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India Infoline Finance [IIFL]

India Infoline Finance [IIFL] reviews & complaints page 33

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Dear Sir,
As per schedule my home loan EMI due was on 5th of every month. But this month on February 5th only 781/- RS was debited from my account out of 22897. I raised request regarding this issue. My ticket number is 127116. Till date my issue was not resolved. I contacted their executive also but no one resolved this issue. Yesterday[protected] their executive called and asked me to pay the remaining amount 22116 through online. I did but showing an amount of 808.13 as penalty charges.
Their was no mistake from my side I have enough amount in my account. And also out of 22897 they taken only 781 through ECS. How they take partial amount through ECS as it was electronic process.

I am asking IIFL to resolve my issue as early as possible and also to waive off my penalty charges because problem was with your system only not with me.
My loan account number was 811489

Mar 21, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

Team IIFL.

Verified Support

Feb 18, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We hope that you have received a call from our senior officials & the same has been addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

Feb 19, 2019

Updated by moruravi They just listened my concern and told to escalate to higher authority. Waiting for their call or response.

Aug 14, 2020

Updated by moruravi Finally I changed my home loan bank to SBI

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Address: Panipat, Haryana

Dear sir .
I am existing employee of your company.
I am from panipat sanoli road branch in Iifl
I want to get the resign and give the resign to iifl of 1 Nov 2018. But my bm sir give me immediate resign and also give me clearance certificate.and am tell to serve the notice period but he refuse me and give me clearance certificate
And now am after 3 month I call to him and mail to hr for my noc then he tell me that you paid 15000 rs
Dear sir firstly they refuse Me to serve the notice period.and now he demand money.
Dear sir if they give me clearance certificate then why I pay .
We all know that meaning of clearance certificate is all clear from my side
Sir I attached my clearing certificate
Please sir provide My noc pls
I have proof with clearing certificate
Name Ekta

Mar 25, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Ekta,

We request you to share your Employee code, contact details and preferred time to talk(if any) in private message so that we can raise your concerns to our senior officials to assist you immediately.

Further, for any query u can call us on[protected] or mail on [protected]@iifl.com.

Team IIFL.

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Address: Jaipur, Rajasthan, 302006

Hi!

This is to inform you that i availed a home loan from your company with loan account no 856104 from the month of september 2018. As per your records and the statement provided by your institution my first installment of loan amount indian rupees 1, 72, 840 has been released on dated 15 november 2018. Second installment was released on 20th december 2018 for indian rupees 1, 60, 920. And third installment of indian rupees 3, 21, 840 has been released on 21st january 2019.
I want to grab your attention that the second installment released from your institution has not yet been credited to my builders account, but i am being charged interest for the amount of rs 1, 60, 920 since 20th december 2018. I have attached my account statement with the builder for your reference.
I have personally discussed all the matter to your personnel mr. Shubham agarwal (+91-[protected]) at jaipur office.
I request you to reverse/credit the extra interest to my account paid by me for the installment which have not been released yet to my builders account (I. E. Indian rupees 1, 60, 920) and correct my loan account statement by removing the entry.
Kindly look into the matter and do the needful.
Hope for a favourable response. Please feel free to contact me in case of any discrepancy.

Regards,
Jai prakash agarwal
+91-[protected]
+91-[protected]

Mar 18, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

Verified Support

Feb 14, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We hope that you have received a call from our officials & the same has been addressed in detailed about your concerns.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

Team IIFL.

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Pramila pawar

from Mumbai, Maharashtra

Feb 19, 2019

I paid my cash payment for mediclaim insurance in 2016 they didn't given my any proof please help me how it return to me thanks.

Pramila pawar's reply, Feb 14, 2019

I paid my cash payment for mediclaim insurance in 2016 they didn't given my any proof please help me how it return to me thanks.

Pramila pawar's reply, Feb 14, 2019

I payment with cash but they did'nt given me any proof about that so please help me.thans.

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Address: Dewas, Madhya Pradesh, 455001

Dear sir,
Requested you to reduce the interest rate of home loan as the rbi not only lowered its key lending rate by 25 basis points (Bps) to 6.25 per cent but also turned accommodative. Sbi already point to cut the interest rate.. Almost every alternative month you raise your interest rate & while asking the reason you robert that even sbi has increase the rate now rbi & sbi both cut down the rates so request to you kindly cut your rate also... Dont hide any thing from us regarding same..

Mar 17, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We believe in Fairness, Integrity and Transparency. You can always trust IIFL. Requesting you to share your Loan A/C no. or contacts no. so that we can raise your concerns to our senior officials to assist you immediately.

Further for any query u can call us on [protected] / [protected] or mark a mail on [protected]@iifl.com for your concerns.

Regards,
Team IIFL.

Feb 11, 2019

Updated by Vishnukant Chouhan Til january 2019 i paid 15, 260 as pre emi but as you can see in attached pic my subsidy already received on 01/02/2019 but still you deducted 15740 in february 2019.. This is seems different way of earn money by customer... When my subsidy came then my pre emi installment should be less but you increase it... Please go through the attached pic & clarify on it. My loan account number is il10012809

Feb 11, 2019

Updated by Vishnukant Chouhan My loan account number is 10012809 & my contact number is [protected]

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Address: Ranchi, Jharkhand, 834001

Subject: application for immediate action regarding gold loan fraud.

Ref: gl5789397

Sir,

This is with reference to the gold loan fraud done by the company with me. I raj kumar want to inform you that even after making various efforts from my side, in order to get this matter resolved out of the court, all my efforts have been proved useless. Recently as the last resort, i visited the ranchi branch of iifl gold loans, where i met the branch manager who assured me that the matter would get resolved in two months time and i will receive compensation from the company, also gave me receiving on the copy of emails sent by me to the company. But now it has been three months from that day of meeting and there is still no response from the company for resolving the matter.

Being the company at fault, my credit score has got damaged, i am facing further loss of credit and my reputation has suffered a lot. I am facing serious mental and physical stress.

All this is very frustrating and leading to my mental and physical harassment. So its my appeal to you, to rectify my damaged credit score as i am ready to repay the balance loan amount if the items intact with the bank are returned to me or else the bank pay me the resale value over and above the loan amount as the present market value of : bangle - 26.4 gm & 2 studds - 4.3 gm is rs.1, 10, 000 (Approx.).”

Otherwise, i would be forced to take legal action against the company and its officials for mental and physical harassment, defamation, fraud that has come to me due to this company.

For your kind attention i am once again inclosing the entire matter below:

“with reference to the above mentioned subject i raj kumar residing in ranchi, jharkhand, became loan holder at iifl ranchi gopal complex branch on 30/11/2015 for rs.2, 25, 199 after pledging gold items.

On 28/05/2016 when i visited your branch for loan repayment and releasing the pledged items, the packet was brought to us and opened. And to our surprise the bangle was missing from the packet. To this, when asked, the branch manager informed us about scam at the branch by the previous branch manager along with some employees. He also said that enquiry and verification are going on the scam and our bangle will be restored to us shortly.

Further, he suggested us to make part payment and get other items released, but since the packet will be empty after part release, they kept 2 studds with the bank. The bank also said that i will not be charged interest for the balance loan.

Even after all these efforts i get calls for repayment of loan and interest, although there is no information about the missing bangle. I also received notice for loan recall and pre sale (Attached) from head office. It means that the scam and other matter were not informed to head office.

All this is very frustrating and leading to my mental and physical harassment. So its my appeal to you, to rectify my damaged credit score as i am ready to repay the balance loan amount if the items intact with the bank are returned to me or else the bank pay me the resale value over and above the loan amount as the present market value of : bangle - 26.4 gm & 2 studds - 4.3 gm is rs.1, 10, 000 (Approx.).”

Emails, letters that i have sent to the company till now.

· i had mailed this application on your email id ([protected]@indiainfoline.com & [protected]@indiainfoline.com) on 2nd november’2016 and in return mail came to us with reference no. 01932744 & 01932741, it stated that your customer executive will contact us within 3 days but i didn’t get any such response.

· posted letters dated 18th november 2018 to iifl mumbai office, kolkata office, ranchi office.

· again mailed on 2nd september 2018 to [protected]@iifl.com, [protected]@iifl.com, [protected]@iifl.com and this mail was received by the branch manager at iifl ranchi branch.

With regards

Raj kumar

Mob: [protected]

Mar 11, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

Verified Support

Feb 07, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We hope that you have received a call from our senior officials & they have addressed in detailed about your concerns.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@iifl.com for your concerns.

Regards,
Team IIFL.

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Address: Thane, Maharashtra, 401501

Il10011753
Mob-[protected]

You all don't feel shame, what type of work you are doing? Discuss all point with company's m. D. And change the working style.

Reminder -77you all don't feel shame, what type of work you are doing? Discuss all point with company's m. D. And chan

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Feb 07, 2019

Updated by Avnish@Kumar IL10011753
Mob-[protected]

Really i am very bore from your cheapest & poor service each and every
person want to escape from his duty & responsibility.
*IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.*
*So i want a letter from your side that you have sanctioned the loan
under PMAY scheme.*

Note- Rakhi & Ajay Please look in to the matter*
May i know why you both on silent
mode...??????????????????????*
open your eyes . Why are u sleeping..????????????????????????*
Why are you all making the JOKE of IIFL company

Feb 07, 2019

Updated by Avnish@Kumar Rakhi Narain

1:03 PM (3 hours ago)

to Reach, me
Dear Mr. Kumar,

We write with reference to the CLSS subsidy not received complaint.

We would like to inform that your case was on hold due to want of mandatory documents required for availing CLSS benefit.

We have a process in place where we inform customer about discrepancy in documents. Accordingly, we have sent SMS to customers including you.

You would appreciate the fact that IIFL HFL is duly checking the claims before sending to the CNA and your case has also crossed the same stage.

