India Infoline Finance [IIFL] Complaints & Reviews

I had raised the request on 27/01/2021 with service request number 1955783, the request should have been resolved within 15 days of committed time by IIFL, but yet it has been unresolved. (Loan account no 827527)

I'd spoken to one of your executive a week ago, regarding the waiver of foreclosure charges, he said that he will be discussing the same and let me know.

Post which I haven't heard from him till yet.
I would like to know the status of my service request, as I wanted to close the loan at the earliest and get it transferred as soon as possible as I've received my Sanction letter from the other bank and it's at the disbursement stage.

Before writing this complaint, I've tried to reach over the customer care number of IIFL for more than 30+ times, however no one answered, neither a call back was arranged from your end. I've been trying to connect with the customer care number since 12 pm and I have successfully wasted my 4-5 hours behind the pathetic customer care number who are least bothered to call back or atleast answer the call. (Didn't expect this from IIFL)

Kindly look into this issue and help me resolve the issue

Hi,

I have housing loan and Balance transfer running with IIHFL.My loan account number 741231, 743242, 819821, 819823.

When I went on 11th Feb 2022 to deposit my Balance transfer cheque to Thane office I was told that since your force closure letter is 105 days old we can't accept cheque and they said we will apply for fresh force closure letter and once we receive this we will accept the cheque.

I went again today i.e 15th Feb 2021 and again they said we can't accept cheque as force closure letter is not yet generated.

When I forced that I want in writing they declined to provide and when I forced they accepted the cheque but gave in writing that they will not deposit cheque till force closure letter is generated.

This is absolutely harrasment to a consumer as they can deposit cheque and whatever is difference between force closure letter and balance transfer cheque either it will be payable of refundable

We request someone to please look into this and solve asap

Please provide me as soon as possible, I've applied for last month but didn't get any response. Please look into this matter

Thanks
SHAILENDRA SINGH SENGAR
Home Loan account no.- IL10057876
[protected]@gmail.com
[protected]

Dear All,

They promise pay covid loan for 5 lac however they pay part payment of 1 lac and started charging emi on 5 lac rupees.

instead of my several reminder, the loan is still not credited and no body is replying . I visited branch but no response, call to customer care but they are not reachable. I am unable to raise any request and my ticket is still open.

Please let me know if police or any lawyer can help me in this regards.

Thanks and regards,
ram chaubey
laon account number - 925847

I had raised a request on 13th Jan 2021 for my closure letter but till today dey have shared the same also I waited back in their office for the entire day still dey dint gv the letter my bank is abt to debit my emi my request id 1931109

Will appreciate ur quick response

Regards
Priscilla

Sir am Ritesh Kumar I avail a home loan from yours..in 2018 as that time your office boy cheat with me..he said your loan approva for 20 years but after disbursement I saw the loan approved for 23 years..I forget that...but now iam sitting in your office sector 22 Chandigarh and still time is 10:46am and your office staff for BT not on his seat...And your Guard behave is very poor..

Hello Team,

I want to transfer my home loan from IIFL to some other bank for which I wanted few documents. I called customer care of IIFL more than 100 times but no one picks the call, they are providing pathetic customer service.
On 28 December 2020 I raised online request to share requested documents. My iifl ticket number is : 1889477 but till now I have not received any document or update on my request.

My home loan details:
Loan account number : IL10030565
Mobile Number : [protected]

Request you help me in this issue and take action against such companies.

Thankyou.
Prem Narayan Singh

I am looking for a foreclosure i requested the branch for that but i didn't get the proper letter for that so i request you to do the needful..
GL14710119 & GL15517585

Hi, I have close my Home loan account three months back but still, they not provide me my security original document, they not helping me with what happening with my document not telling me after so much time fighting with the IIFL Thane branch manager saying you document we not able to find your document, we lost your original all home document. I have raised a complaint about IIFL.

I am appy a markshit lone by your compani but your compani is not gime me lone and did nat refound my processing amount
my lone serial no-infilinefinance81229
and reference no- infoline finance 97564098
and aplicetion no-infoline finance 38468614

I have left the organisation back in 2018 now due to this pandemic I am in need of some fund to meet some contingency so I have applied EPF CLAIM through website but it has been 7 days my claim is not settled yet I have informed local Hr and as per her instructions I had even sent a mail to their pf department but even after several reminders they haven't reverted back
So please look into this matter on an urgent basis

Regards Arpo Roy
UAN number[protected]

I have raised request for foreclosure letter on 15th dec 2020 for my home loan no.820877. Im not able to contact anyone or no response. Poor customer service. I have to bear all the interest incurred during this period. Such a poor and terrible customer service. Treats customers like beggars. Will never recommend to anyone.

Hi,
I took loan of amount of rs 8000 for a tenure of 6 months from krazybee. Since, iifl finance is the finance partner of krazybee. Now, i noticed that krazybee as well as iifl have provided credit report to cibil of same loan taken.
iifl has provided all the wrong information to the cibil. I have paid all my emi. But still cibil it is showing that there are some pending loan to iifl. Even now i did not have iifl account or haven't taken any loan from iifl. My cibil getting low daily by this and i'm unable get loans.from past 2018 cibil is reducing.This is my iifl account number which is showing in cibil a/c no. SL1467627 and registered mobile number is [protected] and I was contacting the customer care from last 5months and I have reached you through multiple mails and I have not got any response can I please correct it as soon as possible and I have attached the NOC which was provided by Krazybee

I am writing this request help from someone to get my final documents from IIFL home loan.

