India Infoline Finance [IIFL] Complaints & Reviews

Iifl in thane wagle estate is a company that harasses there company employees by asking them to get simcard on the personal documents for calling customers as official numbers gets reported as spam. They ask people to come to office all u days and people work sundays too.. They do not follow the indian regulations for work and employment. They harress women by shouting and deducting salaries and keeping salaries on hold and also have not given many salaries at all... Its a scam company

Dear krazybee,
I am abhishek ajay jha holding mobile no. [protected] and email id [protected]@gmail.com. I just checked my experian and cibil credit scores at paisabazaar.com, where i found you have reported a fake update of my delayed payment for experian and equifax credit score whereas nothing such was found in my payment history. I have been a year long old customer of krazybee and nothing such was expected from you.
You have always advertised that you will allow a chance even if we have been late for 3-5 days and and i didn't even haven't delayed payment by even one day paid, i ask you the question why???
I request you a immediate update to experian & cibil that it was a fake update and dont destroy the life of students by doing these things or else i will have to rate you a single star on play store and also i will have to update this things on social media websites like facebook, linkedin, twitter etc.
Please dont play with my carrier as you have reduced my score to experian 695 and cibil to 710

Please find attached:-
1) scores by experian and cibil from paisabazaar.com
2) fake update by krazybee (India infoline pvt ltd)

Please revert me with the update at the earliest you can, with the news of correct reporting to equifax (Even you cant see any such late payment that was 27-57 days pending) i never paid you late please have a glance.

Dear indian infoline,
wrong credit report has been given by indian infoline
I had initiated a ticket reference 77894 for payment updation and account clousure I got an email back regarding utr number and bank account statement.
loan taken from krazybee on 01 aug and paid back on 01 sept 18 and the corresponding account number is SL1467377 this information is completely wrong

you guys have updated wrong information about the loan that I have taken from krazybee which has brought down my credit score I have noticed more complaints of the same nature in this consumer forum. I have already written mail to your nodal officer and grievance redressal officer for lack of proper attention to this matter and I am providing this complaint in public domain because of your poor response towards this matter. if this matter is not sorted out at the earliest I shall take this to higher authorities and complain to the bank ombudsman or lodge a legal recourse to this matter

I took a home loan from iifl (Il[protected] and registered the home on may 2018. On that day itself we submitted the dd on behalf of iifl for pdd (Mod) documents and all other required documents.

The management in chennai has not processed the dd and have not contacted us till the dd expired. Every month different lawyer used to contact us and ask for a date and then never follow up on that. Either they have not contacted us in person in home/letter correspondence for mod registration.

Now they are blaming us that we were not available for the mod registration.

Last month december 2018 also, we agreed to give a new dd but they came late post lunch time (1:30 pm), because of which we are not able to get new dd.
Now a legal notice is sent to us for non-submission of pdd documents. Is this right? The management has lethargically left the process and now blaming the customer and causing de-reputation to iifl

Hi Concern

This is regarding Loan account no SL1383097, wherein Loan amount of Rs.997995 was approved as BT for Loan and Cards and the amount was disbursed through cheques as below ;

Indus IND Credit Card 30383
ICICI Credit Card 49371
HDFC Credit Card 109118
SBI Credit Card 80672
Kotak Credit Card 117560
PL 610891
Total 997995

However Cheque for Rs.610892/- ( Bearing no 791944) which was issued for Personal Loan was not utilized and it was returned back. Accordingly the loan amount should have been reduced to Rs.387104 /- and EMI as well

However EMI of Rs.22244/- continue to be debited from account from 3rd Sep-2018 onward ( Sep+Oct+Nov= Rs.66732/-)

For all these transactions i was in continue touch with Mr. Chandan Mishra ( IIFL Employee-[protected]), who have now decided not to pick my calls.

When i Raised this concern i received a message that a seperate Loan account has been generated number SL1938554 for Rs.352700/- however schedule received for Rs.354800/- again difference of Rs.2100/- and EMI was supposed to be debited from 3rd Jan 2018.