At one hand, we are ensuring that the subsidy is provided to eligible customer only and on the other hand we are endeavouring to provide subsidy to eligible customers.

We would take the opportunity to inform that we have responded to your legal notice stating that your case is ready to be sent to the CNA. As per the process, we cannot file a CLSS claim till the time earlier claim is credited by CNA and adjusted by PLI in beneficiary account.

You are requested to wait for 60 working days (approx)

We humbly request you not to misuse the social mediaband refrain from making derogatory, unacceptable statements.

Warm regards,

Rakhi Narain

Head - Customer service | Home loans

www.iiflhomeloans.com

FacebookTwitterlinkedinappstore

Warm regards,

Rakhi Narain

Head - Customer service | Home loans

|IP :669748 | Direct- +[protected]

www.iiflhomeloans.com

FacebookTwitterlinkedinappstore

Avnish Kumar

1:33 PM (2 hours ago)

to Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, ajay.jaiswal, rakhi.narain, Reach
Rakhi Ji,
Have you awaked ??????????

I am listening this story from ten months, as on date the file in your home ( in IIIFFFLLL)
Our Prime Minister will not come at your home to give the subsidy amount, there is also process. I just want to know why it took around 11 months only for apply???????????????????????,

What document was required from my side?????????
Once again you are telling the lie, no single document is required from my side,
there is no any system in IIIIFFFFLLLL, no one know how to do the work.

Tell what docs was required from me and why it is 11 months delay to apply ?????????????

Reply ASAP
Avnish Kumar

1:37 PM (2 hours ago)
you all only telling the story, no doing the job properly, all are telling the lie since May-18
Avnish Kumar

1:40 PM (2 hours ago)
This matter should go to your company's chairman, He will come to know what type of service you are giving to the customer, He is paying the salary to you all f
Avnish Kumar

1:58 PM (2 hours ago)
You all telling the lie since ten months, and now you are saying, that not use social media, You can not stop me for using the social media, At least peoples
Avnish Kumar

2:05 PM (2 hours ago)
Reply on priority basis,
Avnish Kumar

2:42 PM (1 hour ago)
Reply...????????????????????????????
Avnish Kumar

2:53 PM (1 hour ago)

to Rakhi, Reach, Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, ajay.jaiswal
Rakhi Ji,

Again, have you gone on sleeping and silent mode...??????????
Reply

Feb 09, 2019

Updated by Avnish@Kumar Avnish Kumar

Thu, Feb 7, 1:33 PM (2 days ago)

to Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, ajay.jaiswal, rakhi.narain, Reach
Rakhi Ji,
Have you awaked ??????????

I am listening this story from ten months, as on date the file in your home ( in IIIFFFLLL)
Our Prime Minister will not come at your home to give the subsidy amount, there is also process. I just want to know why it took around 11 months only for apply???????????????????????,

What document was required from my side?????????
Once again you are telling the lie, no single document is required from my side,
there is no any system in IIIIFFFFLLLL, no one know how to do the work.

Tell what docs was required from me and why it is 11 months delay to apply ?????????????

Reply ASAP
Avnish Kumar

Thu, Feb 7, 1:37 PM (2 days ago)
you all only telling the story, no doing the job properly, all are telling the lie since May-18
Avnish Kumar

Thu, Feb 7, 1:40 PM (2 days ago)
This matter should go to your company's chairman, He will come to know what type of service you are giving to the customer, He is paying the salary to you all f
Avnish Kumar

Thu, Feb 7, 1:58 PM (2 days ago)
You all telling the lie since ten months, and now you are saying, that not use social media, You can not stop me for using the social media, At least peoples
Avnish Kumar

Thu, Feb 7, 2:05 PM (2 days ago)
Reply on priority basis,
Avnish Kumar

Thu, Feb 7, 2:42 PM (2 days ago)
Reply...????????????????????????????
Avnish Kumar

Thu, Feb 7, 2:53 PM (2 days ago)
Rakhi Ji, Again, have you gone on sleeping and silent mode...?????????? Reply
Avnish Kumar

Thu, Feb 7, 6:41 PM (2 days ago)

to Rakhi, Reach, Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, ajay.jaiswal
Rakhi ji,

Feb 09, 2019

Updated by Avnish@Kumar Why your sincere team is failed to apply for PMAY in 11 months...??????????????

Kindly give the reply
Why your sincere team is failed to apply for PMAY in 11 months...??????????????

Kindly give the reply
Why your sincere team is failed to apply for PMAY in 11 months...??????????????

Kindly give the reply
Why your sincere team is failed to apply for PMAY in 11 months...??????????????

Kindly give the reply
Why your sincere team is failed to apply for PMAY in 11 months...??????????????

Kindly give the reply

Feb 10, 2019

Updated by Avnish@Kumar Il10011753
Mob- [protected]

I am asking only one question since Aug-18, why you are unable to apply for PMAY?????

You all don't feel shame, what type of work you are doing? Discuss all point with company's M. D. And change the working style.

Reminder -77 you all don't feel shame, what type of work you are doing? Discuss all point with company's m. D. And change the working style

Feb 11, 2019

Updated by Avnish@Kumar Il10011753
Mob-[protected]

Why your sincere team is failed to apply for PMAY in 11 months????????????

what type of work you are doing? Discuss all point with company's m. D. And change the working style.

Reminder -77 you all don't feel shame, what type of work you are doing? Discuss all point with company's m. D.

Mr. Nirmal Kindly give the reply as earlier as possible, your team is unable to give the reply.
I am asking this question from last six months . why you all are not giving the reply

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Address: Dewas, Madhya Pradesh, 455001

Kindly reply on query as I can see I am being ignored for last 6 month regarding my query.
I discussed with Mr. Dharmendra who arranged my loan but he is not having any answer.
When I asked Mr. Navin, who is relationship manager at Dewas, he also seems ignoring me..
It seems I made a huge mistake by taking loan from IIFL.
Requested you to kindly resolve my query ASAP. Kindly provide me my subsidy status as I am not getting any information on same. My Loan Account No. IL10012809.

Mar 12, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Verified Support

Feb 07, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We have replied your query via E-Mail dated 7th Feb'19. We request you to check the same and in case of any issues do write back to us.

Further for any query u can call us on [protected] / [protected] or mark a mail on [protected]@iifl.com for your concerns.

Team IIFL

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Address: Thane, Maharashtra, 401501

A/c - il10011753
Mob-[protected]

To sandeep, raju, saurabh, akshay, bhushan, shashank, mohammed, rakhi. Narain, ajay. Jaiswal, no, reach
Reminder -76

Really i am very bore from your cheapest & poor service each and every
Person want to escape from his duty & responsibility.
*iifl have not provided any documents and not mention in the sanction letter that you are providing the loan under pmay scheme.*
*so i want a letter from your side that you have sanctioned the loan
Under pmay scheme.*

Note - rakhi & ajay please look in to the matter*
May i know why you both on silent
Mode...???*
Open your eyes. Why are u sleeping..???*
Why u all are making a joke of iiffll
Avnish kumar

9:54 am (2 minutes ago)

To sandeep, raju, saurabh, akshay, bhushan, shashank, mohammed, rakhi. Narain, ajay. Jaiswal, no, reach
You all don't feel shame, what type of work you are doing? Discuss all point with company's m. D. And change the working style.

Reminder -77

Mar 9, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Updated by Avnish@Kumar You all have gone made . Kindly go in hospital and take medicines

Feb 06, 2019

Updated by Avnish@Kumar why you all making the joke of IIIFFFLLLLL

Feb 06, 2019

Updated by Avnish@Kumar You all are fool

Feb 06, 2019

Updated by Avnish@Kumar you all are fraud only tell lie

Feb 06, 2019

Updated by Avnish@Kumar IIFL is a chor fraud company

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Address: 600100

I have taken a Merchant loan from IIFL a year back and since i closed the business i have opted a one time settlement and paid the said amount. i was even given a settlement letter from IIFL for the agreed amount paid. But its been almost 6 months now my Cibil shows still there is an outstanding. It should reflect as settled.
I spoke to Mr. Rajsekar ([protected]) from IIFL who gave this letter and collected the money from me on this. He said the concern person left the job and because of that the settlement details was not updated to Mumbai office he says. This was a very irresponsible response. Am hereby escalating to you people to please address this immediately since my Loans are getting rejected due to IIFL reflection on CIBIL saying its not cleared. Please help me on this and i have all the proofs for payment done via online. Please refer the Settlement letter attached along with CIBIL Screenshot.

Regards,
Saranya

Mar 7, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

Verified Support

Feb 04, 2019

View replies

Saranya02

Feb 11, 2019

Even though after giving all the proofs and continious follow ups with customer care my issue is still not resolved. I dono what else reason IIFL is waiting to take action on this issue. I been repeatedly saying my loans are getting rejected because you havent updated my records in cibil as settled. Am sick asking you people and i dono whats the use of complaining in this website. Even this website doesnt took any action so far. All fake here.. My next esclation will be to CM cell asking to close this fake Bank who dont maintain any records and no professionalism with their customers.

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Address: Thane, Maharashtra, 401501

Un educated persons bhi good work kar lete hai but IIIFFFLL team toh haram ka kha rahi hai, think about your company and MD
10011753
Mob-[protected]
Ii dont have any call from iiifffllll
Sab chor log hai iiiiffffllll mai
Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of raju tiwari i am writing to you.
Iifl have not provided any documents and not mention in the sanction letter that you are providing the loan under pmay scheme.

So i want a letter from your side that you have sanctioned the loan under pmay scheme.
Note - rakhi & ajay please look in to the matter
May i know why you both on silent mode...???
Open your eyes. Why are u sleeping..???

On wed, jan 16, 2019 at 10:47 am avnish kumar wrote:

Reminder -72

Tum Sab Lakir ke fakir ho ek hi Story bata rahe ho,
I am asking why you hve not apply for PMAY in 9 months ?????????????????????????????????????????

