22, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We wish to inform you that shares are lying in your demat account hence you need to submit transfer cum closure form, we have reverted on your email id with regards to transfer cum closure procedure .Kindly check the same. Warm Regards,
Sapna
IIFL

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K

Kuljeet30

Jul 21, 2021

Hi Already sent a closure form to [protected]@iifl.com they again created a new ticket . please close my account.

Please find attached image.

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K

Krishnu1978

from Bangalore, Karnataka

Sep 23, 2021

I have requested for account cancellation asociated with client id KRISN426
As per the process, I have submitted the signed closure request form. Also,
Relationship manager Mr.Naresh confirmed that there is no holding balance in my account, its zero. So account can be closed.
Still, what is IIFL team problem to close my account for no reason, instead they are bothering me.

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Address: IIFL, Devasandra Branch, KR Puram Bangalore 560036

Website: IIFL

Hello Sir/Madam

My self Is Raghu, I have gold Loan account in IIFL: GL16295582 in Devasandra Branch, KR Puram, Bangalore 560036. Due medical criticalities I couldn't pay the interest and also I lost two members in families due to Covid. I received a call from IIFL branch on 5th of July 2021, saying that I need to pay the interest amount around 22500 Rs. They said, we will hold auction if I pay min 5K rs. I paid her WhatsApp...

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Address: Khanpur

Website: Iifl

I have applied for foreclosures of my top up loan IL10141600 coz o did not need it due to some personal issues but it's being one month I m regularly following up but no one bothered to help the customers this is very bad part o[censored]rs now pathatic isy first emi has been deducted y would I pay if o jave already submitted request same of the disbursed loan need it close immediately and refund my fund back of emi

Sep 2, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Jul 13, 2021

Updated by Saimaath I have applied for foreclosures of my top up loan IL10141600 coz o did not need it due to some personal issues but it's being one month I m regularly following up but no one bothered to help the customers this is very bad part o[censored]rs now pathatic isy first emi has been deducted y would I pay if o jave already submitted request same of the disbursed loan need it close immediately and refund my fund back of emi

Verified Support

Jul 28, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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I am Sk Nasimuddin. My trading id is S3822218. My Demat Account is recently open. When I trade option trading in last Friday, I saw that brokerage [protected]@Rs.100 per lot.
This charge is too much high.
So I request you that minimise the brokerage charges and It set to Rs.20 per lot.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Jul 23, 2021

Verified Support

Dear Sir, We have arranged a callback for you in this regards you may also speak to your RM on [protected]
for any brokerage related query. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
Sapna
IIFL

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Address: IIFL Home Finance Ltd IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B-23, MIDC, Thane Industrial Area, Wagle Estate, Thane – 400604

Please provide me no dues certificate about my personal loan account no. SL2526985, i have already paid the amount by auction. Kindly look into the matter and gave me no dues certificate
Thanking you
Mob [protected]
(RAM CHANDRA)

Jul 9, 2021

Complaint marked as Resolved

Complaint not solve yet

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: D-12 Khadi Darshan Post Office Lane, Bhandup East

Sir,
It is to inform you that I have requested for provide the fourcloser letter on 05.06.2021 but till date not provided fourcloser letter and I have received my PMAY Subsidy on 28.06.2021 but my EMI is not reduced still so kindly provide me the fourcloser letter and reduced my EMI as early as possible.

Thinking you..

Pratap Shinde
Mob. [protected]

Aug 8, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Jul 8, 2021

Verified Support

Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Mene iifl se gold loan lia tha mere pass April m branch se phone aaya tha due amount bharne k liye or jishe mene 14 April ko bhar dia uske bad koi bhi phone or koi bhi iifl ka mail ya koi employe ne mere se sampark nhi kia to mera gold auction m kaise gya or auction ho gya plz help me

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

Jul 11, 2021

Updated by Nilesh1396 Aapka costumer care bhut hi kharab h phle to phone nhi lgta or lg jaye to wo koi information dete nhi h or bad m phone kat dete h lgao to lgta nhi h sir mera GL14302500 h ye auction m kaise gya jb mene repayment 14 April ko ki thi us samay corona tha aapki branch band thi mere jane k bad betul branch wale khte h auction m chle gya iski mere pass koi information nhi di na mail dwara na call dwara or na koi physical document dwara to iska jimmedar kon hai

Jul 11, 2021

Updated by Nilesh1396 Betul branch k employees aapke bhut worst vyavhar krte h apne customer k sath iski enquiry kre aap

India Infoline Finance [IIFL] Complaints & Reviews

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India Infoline Finance [IIFL] reviews & complaints page 17

Insurance miss selling with home loan

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Excess/ heavy brokerage charged

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Request for foreclosure statement

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Not providing foreclosure letter

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Fnf clearance

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Extreme delay in issuing Foreclosure letter

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Complaint against service

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Not provide foreclosure no response from IIFL Reg....

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Request for payment to be credit in Client code 10237982

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Money collected more than applicable interest rate-a/c no 802845

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Wrongly settlement of my money by IIFL Balance

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Regarding foreclosure Statement

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Relieving letter

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I want To Close My Demat Account

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IIFL Gold Loan : Auction took Place without Intimation - GL16295582

Foreclosures of my no action since one month

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Option trading charges are too much high

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For no dues certificate

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Regarding foreclosure and EMI reducing..

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Gold loan me fraud ho rha h

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