But again my account got debited from Rs.22244 on 3rd Dec 2018 ( when inquired with Mr. Chandan reply received was Refund karwa doonga )

I contacted CS as well and talked to Ms.PRATISHKA & Ms.NISHIGANDHA, but all in vain, i was asked to call on monday. Not able to understand why IIFL
can't call to Customer ?

Needless to say by opting for this BT i have gained nothing but severe mental harassment, Cash Crunch and dent in monthly budget.

Therefore, May I request you again to please close this ASAP as per below requests:

1. Adjust excess paid amount through EMI for four month in original Loan amount and refund excess amount paid ASAP.
2. Finalize the loan amount and share calculations at the earliest.
3. Correct monthly ECS amount.

FYI, Till the time this is not being resolved and i didnt receive any confirmtion, i will not be keeping any Fund in the account, As i can't keep paying Excess EMI every month. Already suffered a lot for 4 months. Also, i will not be paying any addition charges for this .

Hope i have made myself clear and fad up of requesting for last four month.

Dear krazybee,
I am abhishek ajay jha holding mobile no. [protected] and email id - [protected]@gmail.com. I just checked my experian and equifax credit scores at paisabazaar.com, where i found you have reported a fake update of my delayed payment for experian and equifax credit score whereas nothing such was found in my payment history. I have been a year long old customer of krazybee and nothing such was expected from you.
You have always advertised that you will allow a chance even if we have been late for 3-5 days and nothing was there in my case then may i ask you the question why???
I request you a immediate update to experian & equifax that it was a fake update and dont destroy the life of students by doing these things or else i will have to rate you a single star on play store and also i will have to update this things on social media websites like facebook, linkedin, twitter etc.
Please dont play with my carrier as you have reduced my score to experian -708 and equifax to 551..

Please find attached:-
1) scores by experian and equifax from paisabazaar.com
2) fake update by krazybee (India infoline pvt ltd)

Please revert me with the update at the earliest you can, with the news of correct reporting to equifax (Even you cant see any such late payment that was 30-59 days pending) i never paid you late please have a glance.

I took loan of amount of rs. 11, 250 for a tenure of 3 months from krazybee. Since, iifl finance is the finance partner of krazybee. Now, i noticed that krazybee as well as iifl have provided credit report to cibil of same loan taken.

Krazybee has provided the correct information to cibil but iifl has provided all the wrong information to the cibil including wrong tenure and several weeks of delayed payments. They reported that emi tenure is 6 months and i have paid 4 delayed emi which is completely false. I have paid all my emi on time.

Hello mene iifl warsiya branch vadodara gujarat se gold loan li thi. Do months k bad mene part payment kiya to employee ne kaha ki baki amount par aapko jyada interest pay karna padega... Friends amount is 1, 28, 200 rs. Unhone kaha ki company ne scheme bandh kar di hai. Jab loan k liye call karte the to kaha tha 11 months k bad interest badega... This is not fair. Mene to two months me part payment kiya hai. My suggestion to everyone don't take loan from iifl.

Aur ye part payment karne k liye mene do din tak branch me dhakke khaye unhone kaha system update ho raha hai... 5g k jamane me itani speed?... I m shocked. Very very bad experience at iifl in last two months.

I have complain about iifl i have taken gold loan from iifl kalewadi branch, pimpari chichwad, pune and every month they use to call me and inform me about their interest and i use to pay interest regularly every three month of interval, yesterday i got call from branch they said my loan period has complete and they charge me 750 rs. They said may be you get email or sms or postal latter, but i didn’t received any of these even i was not aware about this,
My concern if there is interest due i use to get sms and call but for this i didn’t got any communication, if my loan account going to close i didn’t got any information not from the branch and nor from any other source, even i don’t had idea about this,
I request to iifl to waive off this charges as i am regularly customer and use to pay your interest on time and for our long term relation with your organisation, for next time i will consider this.
Else i will discontinue with iifl for any future loan
I hope i will get positive response iifl team for long term relationship your organisation.
Please do responce today because my charges getting increase every day
My gl no. Gl8417223