Mar 9, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Jan 27, 2019

Updated by Avnish@Kumar A/c No-IL10011753
Mob-[protected]

1) Mr. Sanjay Dwedi
I coordinate with this guy many time, he told me that, The financial condition is not goog of N.H.B bank, so subsidy payment is delay. He never checked in system that what is the status and why it is delay, after 4-5 months i called in costumer care than i knew that IIFL team have not applied still for subsidy.
2) Sandeep Joshi - He is very great employee of IIFL he told me today that subsidy payment is delay due to government process. I have a audio recording of Mr. Sandeep Joshi conversation.

3) Miss Sunita ( Customer care executive) - I called in customer care on 26-11-18 at 10 am., she commit me that you will get a reply via email within 3 days with reason that why it is pending, but i have not received any email and information from the IIFL Team.

Please give me the reply of following points-

1) How much time it take to apply for the same ????
2) Why IIFL Team is failed to only apply for subsidy ???
3) If due to any reason the Government make any changes in this subsidy plan and suppose i do not get subsidy amount due to delayed in apply for subsidy, then who will be responsible for that...?????
4) Why will i extra pay because of your great team ???????
5) Why this process took 6-7 months..??????

I request you to, please provide me correct information about the above points.

Jan 28, 2019

Updated by Avnish@Kumar A/C - IL10011753
MOB-[protected]

Avnish Kumar

12:13 PM (4 hours ago)

to Sandeep, Raju, saurabh, Akshay, Bhushan, Shashank, Mohammed, rakhi.narain, ajay.jaiswal, no, reach
REMINDER -75

Really i am very bore from your cheapest & poor service each and every
person want to escape from his duty & responsibility.
*IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.*
*So i want a letter from your side that you have sanctioned the loan
under PMAY scheme.*

Note- Rakhi & Ajay Please look in to the matter*
May i know why you both on silent
mode...??????????????????????*
open your eyes . Why are u sleeping..????????????????????????*
Why are you all making the JOKE of IIFL company

Verified Support

Feb 06, 2019

Verified Support

Feb 06, 2019

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Address: Thane, Maharashtra, 401501

Il10011753
Mob-[protected]
Ii dont have any call from iiifffllll
Sab chor log hai iiiiffffllll mai
Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of raju tiwari i am writing to you.
Iifl have not provided any documents and not mention in the sanction letter that you are providing the loan under pmay scheme.

So i want a letter from your side that you have sanctioned the loan under pmay scheme.
Note - rakhi & ajay please look in to the matter
May i know why you both on silent mode...???
Open your eyes. Why are u sleeping..???

On wed, jan 16, 2019 at 10:47 am avnish kumar wrote:

Reminder -69

Feb 24, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Avnish Kumar,

We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

Team IIFL.

Verified Support

Jan 22, 2019

Jan 24, 2019

Updated by Avnish@Kumar IL10011753
Mob-[protected]
Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????
open your eyes . Why are u sleeping..????????????????????????

On Wed, Jan 16, 2019 at 10:47 AM Avnish Kumar wrote:

REMINDER -69
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????
open your eyes . Why are u sleeping..????????????????????????

On Tue, Jan 15, 2019 at 9:51 AM Avnish Kumar wrote:

REMINDER -68
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????

On Mon, Jan 14, 2019 at 9:42 AM Avnish Kumar wrote:

To, [protected]@iifl.com

REMINDER -67
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????

On Sat, Jan 12, 2019 at 9:43 AM Avnish Kumar wrote:

To, [protected]@iifl.com

REMINDER -66
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????

On Fri, Jan 11, 2019 at 5:06 PM Avnish Kumar wrote:

Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silen mode??????????????????????

On Fri, Jan 11, 2019 at 4:45 PM Avnish Kumar wrote:

To, [protected]@iifl.com

Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.

Note- Rakhi & Ajay Please look in to the matter

Thanks

On Fri, Jan 11, 2019 at 12:25 PM Avnish Kumar wrote:

Dear Raju Tiwari & Sanjay Dwedi,

Think once again for providing the document as i required, Otherwise i will be going to for FIR, against IIFL and you both wiil be main accused person.

Note- Rakhi & Ajay Please look in to the matter

Thanks & Regards,
Avnish Kumar

On Thu, Jan 10, 2019 at 3:02 PM Avnish Kumar wrote:

REMINDER -65

On Thu, Jan 10, 2019 at 1:39 PM Avnish Kumar wrote:

Dear Raju Tiwari & Sanjay Dwedi,

As per our telephonic conversation you have denied that you can not provide any documents that you have sanction the loan to me under PMAY scheme, But at time when i discussing with you taking the loan, after inquiry you told me that we will give loan under this scheme because you are eligible for the same. Then what is the problem ? Why you cant provide the same in written?

I want you to intimate if you will not provide me the document as i required by tomorrow or ASAP . I consider this as a fraud and i will take proper action again this.

Note- Rakhi & Ajay Please look in to the matter

Thanks
Avnish Kumar

On Thu, Jan 10, 2019 at 1:07 PM Avnish Kumar wrote:

Dear Raju, Sandeep Joshi, Sanjay Dwedi,

At the time of taking loan from IIFL you all told me that there is a scheme of PMAY and you can take this benefit of this scheme if you go with IIFL,

But There is no single documents you provided me in written that you are sectioning this loan under PMAY scheme.
I request you to kindly provide me the documents on urgent basis as you told me verbally about PMAY.

Note - Rakhi & Ajay please look in to the matter

On Thu, Jan 10, 2019 at 12:57 PM Avnish Kumar wrote:

REMINDER -64
Dear Rakhi & Ajay,

Being a seniors person, At least you should awake and aware about your bad and cheap service. How can your team easily speak tell a lie and did not give the proper status regards PMAY
I hope you will give the reply and solution of my problem if you understand your job resposibility.

I have sent lot of emails & reminders but no one have given the proper answers.
Why IIFL hired you if you are not giving the solution to customer.

Can you share the email address and contact numbers of your M.D. & Directors ?
I want to tell them also what type of quality service IIFL are providing to the customers.

Regards,

Avnish Kumar

On Thu, Jan 10, 2019 at 12:12 PM Avnish Kumar wrote:

REMINDER -63
Dear Rakhi & Ajay,

Being a seniors person, At least you should awake and aware about your bad and cheap service. How can your team easily speak tell a lie and did not give the proper status regards PMAY
I hope you will give the reply and solution of my problem if you understand your job resposibility.

I have sent lot of emails & reminders but no one have given the proper answers.
Why IIFL hired you if you are not giving the solution to customer.

Can you share the email address and contact numbers of your M.D. & Directors ?
I want to tell them also what type of quality service IIFL are providing to the customers.

Regards,

Avnish Kumar

On Wed, Jan 9, 2019 at 4:48 PM Avnish Kumar wrote:

REMINDER -62

Dear Rakhi & Ajay,

?????????????????????????????

On Wed, Jan 9, 2019 at 2:54 PM Avnish Kumar wrote:

Dear Rakhi & Ajay,

?????????????????????????????

On Wed, Jan 9, 2019 at 2:13 PM Avnish Kumar wrote:

Dear Rakhi & Ajay,

Awaiting for your reply,
I think you are also from the same... category. Irresponsible IIFL Team

On Wed, Jan 9, 2019 at 12:12 PM Avnish Kumar wrote:

Dear Rakhi Madam & Ajay Sir,

I did not know about your bed and cheap service, after a lot of reminder no one are giving the proper answer.
Pleas read the trail email and reply me if you are capable to give the reply.
all are not doing the working properly in the boisar branch.

Thanks

On Wed, Jan 9, 2019 at 11:43 AM Avnish Kumar wrote:

Dear Rakhi Madam & Ajay Sir,

I did not know about your bed and cheap service, after a lot of reminder no one are giving the proper answer.
Pleas read the trail email and reply me if you are capable to give the reply.
all are not doing the working properly in the boisar branch.

On Sat, Jan 5, 2019 at 6:16 PM Avnish Kumar wrote:

REMINDER -61
Dear Saurabh & Sandeep,
after a lot of reminder you are not giving any response regarding subsidy, Now i want to intimate you that i will stop the loan installment since jan-19, due to your irresponsible behaviour . The operation team will be responsible for this action. If you have been given any positively reply then no need to stop the EMI .
Thanks

On Thu, Jan 3, 2019 at 5:09 PM Avnish Kumar wrote:

REMINDER -60
Why IIFL team are sleeping? are you not able to give the answers of my questions?

On Mon, Dec 17, 2018 at 10:06 AM Avnish Kumar wrote:

REMINDER -59

On Tue, Dec 11, 2018 at 3:18 PM Avnish Kumar wrote:

REMINDER-58
Dear Raju Sir & Sandeep,
I required the scan copy of CLS affidavit on urgent basis.
Kindly send the same as soon as possible.
Thanks & Regards,
Avnish Kumar

On Sat, Dec 8, 2018 at 10:27 AM Avnish Kumar wrote:

REMINDER-57
Dear Raju Sir & Sandeep,
I required the scan copy of CLS affidavit on urgent basis.
Kindly send the same as soon as possible.
Thanks & Regards,
Avnish Kumar

On Sat, Dec 8, 2018 at 9:40 AM Avnish Kumar wrote:

REMINDER-56

On Fri, Dec 7, 2018 at 11:37 AM Avnish Kumar wrote:

REMINDER-55

On Fri, Dec 7, 2018 at 11:21 AM Avnish Kumar wrote:

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On Fri, Dec 7, 2018 at 10:49 AM Avnish Kumar wrote:

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On Fri, Dec 7, 2018 at 10:30 AM Avnish Kumar wrote:

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On Thu, Dec 6, 2018 at 3:51 PM Avnish Kumar wrote:

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On Thu, Dec 6, 2018 at 3:40 PM Avnish Kumar wrote:

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On Thu, Dec 6, 2018 at 2:42 PM Avnish Kumar wrote:

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On Thu, Dec 6, 2018 at 2:22 PM Avnish Kumar wrote:

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On Thu, Dec 6, 2018 at 1:02 PM Avnish Kumar wrote:

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On Thu, Dec 6, 2018 at 12:44 PM Avnish Kumar wrote:

REMINDER-46

On Thu, Dec 6, 2018 at 12:08 PM Avnish Kumar wrote:

REMINDER-45
Why are you not giving the answers??