Account details:
Loan a/c no: 781866/922820
Due paid date : 20-10/2020 /[protected]

Here in this bank there is so much struggle we faced because of following reasons but after this all, now we are very much frustrated that documents getting delayed and still bank tries to debit montly EMI's.

1. In their chennai branch, there is no home loan executives to speak or not even ready to meet customer to clarify our concerns/doubts.
2. They ask us to reach customer care but we we try them, call disconnets with message "we will call you back in 24hrs".
3. Bank persons never helped us how to get foreclosure letter and not explained which is best way to pay our loan due.
4. Initially we paid our home loan a/c 781866 and waited for documents after one month we received call from bank and asked to close property loan a/c 922820 to provide documents.
So, again we waited 15days to get foreclosure letter and paid our due on 11/12/20.
5. When we made payment they said documents will be provide in 20-25 days, but still they didnt provide final documents.
6. We go to bank on every week and asking help, but they not even respect us in any way, there is no responsibilities in their way of speaking.

Hello.
I am SHAMBHU LAL TELI
I have a personal loan form iifl and Monthly EMI Is 5617.
And every month it debit Success full. But. In Month of December . iifl i want to do Fraud with me. And debit two amount from my account. first is 5617 and it's debit Successfully. And second amount 561700 . and. It's Bounce due to low balance. And bank was charger me. A NACH bounce charge . amount of. 625 and 18% GST. Total. 737.50 Rupees .. We all call IIFL but Not Answer. . . i grieving my loan account Details.

Loan Amount. - 100000
EMI - 5617
EMI date - 03 every month.
Loan Account number - SL2442371

We Already talk with AXIS Bank and. I want just bank. Charges. From IIFL becosue there axis bank is. Do it work

Hello.
I am SHAMBHU LAL TELI
I have a personal loan form iifl and Monthly EMI Is 5617.
And every month it debit Success full. But. In Month of December . iifl i want to do Fraud with me. And debit two amount from my account. first is 5617 and it's debit Successfully. And second amount 561700 . and. It's Bounce due to low balance. And bank was charger me. A NACH bounce charge . amount of. 625 and 18% GST. Total. 737.50 Rupees .. We all call IIFL but Not Answer. . . i grieving my loan account Details.

Loan Amount. - 100000
EMI - 5617
EMI date - 03 every month.
Loan Account number - SL2442371

We Already talk with AXIS Bank and. I want just bank. Charges. From IIFL becosue there axis bank is. Do it work.

Dear Sir,

I have been cheated by IIFL. Regarding this I called customer care for about 40-50 times, the calls get disconnected and 2 times it has got connected but customer support executive was unable to give the proper information. He is just saying that information has been sent to the registered email id. I have cleared all my EMI's on time. There may be little charges for the late payment, that I have to Pay.

As per IIFL website, the outstanding amount showing is 4505/-. The IIFL tried to debit my account with 12, 115/- this month that also for 3 times, as I do not have the balance in my account it got rejected. As I have paid all the EMI's, I have not kept the balance in my account and IIFL has debited my account with 590/- 2 times for the charges for the returned payment. I have given a mail to the zonal head, but he also could not give proper explanation for this.

I can provide my bank statement for 3 years, you can cross check my payments with IIFL statement, it will never match. As and when IIFL is debiting my account and it has done it many times.

I have received a call from the payments department, the calling person is saying that there is only outstanding amount Rs. 729/-. If I pay that amount, my account will be closed.

I really do not understand, what's happening. Whether IIFL has proper accounts team or just playing with the customers. Hope you will look into my account and do the needful at the earliest.

My email ID: [protected]@yahoo.com
Phone No: [protected]

I took Home Loan from IIFL is the biggest mistake !!
Now, I am planning to transfer the loan to some other bank / financial institution.
Reason is mentioned below :

LOAN Account Number : IL10022440
Name of customer : Mr. RAKSHIT MISHRA
Load Disbursement Date : 23/June/2018
Total Amount Disbursed: Rs.2876765.00
Interest Rate : 9.20%
Sanction Tenure(In Months): 240

All of the sudden the interest amount increased + Tenure Increased . (WITHOUT INFORMATION)

Interest Rate Increased : 10.00%
Sanction Tenure(In Months) Increased : 291

Do you have any valid reason to increase both – interest & Tenure. I already have received the benefit of PMA but still the interest rate increased.

Anyways, please let me know about below :

1. Can I transfer my load to other bank after completion of 3 years
2. My on going home loan is fixed or floating ?

Please confirm me asap as I have already checked with someone else to transfer to load with interest rate of 8% only

My family members are having multiple accounts with IIFL Securities, and 2 of the 3 accounts are being charged unnecessarily under the header "Being Document and Handling Charges". Despite multiple complaint letters haven't received any response from the company's side.

And the helpline isn't picking up call either.

Account holder name-
RAJESH BANGA
BHARAT BHUSHAN BANGA
OP BANGA

Email- [protected]@gmail.com
Please reach out for details

I'm really irritated by IIFL. They first said I'll get my foreclosure letter within 15 days on my email and now 15 days has been passed. Now they are not entertaining me. Its so hard to reach the customer care. Whole day I was trying and when I finally got connected they said they will do it next week but is this the way of harassing customer. I said I'll go legal and customer care said you can go ahead. Seriously so bad. I'm the one who has to pay every day's interest and this is the way they are making money.
All the documentation has been done in the next bank and they will start charging me interest for the same. Please help me to get rid of this company and I'll never advice anyone to get loan from IIFL.

Subjected is my loan account no. and 1854684 is my request no. to IIFL for foreclosure letter, please help.