I have complain about iifl i have taken gold loan from iifl kalewadi branch, pimpari chichwad, pune and every month they use to call me and inform me about their interest and i use to pay interest regularly every three month of interval, yesterday i got call from branch they said my loan period has complete and they charge me 750 rs. They said may be you get email or sms or postal latter, but i didn’t received any of these even i was not aware about this,
My concern if there is interest due i use to get sms and call but for this i didn’t got any communication, if my loan account going to close i didn’t got any information not from the branch and nor from any other source, even i don’t had idea about this,
I request to iifl to waive off this charges as i am regularly customer and use to pay your interest on time and for our long term relation with your organisation,
Else i will discontinue with iifl for any future loan
I hope i will get positive response iifl team for long term relationship your organisation
Please do responce today because my charges getting increase every day
My gl no. Gl8417223

I am rajakumar from tuticoin ex employee of iifl.

I am working as senoir executive used commercial

Vehicle division at tuticorin branch. My employee id

Is c141334. I am relieved from sevice on march 2016. Kindly arrange to pf number and uan number for claim purpose. Kindly do the needful sir.

Regards,
Rajakumar.

[protected]
[protected]

I had asked for home loan in their web portal i got a call from iifl mr. Ravi patil ph: [protected] on 30.11.2018 after speaking he directly gave the phone to speak to his manager who has no manners how to speak with the customer. More over he harassed me about my salary and he is speaking as if i am begging for loan more over mr. Ravi said you are looking for loan he is the manager, as if this company is giving loan for free or without interest. I want this company to take strict action on them they dont have minimum manners to speak with the customers.

Dear Team,

I had applied home loan from IIFL and received sanctioned letter, but now legal verification is pending because iifl executive forcing me to buy home loan insurance from tied up company.

Let me know is it mandatory to buy home loan insurance through IIFL for taking home loan?

In case customer already applied term insurance which covers all natural death and critical illness disease and nominee will get benefits of this and will pay to IIFL then why IIFL not accepting this?

Let me know above things and help me i am seeking of this and delaying in processing of home loan

Thanks and Regards,
Mahesh Thakur
[protected]

Dear iifl
I am ranjit kumar pandey, taken home loan from your company on december 2016, i have submitted application for home loan subsidy at iifl, moti nagar branch new delhi on 07/05/2018 but still not get subsidy amount, today i call on customer care then confirm your application not submitted for subsidy here not shown, i want to know that my application form where gone, i have aknowlgement of application,

Regards,
Ranjit kumar pandey
Loan no. Il0000439
Contact no. [protected]
Email: [protected]@gmail.com

Below attached massage received by your customer care after complaint:-
Dear customer, thank you for contacting iifl home loans. Your service request 67002 has been received and will be resolved soon

Dear sir, i want to close my dmat account please help me on this.

I have sent multiple emails to support team and also was unable to reach on[protected].
My assigned customer support manager is also not responding and helping me on this.

Please help me on this as iifl is deducting money from my shares.

Really not a good experience with iifl.

Myself Rajib.I am the employee of IIFL goldloan, As a Gold Appraiser.I am a new joinee, nearly 2 months .I am at Raghunathpur branch.Dist.Jagatsinghpur.
I am feeling bad to say that IIFL goldloan section has very poor service for branch interior and its machinary equipments.

1.bathroom is too smell and dirty.flush is not working.
2.no drinking water purify machine.
3.AC is not working.
4.poision insects are wondering inside the branch premises.

These problems are very important to solve for betterment for an employee and also for customers.Afterall Customer is king.
If the employees are not fit and facing these type of problems while working inside branch how can a employee feel healthy and happy.

HEALTH IS WEALTH.

I already told many times about these problems to BM Sir and TM sir, but there is no positive reply.other employees has same issue.
But I raise these problems on this portal.

So My humble request to you that kindly solve it.
Its too hectic to work inside the branch.