On Thu, Dec 6, 2018 at 10:40 AM Avnish Kumar wrote:

REMINDER-44

On Thu, Dec 6, 2018 at 10:20 AM Avnish Kumar wrote:

REMINDER-43

On Thu, Dec 6, 2018 at 10:01 AM Avnish Kumar wrote:

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On Thu, Dec 6, 2018 at 9:46 AM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 6:09 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 5:16 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 4:58 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 4:48 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 4:29 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 4:23 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 4:12 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 3:59 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 3:52 PM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 3:20 PM Avnish Kumar wrote:

REMINDER-31
Sandeep, tell me the name of R.M. and mobile number and where is he sitting?

On Wed, Dec 5, 2018 at 3:01 PM Avnish Kumar wrote:

REMINDER-30

On Wed, Dec 5, 2018 at 2:49 PM Avnish Kumar wrote:

REMINDER-29
Why are you all unable to reply????????????????????????????
????????????????????????????????
Note- Saurabh why you are on silent mode?????????????? I waiting for your reply.
Thanks,
Avnish Kumar

On Wed, Dec 5, 2018 at 2:25 PM Avnish Kumar wrote:

REMINDER-28
Why are you all unable to reply????????????????????????????
????????????????????????????????
Note- Saurabh why you are on silent mode?????????????? I waiting for your reply.
Thanks,
Avnish Kumar

On Wed, Dec 5, 2018 at 1:39 PM Avnish Kumar wrote:

REMINDER-28
Why are you all unable to reply????????????????????????????
????????????????????????????????
Note- Saurabh why you are on silent mode?????????????? I waiting for your reply.
Thanks,
Avnish Kumar

On Wed, Dec 5, 2018 at 1:04 PM Avnish Kumar wrote:

REMINDER-27
Saurabh awaiting for reply...

On Wed, Dec 5, 2018 at 12:58 PM Avnish Kumar wrote:

REMINDER-26

On Wed, Dec 5, 2018 at 12:55 PM Avnish Kumar wrote:

REMINDER-25
You have any query, please visit nearest IIFL branch-- Samdeep Kind for your information already I have visit your branch regard this problem that time also you all were not able to given the answer of my question, Then how can you give now ?????????? . If you all able to give the answers of the question, why are you not giving the reply by email. Are You all feeling shame like girl to reply via email.
.
Sandeep, I asked the board lend line number of your coporate office in previous email but you gave me the number of customer care except board line . This thing shows that how clever you are to make a fool to customer and tell a lie.

You all do not feel shame that a customer is asking some thing and you all are not giving the reply from six month.

IIFL company is not giving the salary to yo for doing the work or customer is not paying the interest against your loan.

Note - Saurabh Kumar you are a Boss of sandeep Joshi why you are also on silent mode . Can You give the justification, why sandeep josi told me lie easly. Do you also feel shame to reply via email. Are you not getting the salary from IIFL for doing the work.
Saurabh, take care of of IIFL company name dont work like a uneducated person.
Thanks,
Avnish

On Wed, Dec 5, 2018 at 12:35 PM Avnish Kumar wrote:

REMINDER-24
You have any query, please visit nearest IIFL branch-- Samdeep Kind for your information already I have visit your branch regard this problem that time also you all were not able to given the answer of my question, Then how can you give now ?????????? . If you all able to give the answers of the question, why are you not giving the reply by email. Are You all feeling shame like girl to reply via email.
.
Sandeep, I asked the board lend line number of your coporate office in previous email but you gave me the number of customer care except board line . This thing shows that how clever you are to make a fool to customer and tell a lie.

You all do not feel shame that a customer is asking some thing and you all are not giving the reply from six month.

IIFL company is not giving the salary to yo for doing the work or customer is not paying the interest against your loan.

Note - Raju Tiwari you are a branch Manager why you are on silent mode . You have not given the justification, why your team tell a lie easly.

Thanks,
Avnish

On Wed, Dec 5, 2018 at 11:40 AM Sandeep Joshi wrote:

Dear Mr Avnish,

Greeting for the day!!!

You have any query, please visit nearest IIFL branch.

Best Regards,
Sandeep Joshi

Front End Operation|HFC|MUMBAI
www.iiflhomeloans.com

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On Wed, Dec 5, 2018 at 11:28 AM Avnish Kumar wrote:

REMINDER-22

On Wed, Dec 5, 2018 at 11:04 AM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 10:35 AM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 10:17 AM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 9:56 AM Avnish Kumar wrote:

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On Wed, Dec 5, 2018 at 9:31 AM Avnish Kumar wrote:

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On Tue, Dec 4, 2018 at 5:58 PM Avnish Kumar wrote:

REMINDER-16
Reply of my question...please

On Tue, Dec 4, 2018 at 5:54 PM Avnish Kumar wrote:

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On Tue, Dec 4, 2018 at 5:26 PM Avnish Kumar wrote:

REMINDER-14

On Tue, Dec 4, 2018 at 5:05 PM Avnish Kumar wrote:

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On Tue, Dec 4, 2018 at 4:46 PM Avnish Kumar wrote:

Reminder-12

Reply Quekly,

On Tue, Dec 4, 2018 at 4:24 PM Avnish Kumar wrote:

Sandeep,

Why are you telling me story like a children ...????

With reference to your email, we would like to inform you that we are analyzing your case basis the eligibility criteria under PMAY CLS Scheme guidelines.-----Now you are saying that you will start now for analyze the case for eligibility criteria, Before today was you was sleeping in the branch. Tell me what did you do with the my documents in six month.?????????? It Means you will start your work after six months. Is there any policy in IIFL that you will start the work 6 month late????????????

Therefore, we request you to kindly allow us 120 working days time. ------ I have given you already 6 month Do you think that was a short period ...????????

We shall let you know in-case any document/clarity is required in the meanwhile. You may also contact your relationship Manager by January 31, 2019 to know the updated status.---- Who is my R.M. & what is his name and mobile number and where he is sitting...????????

We value your patronage and trust this resolves all your queries to your satisfaction.---- Do you know how to maintain the trust.????? Whenever i tried to ask about subsidy all members told me lie no one told me what is realty?

If you check the the status in system time to time then i do not face this problem except telling a lie. now reply of my questions-

1) what was the query in my documents which you found ??????

2) When did you found the query????????

3) If your backend team raised any query why did you not inform me ???????

4) Any Documents was required?????

5) Why IIFL team did not inform me about this?

6) Why you all failed to resolve the query when there is no single docs required from my sides????

Sandeep and all IIFL team why you dont have answers of my questions ???

I want only answers of my question as soon as possible. I don want to listion any story.

Thanks

Avnish Kumar

On Tue, Dec 4, 2018 at 2:54 PM Sandeep Joshi wrote:

Dear Sir,

Greeting for the day!!!

With reference to your email, we would like to inform you that we are analyzing your case basis the eligibility criteria under PMAY CLS Scheme guidelines.

Therefore, we request you to kindly allow us 120 working days time.

We shall let you know in-case any document/clarity is required in the meanwhile. You may also contact your relationship Manager by January 31, 2019 to know the updated status.

We value your patronage and trust this resolves all your queries to your satisfaction.

Best Regards,
Sandeep Joshi

Front End Operation|HFC|MUMBAI
www.iiflhomeloans.com

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On Tue, Dec 4, 2018 at 2:30 PM Avnish Kumar wrote:

Reminder-11

On Tue, Dec 4, 2018 at 1:11 PM Avnish Kumar wrote:

Reminder-10

On Tue, Dec 4, 2018 at 11:40 AM Avnish Kumar wrote:

Reminder-9

On Tue, Dec 4, 2018 at 9:57 AM Avnish Kumar wrote:

Reminder-8

On Mon, Dec 3, 2018 at 3:58 PM Avnish Kumar wrote:

Reminder-7

Dear Sandeep,

Do not try to change the subject line I want the reply as per first email . Are you not able to understand you responsibilities and not able to complete your work on time...??????????????????, always try to tell a lie to customer.

You have already told me lie that your case is pending due to government process ( I have audio clip of that conversation), but the truth is that the matter is pending at your end. Now just tell me how can i believe in you, Why are saying sorry or apologies after telling a lie. i want the reply of my points which i have asked in earlier ( First Email) email.

Note - Raju Tiwari can you give me any justification on this, why did he told me lie..???????????????

Sandeep this is not reply of my email, Read the first email with concentration. I want the reply on the points which i have mention in the first mail. So give the reply ASAP.

Note - Do not try to tell a lie again...

Regards,
Avnish

On Mon, Dec 3, 2018 at 2:41 PM Sandeep Joshi wrote:

Dear Sir,

Greeting for the day!!!
Apologies for delay revert, Now your case is clear from Audit.
Once we will received any updates from our Team about your CLSS ( PMAY ) then we will keep you posted.

Best Regards,
Sandeep Joshi

Front End Operation|HFC|MUMBAI

www.iiflhomeloans.com

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On Mon, Dec 3, 2018 at 10:58 AM Raju Tiwari wrote:

Dear Sandeep,

Please check and close on priority.

Customer is continually sending complain mail to us.

Raju TiwariLocation HeadMob - [protected]India Infoline Housing Finance Limited.Shop No.6, 7, 8, 1st floor, above Janta Sweet & Dryfruits, Near Big Bazar, Ostwal Empire, Boisar - 40151
www.iifl.com

On Mon, Dec 3, 2018 at 10:47 AM Avnish Kumar wrote:

Reminder-1

On Sun, Dec 2, 2018 at 2:09 PM Avnish Kumar wrote:

Dear Siddesh,

Please do not give me suggestion on my points, Already more executive have given me suggestion like you and finally they say sorry and we are helpless to help.No one is giving the answer of my question, Still i am waiting for the reply. If IIFL team will not reply me by tomorrow then i will think for legal action because IIFL team already harrassing me since last six months.

The matter is already late by 6-7 month due to your mistake even you are saying to coordinate from your loan department and customer care except the reply of my questions. It seems no one are understanding responsibility.

Thanks
Avnish Kumar

On Sat, Dec 1, 2018 at 3:37 PM IIFL wrote:

Dear Customer,

This is with reference to your below email.

We understand that, you are already coordinating with the concerned department. Further, you can directly contact our Loan department on [protected]/[protected].

For speedy resolution, post your queries through Trading Platform By clicking on "Customer Service" tab or contact our Customer Service on 022 â€“ 40071000.

Warm Regards,
Siddhesh
Customer Service Executive
IIFL

Use our Call and Trade facility, call us at [protected] to have easy access, faster execution and seamless experience*

Note: Now, follow us on Facebook at facebook.com/IIFLMarkets/ or tweet to us at twitter.com/IIFLMarkets for speedy resolution.

Please click here to share your feedback about this interaction.

*Terms and Conditions apply
IIFLFrom: [protected]@gmail.com
To: [protected]@iihfl.com, [protected]@indiainfoline.com
CC: [protected]@iifl.com, raju.[protected]@iifl.com, [protected]@iifl.com, advocate.[protected]@gmail.com
Subject: Re: Failure of IIFL Team only for apply for subsidy

Reminder-1
On Wed, 28 Nov 2018, 19:54 Avnish Kumar Dear Sir/Madam,

My Loan A/c No - IL10011753

I have coordinated many time in customer care and branch also regard above subject, no one is giving proper reply regarding this.

They always try to tell a lie .

1) Mr. Sanjay Dwedi
I coordinate with this guy many time, he told me that, The financial condition is not goog of N.H.B bank, so subsidy payment is delay. He never checked in system that what is the status and why it is delay, after 4-5 months i called in costumer care than i knew that IIFL team have not applied still for subsidy.
2) Sandeep Joshi - He is very great employee of IIFL he told me today that subsidy payment is delay due to government process. I have a audio recording of Mr. Sandeep Joshi conversation.

3) Miss Sunita ( Customer care executive) - I called in customer care on 26-11-18 at 10 am., she commit me that you will get a reply via email within 3 days with reason that why it is pending, but i have not received any email and information from the IIFL Team.

Please give me the reply of following points-

1) How much time it take to apply for the same ????
2) Why IIFL Team is failed to only apply for subsidy ???
3) If due to any reason the Government make any changes in this subsidy plan and suppose i do not get subsidy amount due to delayed in apply for subsidy, then who will be responsible for that...?????
4) Why will i extra pay because of your great team ???????
5) Why this process took 6-7 months..??????

I request you to, please provide me correct information about the above points.

Thanks and Regards,

Avnish Kumar

Note: We have changed our email domain from indiainfoline.com to iifl.com. We request you to send mails to @iifl.com domain only. We shall decommission @indiainfoline.com domain soon.

Confidentiality & Disclaimer:
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be assured to be secured or error-free as information could be intercepted, corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The sender, which includes India Infoline Limited and its group companies, will not be liable for any errors or ommissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments.

Note: We have changed our email domain from indiainfoline.com to iifl.com. We request you to send mails to @iifl.com domain only. We shall decommission @indiainfoline.com domain soon.

Confidentiality & Disclaimer:
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be assured to be secured or error-free as information could be intercepted, corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The sender, which includes India Infoline Limited and its group companies, will not be liable for any errors or ommissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments.

Note: We have changed our email domain from indiainfoline.com to iifl.com. We request you to send mails to @iifl.com domain only. We shall decommission @indiainfoline.com domain soon.

Confidentiality & Disclaimer:
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be assured to be secured or error-free as information could be intercepted, corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The sender, which includes India Infoline Limited and its group companies, will not be liable for any errors or ommissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purpos
Updated by [protected]@Kumar, Jan 20, 2019
IL10011753
Mob-[protected]
iI dont have any call from IIIFFFLLLL
SAB CHOR LOG HAI IIIIFFFFLLLL MAI
Updated by [protected]@Kumar, Jan 20, 2019
IL10011753
Mob-[protected]
iI dont have any call from IIIFFFLLLL
SAB CHOR LOG HAI IIIIFFFFLLLL MAI
Updated by [protected]@Kumar, Jan 21, 2019
IL10011753
Mob-[protected]
iI dont have any call from IIIFFFLLLL

Very Very Bad Company
No one know how to work ..?

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Website: www.iihfl.com

I took a home loan from iihfl about 2 years back and also applied for pmay which i have not got any update till date. Suddenly i get a message stating my document is not complete. Can you answer the below questions then?
1. How you can proceed a loan without complete documents?
2. Your executives did not know the process?
3. I gave all the docent and effidevit as well for which your executive took extra cash from me without any receipt. Where are those documents then?
4. Why you came back after almost 2 years if the documents are not complete (Though it was all submitted not once but probably 3 times)
5. Your branch or executive is misplacing the documents and why customer should run around. Why can't i expect your people to reach out to me and collect another copy? I definitely can expect that after all i took quite a home loan from iihfl.
#
Now next is...
1. How can you increase the interest rate by 1% within 6 months gap when there is no increase or change in repo rates by rbi?
2. Why you yourself decide to change the rate toying with tenure and emi amount?
#
There is no grievance cell of this company. It is all same contact number and email which they do not even reply in at least 3 months.

Feb 23, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We sincerely regret if any inconvenience caused to you, we request you to share your account Details and preferred time to talk(if any) in private message so that our officials will get back to you.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

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Rajasekar068

from Tirunelveli, Tamil Nadu

Jan 21, 2019

My loan acc number SL1071502, I requested to close my loan account ..paid full amount with prepaycharges..and I requested them to send noc...but they are not closing my account and not sending noc to me.Till now they didn't send noc.they said to wait for 3 to 5 days ..I waited almost 10days.l sending so many mails and they are giving so may ref no

Imadia Tube

from Mumbai, Maharashtra

Jan 30, 2019

Dear iifl

On 16.jan.2019 Ritesh patil catch my vehicle in thane mumbai vehicle yard without any reason I have paid my All due amount of vehiles loan

If you contact me I will give all proove
Any officer PlZ
[protected]

Imadia Tube's reply, Jan 21, 2019

It's my proove

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The complaint to this context is bit late as i had opened a demat account with iifl few years back. The executive who visited my place asked to sign each and every page of the application form. As instructed i did signed all pages and deposited an amount of rs.11000 as a initial opening amount. Later on after account opening i found an amount of rs 5000 has been deducted in the name of value added service. I had approached several times since then as it has been charged without my consent and i never required the service. When i asked the executive regarding the matter he said his manager has forcedly asked him to put a tick mark on the value added service field on the application as all the pages were already signed by me. This is a very frustrating and harassing issue when it comes to trust before getting involved with any new company. My iifl id is onamtrps and email : [protected]@yahoo.co.in.

Feb 25, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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Jan 18, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Trinashish Mitra,

We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

Further for any query or concern you can call us on [protected] or mark a mail on [protected]@IIFL.com.

Team IIFL.

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Jan 22, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We have replied your query via E-Mail dated 22nd Jan'19. We request you to check the same and in case of any issues do write back to us.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

Jan 23, 2019

Updated by trish_ I have just got a reply which states that the issue has been closed from IIFL as I gave the consent for applying the service which had cost me 6000 rupees. This is very rude from the team and a poor resolution to my complaint.
I have also shared one of the emails which I sent previously to the Team regarding the issue but it has been overlooked and the query has been closed. It is very disheartening when it comes to trust as a brand in the market.

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Address: Bangalore, Karnataka, 560067

Dear LIFE concern, my loan act no. IL10022354, Ashes kumar Ghosh, during signing the form Mr. Ramanjulu -sales manager-Marathalli, cheated and now he is not picking my call, Customer service also not doing. Please remove my insurance amount from loan accounts. 2problem. I have done 3part payment 10000/-_ 2times, 25000/- dated(17.12.18, 24.12.18, 29.12.2018). But if I called them to update and send me statement in loan, they are just hopless, will take 3days time but will not do

Feb 24, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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Jan 17, 2019

India Infoline Finance [IIFL] Customer Care's response Dear ASHESKUMAR GHOSH,

We have raised this issue with our senior officials and you will receives feedback shortly. Kindly allot some time to revert.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

Team IIFL.

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Jan 18, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Asheskumar Ghosh,

We hope that you have received a call from our senior officials & the same has been addressed in detailed about your concerns.

Further you can call us on [protected] / [protected] or mark a mail on [protected]@IIFL.com for your concerns.

Team IIFL.

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Address: Nagpur, Maharashtra, 440008

Dear sir,

This is in context of my privacy and data being shared with 3rd party.
I have recently installed iifl market app and immediately after 10 mins i get a call from someone saying you have downloaded iifl market app, are you interested in opening demat account / do you want to trade?
Is my data and mobile rumber being shared by iifl?
I'm submitting this complain before i send a formal complaint addressed to the designated members of the company.

Feb 21, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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Jan 17, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Mr. Rohit Jain,

You can be rest assured about the data security of the client as we are really concerned about the data security of our clients.

Further for any query / clarification DM your Contact Details to us. Our official will get back to you.