We are running a construction company and post demonetization and major cylcone Varada at Chennai, it was a great downfall for us. It's not only Chelliah Chandar builders, its for every real estate company. We have requested for settlement of loan as we cant able to repay the loan. IIFL has given the settlement for Rs.1.16 Crore on 30th July, 2018 with 31st July, 2018 as the closure date for payment more than a Crore. We have requested for a month time to pay as we need time to mobilize the amount, subsequently we have paid partial amount of Rs.36.0 Lakhs ( All based on commitment of Local and Banglaore team). Local team has accepted the DDs and promised that we shall pay the balance in a month time. Now before making the final amount, we have requested for confirmation letter that property documents will be released after taking Rs.80 Lakhs. I have been following with local chennai team and then with Bangalore team for last 2 months in Email and personal visit to Chennai office multiple times, proof for every communications and in whatsapp. No response. I have shared even the DD taken and available with us, it's neither useful for IIFL nor for us. This has created lot of mental agony and pain for us. Need the senior management of IIFL to discuss with us and resolve.

I have been using iifl account for few years. About 7-8 years back when i was not using it actively, the iifl employees did illegal trading in my account without my knowledge and there was no resolution. Now, recently i started using this account and then one day noticed that out of 8200 ruppes net profit in options, they charged 3800 as brokerage. They used to charge 100 ruppees on a lot of 40 shares of bank nifty but when thelot size changed, they still are charging 100 on a lot of 20. Is this reasonable? On follow ups, the rm is not approachable. Cs sends the same robotic responses. Included nirmal jain (Ceo) in email thread — still no resolution. Finally going for closure of account - client id kalyan52.
My only questions — a) why are these companies allowed to exist when they treat customer for fleecing only.
B) adding ceo in loop also does not help? Where will a customer go in such case.

From,
K. Bala krishnan, 65/18
S/o, kannan nambiyar,
11, balasarashwathi illam,
Velayutham pillai street,
Goripalayam,
Madurai 625002.
[protected]

Dear sir,

I am 65 years old senior citizen and residing in 11, balasaraswathy illam, goripalayam, madurai north, madurai. I have pledged my daughter’s jewels at iifl, narayanapuram, madurai on 17.05.2018 and they have mentioned that the jewels should be closed or repledged on or before 16.11.2018 by paying principal with interest together (Jewel lodged amount rs.63500, rs.94450 and rs.17550) and mentioned this in the receipt also. After that i received a reminder letter from iifl for paying interest of my jewel loan on 29th of august 2018. Then i went to iifl, narayanapuram on 07.09.2018 and asked the staff about the letter. They said “it is only a reminder letter for paying interest nothing worried about the letter”, then i informed them that actual agreement period ends only on 16.11.2018, but i will preclose all my jewel loans and get back my jewels by paying the entire loan amount (I. E. Principal and interest for all the jewel loan accounts) on 01.10.2018. They also satisfied with my clarification.in this situation, i went to iifl, narayanapuram with my family on 01.10.2018 to preclose the jewel loans and take back all my jewels, but i was shocked, that the staffs r. Parthiban raja, s. Karthikeyan and g. Ravikumar were told that they were already auctioned all my jewels on 26.09.2018. I was appalled that without any prior notice and any intimation to me, how they can auctioned my jewels. I asked them the particulars of auction procedure details and intimation copy from them. But they don’t have anything with them. Then i asked them to provide the concern superior officials (Who have the deciding authority) number and contact particulars for complaint purpose, but they roughly refused to me and scold me by used bad words and told me to do anything you can. I totally astonished and this issue has created troubles in my life. My son tried many times to visit the branch to meet the branch manager for complaint about these activity of the staffs, but he did not receive any information and also the concerned branch manager is not available for the past three weeks. This all were a planned criminal practise of the staffs r. Parthiban raja, s. Karthikeyan and g. Ravikumar with the knowledge of ilayaraja, the auction supervisor of iifl madurai. This is fully unlawful and totally against to fair trade practise. So please take a needful legal action against the iifl, narayanapuram branch and the staffs, and help me to get back all my jewels.

The iifl branch contact details:
India infoline finance ltd,
1st floor, psy complex,
3rd street, manthai amman koil opposite,
Narayanapuram,
Madurai - 625014.
Phone: [protected].

Respected sir with the regards i am have never taken a loan from iifl and they are 3 accounts showing in my credit report and which i have never taken kindly do something before i take any action from my side because it's activie accounts showing in my credit report
My contact number is [protected]
It's all the accounts on credit report is active kindly take strict action and remove from there