Team IIFL.

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Address: Thane, Maharashtra, 401501

Iifl sales person promised me that you will get subsidy within three months at the time of giving the loan. But i soaked when i knew they are fail only for apply in six months. They always told me lie that nhb financial condition is not good, but no anyone checked in the system that what is the problem.

They are working like uneducated employees. Every one are working on computer but they don have any system to do work,

Iifl employees maked a sily mistake in my file and they took 8 months for resolves the query. It seems they are working as iifl not paying the salary to his employees.

I want that the companies md should know what is going on his company, i send a legel notice before one month but not receive any reply in one month. I dont know who are looking after this. All are shameless persons are working in iifl

Feb 18, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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Jan 15, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We are known for our exceptional attention in detail to all our clients. Your relationship means a lot to us. Requesting you to share your Loan A/C no. or contacts no. so that we can raise your concerns to our senior officials to assist you immediately.

Further, you can call us on Customer Service No. [protected] / [protected] or mark us a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

Jan 15, 2019

Updated by Avnish@Kumar LOAN A/C NO- IL10011753
MOB-[protected]
Why your team is smart to tell a lie to customer regards CLLS???

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Jan 16, 2019

Updated by Avnish@Kumar IL10011753
Mob-[protected]

Chor company, fraud company, team o[censored]neducated employees
no one want to give the answers.

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Address: New Delhi, Delhi, 110059

Dear team
I am very disappointed with your services
Please help me. Other wise i will close my loan.
This the last time apporeche iifl
If not resolved my problem. Than i will take a action with him
Umble request pls call me or resolved asp

I need sudile. Interest certificate. Documents for loan transfer.
Thanks
Amod sinha
[protected]

Feb 15, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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Jan 15, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Amod Sinha,

We hope that you have received a call from our senior officials & the same has been addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

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Address: Parbhani, Maharashtra, 431506

Let me verify that this should be done on my credit card even if i have not taken a loan. This humble request should be verified by nitin baliram rathod contact no.[protected] my name is dssp 8046 f. This humble request should be verified in my name. I do not know how to do it   replace all

Jan 11, 2019

Complaint marked as Resolved

kkk

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 401501

This is a bad company. Very bad and cheapest service. All iifl team are fail to resolve a silly mistake which made his employee and team. They are fail to resolve the query around 11 months. Its make me laugh and some time more anger. It seems aal all uneducated emplyess are working in iifl, no quality work. All expert to make a fool to customers

Feb 18, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Jan 11, 2019

Updated by Avnish@Kumar My loan a/c no is IL10011753
after 72 reminders no one is giving the reply regards subsidy, why it is too delay only for apply in NHB

Jan 11, 2019

Updated by Avnish@Kumar every one want to escape from his duty and responsibility, I have written many email to many seniors person but they are also always on silent mode as-Sandeep Joshi <sandeep.[protected]@iifl.com>,
Raju Tiwari <raju.[protected]@iifl.com>,
saurabh Kumar <saurabh.[protected]@iifl.com>,
Akshay Sarmalkar <akshay.[protected]@iifl.com>,
Vinay Chaurasiya <vinay.[protected]@iifl.com>,
Bhushan Kane <bhushan.[protected]@iifl.com>,
Shashank Talekar <shashank.[protected]@iifl.com>,
Mohammed Salim Badad <salim.[protected]@iifl.com>,
rakhi.[protected]@iifl.com,
ajay.[protected]@iifl.com,
[protected]@iifl.com, all are fail to give the reply

Verified Support

Jan 14, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

Jan 14, 2019

Updated by Avnish@Kumar Dear IIFL Team,

Kind for your information, You are telling me this story from 6 months . there is no any new twist in this story. So please except telling the story you and IIFL team need to do work in proper way . I want to know If IIFL persons are doing the the mistake again and again then what is the company policy . I am not happy from your reply . You should raise the issue with your MD & Directors.
and change the working style. and i have send around 100 emails to [protected]@iifl, but no reply. it shows your cheapest and poor and bad service.

Jan 14, 2019

Updated by Avnish@Kumar I think i have made a mistake after choosing IIFFLL

Jan 14, 2019

Updated by Avnish@Kumar I have called to customer care also they have only two words Extremely Sorry or sorry . This the weapon of customer care team. They are also handicap.

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Jan 15, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Avnish,

We hope that you have received a call from our senior officials & the same has been addressed in detailed about your concerns also we have replied your query via your registered E-Mail ID on 15/01/2019. We request you to check the same and in case of any issues do write back to us.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

Jan 15, 2019

Updated by Avnish@Kumar IL10011753
Mob-[protected]

Why are you telling me story again and again ??????
What is the solution ??????????
You also not capable to what is the solution . You all are smart to tell a story. Noted - i have asked two question except telling the answers you are telling the story.
All are Nonsense and made man working in IIIFFFLLL

You are not capable what is the duration to apply for PMAY.
When a single document is not required from customer for CLLS then why it is delay 9 months only for apply.
I think you are educated and can read english well, so please give the reply properly . dont tell the story

Jan 15, 2019

Updated by Avnish@Kumar IL10011753
Mob-[protected]
iI dont have any call from IIIFFFLLLL

Jan 16, 2019

Updated by Avnish@Kumar Avnish Kumar <[protected]@gmail.com> Wed, Jan 16, 2019 at 10:50 AM
To: Sandeep Joshi <sandeep.[protected]@iifl.com>, Raju Tiwari <raju.[protected]@iifl.com>, saurabh Kumar <saurabh.[protected]@iifl.com>, Akshay Sarmalkar <akshay.[protected]@iifl.com>, Vinay Chaurasiya <vinay.[protected]@iifl.com>, Bhushan Kane <bhushan.[protected]@iifl.com>, Shashank Talekar <shashank.[protected]@iifl.com>, Mohammed Salim Badad <salim.[protected]@iifl.com>, rakhi.[protected]@iifl.com, ajay.[protected]@iifl.com, [protected]@iifl.com, [protected]@iihfl.com
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????
open your eyes . Why are u sleeping..????????????????????????

On Wed, Jan 16, 2019 at 10:47 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -69
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????
open your eyes . Why are u sleeping..????????????????????????

On Tue, Jan 15, 2019 at 9:51 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -68
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????

On Mon, Jan 14, 2019 at 9:42 AM Avnish Kumar <[protected]@gmail.com> wrote:

To, [protected]@iifl.com

REMINDER -67
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????

On Sat, Jan 12, 2019 at 9:43 AM Avnish Kumar <[protected]@gmail.com> wrote:

To, [protected]@iifl.com

REMINDER -66
Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.
Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silent mode...??????????????????????

On Fri, Jan 11, 2019 at 5:06 PM Avnish Kumar <[protected]@gmail.com> wrote:

Note- Rakhi & Ajay Please look in to the matter
May i know why you both on silen mode??????????????????????

On Fri, Jan 11, 2019 at 4:45 PM Avnish Kumar <[protected]@gmail.com> wrote:

To, [protected]@iifl.com

Dear Sir/Madam,

Really i am very bore from your cheapest & poor service each and every person want to escape from his duty & responsibility. Although as per request & suggestion of Raju Tiwari i am writing to you.
IIFl have not provided any documents and not mention in the sanction letter that you are providing the loan under PMAY scheme.

So i want a letter from your side that you have sanctioned the loan under PMAY scheme.

Note- Rakhi & Ajay Please look in to the matter

Thanks

On Fri, Jan 11, 2019 at 12:25 PM Avnish Kumar <[protected]@gmail.com> wrote:

Dear Raju Tiwari & Sanjay Dwedi,

Think once again for providing the document as i required, Otherwise i will be going to for FIR, against IIFL and you both wiil be main accused person.

Note- Rakhi & Ajay Please look in to the matter

Thanks & Regards,
Avnish Kumar

On Thu, Jan 10, 2019 at 3:02 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -65

On Thu, Jan 10, 2019 at 1:39 PM Avnish Kumar <[protected]@gmail.com> wrote:

Dear Raju Tiwari & Sanjay Dwedi,

As per our telephonic conversation you have denied that you can not provide any documents that you have sanction the loan to me under PMAY scheme, But at time when i discussing with you taking the loan, after inquiry you told me that we will give loan under this scheme because you are eligible for the same. Then what is the problem ? Why you cant provide the same in written?

I want you to intimate if you will not provide me the document as i required by tomorrow or ASAP . I consider this as a fraud and i will take proper action again this.

Note- Rakhi & Ajay Please look in to the matter

Thanks
Avnish Kumar

On Thu, Jan 10, 2019 at 1:07 PM Avnish Kumar <[protected]@gmail.com> wrote:

Dear Raju, Sandeep Joshi, Sanjay Dwedi,

At the time of taking loan from IIFL you all told me that there is a scheme of PMAY and you can take this benefit of this scheme if you go with IIFL,

But There is no single documents you provided me in written that you are sectioning this loan under PMAY scheme.
I request you to kindly provide me the documents on urgent basis as you told me verbally about PMAY.

Note - Rakhi & Ajay please look in to the matter

On Thu, Jan 10, 2019 at 12:57 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -64
Dear Rakhi & Ajay,

Being a seniors person, At least you should awake and aware about your bad and cheap service. How can your team easily speak tell a lie and did not give the proper status regards PMAY
I hope you will give the reply and solution of my problem if you understand your job resposibility.

I have sent lot of emails & reminders but no one have given the proper answers.
Why IIFL hired you if you are not giving the solution to customer.

Can you share the email address and contact numbers of your M.D. & Directors ?
I want to tell them also what type of quality service IIFL are providing to the customers.

Regards,

Avnish Kumar

On Thu, Jan 10, 2019 at 12:12 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -63
Dear Rakhi & Ajay,

Being a seniors person, At least you should awake and aware about your bad and cheap service. How can your team easily speak tell a lie and did not give the proper status regards PMAY
I hope you will give the reply and solution of my problem if you understand your job resposibility.

I have sent lot of emails & reminders but no one have given the proper answers.
Why IIFL hired you if you are not giving the solution to customer.

Can you share the email address and contact numbers of your M.D. & Directors ?
I want to tell them also what type of quality service IIFL are providing to the customers.

Regards,

Avnish Kumar

On Wed, Jan 9, 2019 at 4:48 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -62

Dear Rakhi & Ajay,

?????????????????????????????

On Wed, Jan 9, 2019 at 2:54 PM Avnish Kumar <[protected]@gmail.com> wrote:

Dear Rakhi & Ajay,

?????????????????????????????

On Wed, Jan 9, 2019 at 2:13 PM Avnish Kumar <[protected]@gmail.com> wrote:

Dear Rakhi & Ajay,

Awaiting for your reply,
I think you are also from the same... category. Irresponsible IIFL Team

On Wed, Jan 9, 2019 at 12:12 PM Avnish Kumar <[protected]@gmail.com> wrote:

Dear Rakhi Madam & Ajay Sir,

I did not know about your bed and cheap service, after a lot of reminder no one are giving the proper answer.
Pleas read the trail email and reply me if you are capable to give the reply.
all are not doing the working properly in the boisar branch.

Thanks

On Wed, Jan 9, 2019 at 11:43 AM Avnish Kumar <[protected]@gmail.com> wrote:

Dear Rakhi Madam & Ajay Sir,

I did not know about your bed and cheap service, after a lot of reminder no one are giving the proper answer.
Pleas read the trail email and reply me if you are capable to give the reply.
all are not doing the working properly in the boisar branch.

On Sat, Jan 5, 2019 at 6:16 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -61
Dear Saurabh & Sandeep,
after a lot of reminder you are not giving any response regarding subsidy, Now i want to intimate you that i will stop the loan installment since jan-19, due to your irresponsible behaviour . The operation team will be responsible for this action. If you have been given any positively reply then no need to stop the EMI .
Thanks

On Thu, Jan 3, 2019 at 5:09 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -60
Why IIFL team are sleeping? are you not able to give the answers of my questions?

On Mon, Dec 17, 2018 at 10:06 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER -59

On Tue, Dec 11, 2018 at 3:18 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-58
Dear Raju Sir & Sandeep,
I required the scan copy of CLS affidavit on urgent basis.
Kindly send the same as soon as possible.
Thanks & Regards,
Avnish Kumar

On Sat, Dec 8, 2018 at 10:27 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-57
Dear Raju Sir & Sandeep,
I required the scan copy of CLS affidavit on urgent basis.
Kindly send the same as soon as possible.
Thanks & Regards,
Avnish Kumar

On Sat, Dec 8, 2018 at 9:40 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-56

On Fri, Dec 7, 2018 at 11:37 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-55

On Fri, Dec 7, 2018 at 11:21 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-54

On Fri, Dec 7, 2018 at 10:49 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-53

On Fri, Dec 7, 2018 at 10:30 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-52

On Thu, Dec 6, 2018 at 3:51 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-51

On Thu, Dec 6, 2018 at 3:40 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-50

On Thu, Dec 6, 2018 at 2:42 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-49

On Thu, Dec 6, 2018 at 2:22 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-48

On Thu, Dec 6, 2018 at 1:02 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-47

On Thu, Dec 6, 2018 at 12:44 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-46

On Thu, Dec 6, 2018 at 12:08 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-45
Why are you not giving the answers??

On Thu, Dec 6, 2018 at 10:40 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-44

On Thu, Dec 6, 2018 at 10:20 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-43

On Thu, Dec 6, 2018 at 10:01 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-42

On Thu, Dec 6, 2018 at 9:46 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-41

On Wed, Dec 5, 2018 at 6:09 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-40

On Wed, Dec 5, 2018 at 5:16 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-39

On Wed, Dec 5, 2018 at 4:58 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-38

On Wed, Dec 5, 2018 at 4:48 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-37

On Wed, Dec 5, 2018 at 4:29 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-36

On Wed, Dec 5, 2018 at 4:23 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-35

On Wed, Dec 5, 2018 at 4:12 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-34

On Wed, Dec 5, 2018 at 3:59 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-33

On Wed, Dec 5, 2018 at 3:52 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-32

On Wed, Dec 5, 2018 at 3:20 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-31
Sandeep, tell me the name of R.M. and mobile number and where is he sitting?

On Wed, Dec 5, 2018 at 3:01 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-30

On Wed, Dec 5, 2018 at 2:49 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-29
Why are you all unable to reply????????????????????????????
????????????????????????????????
Note- Saurabh why you are on silent mode?????????????? I waiting for your reply.
Thanks,
Avnish Kumar

On Wed, Dec 5, 2018 at 2:25 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-28
Why are you all unable to reply????????????????????????????
????????????????????????????????
Note- Saurabh why you are on silent mode?????????????? I waiting for your reply.
Thanks,
Avnish Kumar

On Wed, Dec 5, 2018 at 1:39 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-28
Why are you all unable to reply????????????????????????????
????????????????????????????????
Note- Saurabh why you are on silent mode?????????????? I waiting for your reply.
Thanks,
Avnish Kumar

On Wed, Dec 5, 2018 at 1:04 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-27
Saurabh awaiting for reply...

On Wed, Dec 5, 2018 at 12:58 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-26

On Wed, Dec 5, 2018 at 12:55 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-25
You have any query, please visit nearest IIFL branch-- Samdeep Kind for your information already I have visit your branch regard this problem that time also you all were not able to given the answer of my question, Then how can you give now ?????????? . If you all able to give the answers of the question, why are you not giving the reply by email. Are You all feeling shame like girl to reply via email.
.
Sandeep, I asked the board lend line number of your coporate office in previous email but you gave me the number of customer care except board line . This thing shows that how clever you are to make a fool to customer and tell a lie.

You all do not feel shame that a customer is asking some thing and you all are not giving the reply from six month.

IIFL company is not giving the salary to yo for doing the work or customer is not paying the interest against your loan.

Note - Saurabh Kumar you are a Boss of sandeep Joshi why you are also on silent mode . Can You give the justification, why sandeep josi told me lie easly. Do you also feel shame to reply via email. Are you not getting the salary from IIFL for doing the work.
Saurabh, take care of of IIFL company name dont work like a uneducated person.
Thanks,
Avnish

On Wed, Dec 5, 2018 at 12:35 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-24
You have any query, please visit nearest IIFL branch-- Samdeep Kind for your information already I have visit your branch regard this problem that time also you all were not able to given the answer of my question, Then how can you give now ?????????? . If you all able to give the answers of the question, why are you not giving the reply by email. Are You all feeling shame like girl to reply via email.
.
Sandeep, I asked the board lend line number of your coporate office in previous email but you gave me the number of customer care except board line . This thing shows that how clever you are to make a fool to customer and tell a lie.

You all do not feel shame that a customer is asking some thing and you all are not giving the reply from six month.

IIFL company is not giving the salary to yo for doing the work or customer is not paying the interest against your loan.

Note - Raju Tiwari you are a branch Manager why you are on silent mode . You have not given the justification, why your team tell a lie easly.

Thanks,
Avnish

On Wed, Dec 5, 2018 at 11:40 AM Sandeep Joshi <sandeep.[protected]@iifl.com> wrote:

Dear Mr Avnish,

Greeting for the day!!!

You have any query, please visit nearest IIFL branch.

Best Regards,
Sandeep Joshi

Front End Operation|HFC|MUMBAI
www.iiflhomeloans.com

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On Wed, Dec 5, 2018 at 11:28 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-22

On Wed, Dec 5, 2018 at 11:04 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-21

On Wed, Dec 5, 2018 at 10:35 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-20

On Wed, Dec 5, 2018 at 10:17 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-19

On Wed, Dec 5, 2018 at 9:56 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-18

On Wed, Dec 5, 2018 at 9:31 AM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-17

On Tue, Dec 4, 2018 at 5:58 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-16
Reply of my question...please

On Tue, Dec 4, 2018 at 5:54 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-15

On Tue, Dec 4, 2018 at 5:26 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-14

On Tue, Dec 4, 2018 at 5:05 PM Avnish Kumar <[protected]@gmail.com> wrote:

REMINDER-13

On Tue, Dec 4, 2018 at 4:46 PM Avnish Kumar <[protected]@gmail.com> wrote:

Reminder-12

Reply Quekly,

On Tue, Dec 4, 2018 at 4:24 PM Avnish Kumar <[protected]@gmail.com> wrote:

Sandeep,

Why are you telling me story like a children ...????

With reference to your email, we would like to inform you that we are analyzing your case basis the eligibility criteria under PMAY CLS Scheme guidelines.-----Now you are saying that you will start now for analyze the case for eligibility criteria, Before today was you was sleeping in the branch. Tell me what did you do with the my documents in six month.?????????? It Means you will start your work after six months. Is there any policy in IIFL that you will start the work 6 month late????????????

Therefore, we request you to kindly allow us 120 working days time. ------ I have given you already 6 month Do you think that was a short period ...????????

We shall let you know in-case any document/clarity is required in the meanwhile. You may also contact your relationship Manager by January 31, 2019 to know the updated status.---- Who is my R.M. & what is his name and mobile number and where he is sitting...????????

We value your patronage and trust this resolves all your queries to your satisfaction.---- Do you know how to maintain the trust.????? Whenever i tried to ask about subsidy all members told me lie no one told me what is realty?

If you check the the status in system time to time then i do not face this problem except telling a lie. now reply of my questions-

1) what was the query in my documents which you found ??????

2) When did you found the query????????

3) If your backend team raised any query why did you not inform me ???????

4) Any Documents was required?????

5) Why IIFL team did not inform me about this?

6) Why you all failed to resolve the query when there is no single docs required from my sides????

Sandeep and all IIFL team why you dont have answers of my questions ???

I want only answers of my question as soon as possible. I don want to listion any story.

Thanks

Avnish Kumar

On Tue, Dec 4, 2018 at 2:54 PM Sandeep Joshi <sandeep.[protected]@iifl.com> wrote:

Dear Sir,

Greeting for the day!!!

With reference to your email, we would like to inform you that we are analyzing your case basis the eligibility criteria under PMAY CLS Scheme guidelines.

Therefore, we request you to kindly allow us 120 working days time.

We shall let you know in-case any document/clarity is required in the meanwhile. You may also contact your relationship Manager by January 31, 2019 to know the updated status.

We value your patronage and trust this resolves all your queries to your satisfaction.

Best Regards,
Sandeep Joshi

Front End Operation|HFC|MUMBAI
www.iiflhomeloans.com

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On Tue, Dec 4, 2018 at 2:30 PM Avnish Kumar <[protected]@gmail.com> wrote:

Reminder-11

On Tue, Dec 4, 2018 at 1:11 PM Avnish Kumar <[protected]@gmail.com> wrote:

Reminder-10

On Tue, Dec 4, 2018 at 11:40 AM Avnish Kumar <[protected]@gmail.com> wrote:

Reminder-9

On Tue, Dec 4, 2018 at 9:57 AM Avnish Kumar <[protected]@gmail.com> wrote:

Reminder-8

On Mon, Dec 3, 2018 at 3:58 PM Avnish Kumar <[protected]@gmail.com> wrote:

Reminder-7

Dear Sandeep,

Do not try to change the subject line I want the reply as per first email . Are you not able to understand you responsibilities and not able to complete your work on time...??????????????????, always try to tell a lie to customer.

You have already told me lie that your case is pending due to government process ( I have audio clip of that conversation), but the truth is that the matter is pending at your end. Now just tell me how can i believe in you, Why are saying sorry or apologies after telling a lie. i want the reply of my points which i have asked in earlier ( First Email) email.

Note - Raju Tiwari can you give me any justification on this, why did he told me lie..???????????????

Sandeep this is not reply of my email, Read the first email with concentration. I want the reply on the points which i have mention in the first mail. So give the reply ASAP.

Note - Do not try to tell a lie again...

Regards,
Avnish

On Mon, Dec 3, 2018 at 2:41 PM Sandeep Joshi <sandeep.[protected]@iifl.com> wrote:

Dear Sir,

Greeting for the day!!!
Apologies for delay revert, Now your case is clear from Audit.
Once we will received any updates from our Team about your CLSS ( PMAY ) then we will keep you posted.

Best Regards,
Sandeep Joshi

Front End Operation|HFC|MUMBAI

www.iiflhomeloans.com

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On Mon, Dec 3, 2018 at 10:58 AM Raju Tiwari <raju.[protected]@iifl.com> wrote:

Dear Sandeep,

Please check and close on priority.

Customer is continually sending complain mail to us.

Raju TiwariLocation HeadMob - [protected]India Infoline Housing Finance Limited.Shop No.6, 7, 8, 1st floor, above Janta Sweet & Dryfruits, Near Big Bazar, Ostwal Empire, Boisar - 40151
www.iifl.com

On Mon, Dec 3, 2018 at 10:47 AM Avnish Kumar <[protected]@gmail.com> wrote:

Reminder-1

On Sun, Dec 2, 2018 at 2:09 PM Avnish Kumar <[protected]@gmail.com> wrote:

Dear Siddesh,

Please do not give me suggestion on my points, Already more executive have given me suggestion like you and finally they say sorry and we are helpless to help.No one is giving the answer of my question, Still i am waiting for the reply. If IIFL team will not reply me by tomorrow then i will think for legal action because IIFL team already harrassing me since last six months.

The matter is already late by 6-7 month due to your mistake even you are saying to coordinate from your loan department and customer care except the reply of my questions. It seems no one are understanding responsibility.

Thanks
Avnish Kumar

On Sat, Dec 1, 2018 at 3:37 PM IIFL <[protected]@indiainfoline.com> wrote:

Dear Customer,

This is with reference to your below email.

We understand that, you are already coordinating with the concerned department. Further, you can directly contact our Loan department on [protected]/[protected].

For speedy resolution, post your queries through Trading Platform By clicking on "Customer Service" tab or contact our Customer Service on 022 – 40071000.

Warm Regards,
Siddhesh
Customer Service Executive
IIFL

Use our Call and Trade facility, call us at [protected] to have easy access, faster execution and seamless experience*

Note: Now, follow us on Facebook at facebook.com/IIFLMarkets/ or tweet to us at twitter.com/IIFLMarkets for speedy resolution.

Please click here to share your feedback about this interaction.

*Terms and Conditions apply
IIFLFrom: [protected]@gmail.com
To: [protected]@iihfl.com, [protected]@indiainfoline.com
CC: [protected]@iifl.com, raju.[protected]@iifl.com, [protected]@iifl.com, advocate.[protected]@gmail.com
Subject: Re: Failure of IIFL Team only for apply for subsidy

Reminder-1
On Wed, 28 Nov 2018, 19:54 Avnish Kumar Dear Sir/Madam,

My Loan A/c No - IL10011753

I have coordinated many time in customer care and branch also regard above subject, no one is giving proper reply regarding this.

They always try to tell a lie .

1) Mr. Sanjay Dwedi
I coordinate with this guy many time, he told me that, The financial condition is not goog of N.H.B bank, so subsidy payment is delay. He never checked in system that what is the status and why it is delay, after 4-5 months i called in costumer care than i knew that IIFL team have not applied still for subsidy.
2) Sandeep Joshi - He is very great employee of IIFL he told me today that subsidy payment is delay due to government process. I have a audio recording of Mr. Sandeep Joshi conversation.

3) Miss Sunita ( Customer care executive) - I called in customer care on 26-11-18 at 10 am., she commit me that you will get a reply via email within 3 days with reason that why it is pending, but i have not received any email and information from the IIFL Team.

Please give me the reply of following points-

1) How much time it take to apply for the same ????
2) Why IIFL Team is failed to only apply for subsidy ???
3) If due to any reason the Government make any changes in this subsidy plan and suppose i do not get subsidy amount due to delayed in apply for subsidy, then who will be responsible for that...?????
4) Why will i extra pay because of your great team ???????
5) Why this process took 6-7 months..??????

I request you to, please provide me correct information about the above points.

Thanks and Regards,

Avnish Kumar

Note: We have changed our email domain from indiainfoline.com to iifl.com. We request you to send mails to @iifl.com domain only. We shall decommission @indiainfoline.com domain soon.

Confidentiality & Disclaimer:
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be assured to be secured or error-free as information could be intercepted, corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The sender, which includes India Infoline Limited and its group companies, will not be liable for any errors or ommissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments.

Note: We have changed our email domain from indiainfoline.com to iifl.com. We request you to send mails to @iifl.com domain only. We shall decommission @indiainfoline.com domain soon.

Confidentiality & Disclaimer:
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be assured to be secured or error-free as information could be intercepted, corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The sender, which includes India Infoline Limited and its group companies, will not be liable for any errors or ommissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments.

Note: We have changed our email domain from indiainfoline.com to iifl.com. We request you to send mails to @iifl.com domain only. We shall decommission @indiainfoline.com domain soon.

Confidentiality & Disclaimer:
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be assured to be secured or error-free as information could be intercepted, corrupted, lost, destroyed arrive late or incomplete, or contain viruses. The sender, which includes India Infoline Limited and its group companies, will not be liable for any errors or ommissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purpos

Jan 20, 2019

Updated by Avnish@Kumar IL10011753
Mob-[protected]
iI dont have any call from IIIFFFLLLL
SAB CHOR LOG HAI IIIIFFFFLLLL MAI

Jan 21, 2019

Updated by Avnish@Kumar IL10011753
Mob-[protected]
iI dont have any call from IIIFFFLLLL

Very Very Bad Company
No one know how to work ..?

Jan 27, 2019

Updated by Avnish@Kumar SAB HARAMKHOR HAI

Jan 27, 2019

Updated by Avnish@Kumar NO ONE KNOW HOW TO DO WORK????

Jan 27, 2019

Updated by Avnish@Kumar ALL ARE WORKING LIKE UNEDUCATED PERSON

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Address: 122001

We took a loan from iifl on 01/12/2017 for a period of 18 months. Our loan account no is mf17110284. They were to deduct daily nach from our account but they did not start the deduction until 01/02/18.in the mean time they en-cash all the 3 collateral cheques from our account. Then when they started the nach deduction they were deducting 2 installments on daily basis which kept on happening for nearly 20 days. It took us 20 days of regular follow up to get this stopped.

In the month of september we requested for the soa from iifl to tally the balance outstanding & to our surprise there was a huge difference in the amount actually deducted from our bank & what they had mentioned in there soa. We wrote a few mails to them sending our account statement to rectify the problem but did not have any reply except for verbal assurance that there is a problem in there system & will be resolved soon.

Now our loan got over on 07/12/2018 (Daily nach was stopped on this day after the entire amount was cleared) & we have been chasing them for no due certificate. We got the shock on 10th jan 2019 when they started deducting the nach again.

Iifl is the most un professional bunch of cheats who do not bother to respond back. Neither they reply back to mails nor do they answer the calls. How can we save our self from such cheats & stop this extortion of daily deduction by them.
Mobile no - [protected].
[protected]@gmail.com

Feb 22, 2019

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Verified Support

Jan 21, 2019

India Infoline Finance [IIFL] Customer Care's response Dear Customer,

We understand that our official have spoken with you and addressed your query, In case any query or concern please feel free to revert us back.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

India Infoline Finance [IIFL] Complaints & Reviews

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