India Infoline Finance [IIFL] Complaints & Reviews

Respected sir/Madam,
I am Milind Laxman Kale, Home loan Customer of your bank having Loan Account No.770988. As per the goverment interest rates of Home Loans are cut down to 8.0% but still your bank have charged me 9.55% interest rate from 1st EMI of my Home Loan.
Kindlya apply me the interest rate as per current rate of Interest of 8.0% as early as possible from 1st EMI of my Home Loan. Awaiting for your earlier response.

Thanking You,

Regards,

There are approximately 10 year to close the account and money is just not returning in this as many requested. We fill many times account closing form but there is not take enough action to money returning and again and again we just tired. Company employer details — name vikas gawade address iifl centre kamla city senapati bapat mary lower patel west mumbai 400013 we sent many times account closing form but their is focus on it always reject and pretend

My name is shambhu prasad prajapati and my client id is 12shanbh and i have an account in iifl (India infoline finance ltd.) and i want to close my account in iifl and i had contact to iifl and they have informed me you have some share first you can sell and close your account but i am not able to sell the available share and i informed to iifl team member to sell the available share but they are also not able to sell and i had informed him i don’t want any share you can destroy and close my account but iifl customer care member always me misguided and they are not close my account and they are also not attended my call i have all the mail details and also voice recording for your reference and i had also paid all amount on last december 2016 after that they are not respond me please help me to close my account.

Thanks and regard
Shambhu prasad prajapati

I'm a customer of iifl gold loan. I had bought 3 gold loans from your company 1) date :- 11/02/2016 loan account no. Gl5906633
2) date :- 11/02/2016, loan account no. Gl5906918
3) date :- 11/02/2016, loan account no. Gl5906949. My recent account no. Is gl7384683. I had taken gold loan from this company as it provided me with the loan on time... But the employee working named dilip shinde's behavior is inappropriate.
On 6/5/2017 at 4:59 p. M on this no.28760118. I had called to ask him the amount of my gold loan interest but he declined to give any answer and gave an excuse. After a while i again made a call but got a reply from him that his staff will provide me the loan amount. But on that day his staff also failed to provide me with the information. On 8/5/2017 i made a call at 9:54 a. M. He did not furnish me the amount.. Again on the same day i had made more 2 calls on the same no. As above the timings are 10:10 a. M. And 10:30 a. M. After calling for the third time i got my loan amount which had to be paid. I would like to inform the respective authority that just to get a amount number i have leave all my work beside and make numerous calls to your company and in return i get mistreated by your staff named dilip shinde. This is the second time he did not provide me with proper information regarding my loan.
I want the authority to take strict action against the said employee.. Because it might cause a loss to the company as they will loose sincere customers.
Thankyou!

I am writing this letter in reference to the home loan that i applied with india infoline home loan with the loan prospectus # 10001265.

With some financial problem i am not interested for home loan accordingly many time i requested to iifhl executive for provide me any proof of cancellation of home loan application.

I had send many email to iifhl for cancellation of my home loan application but they are not responding on email as well as mobile.

What should i do??

I had home loan with IIHFL, which I got switched to ICICI Bank. Outstanding loan amount has been settled on[protected] through cheque to IIHFL. Still the bank says that they will charge us this month EMI to my account as it takes some time to update the records They did not mention any rules while closing the home loan and now they say that they would charge us. But how can I pay the EMI even after full and final settlement?

Hello,
I applied for prepaying the loan in iifl, they are not giving any response it is almost 1month till now my issue not resolved please taken an action on the above mentioned. My loan account no :729201
I have send a hundreds of mails to higher authorities i didn't got any response. Please taken an action on the iifl. Resolve my issue asap
Mobile number :[protected]

I am working as BA in IIFL Home Loan Bhopal Branch. I had given several home loan cases to IIFL I got my payouts last year after making so much efforts but Still payouts for 2 of my cases pending from last One Year. I had contacted branch manager several times but did not get any response and Now I am upset with the response. Please kindly help me to get my payouts for the pending home loan and LAP cases in this branch.

Third class service providing by iifl...

I am having dmat account with iifl, if any request i have sent vide my registered mail id you not able to process the same..

Only my request was to send pledge docs to my working place (Where courier services easily available).. Other than my registered address...

My registered address is in rural area near at sangli mh... Where courier/s not providing their services (But indian post service is available very prompt)... If i am giving instruction through my registered mail id why you not processing the same...

I have charging penal for non submission of pledge docs within time... I have sent mail for docs on 17.04.2017 shipment arrived at sangli on 19.04.2017.. Same is pending with them only... Refer attached mail details in this regards..

Required you suitable action on the same... Rm has also informed today i will call you in 5 minutes till time i have not received call...

Regards...

Iam prasad have taken the home loan # 734575 from iihfl. As i'm staying out of india and cannot call/ visit iihfl for any issues or information, i will be writing mails to [protected]@iihfl.com. There will be no reply to my emails for weeks of time. I have to be back of them twice a day. This kind is worst customer service i have never seen in my life. They have given the loan amount and have taken the registration papers. After 6 months with regular follow ups and after stopping the emi, they have sent the scan copies of the registration papers which i need for other purpose. They need money and they don't need customer issues at all. If i say that iam facing issue from your company then they will say that it is not my duty, please speak to concerned department and if i go to concerned department they say to go to other department. I have really did a big mistake by taking loan from these # and i request all not to take any loan from these organizations as they will cheat you alot. Moreover they will not respond or take care your issues... They will just come to collect the money as they need the money only. I have all the proofs of my contacting to customer care. After the first mail, automatic email comes that within 3 working days we can expect reply or if it getting delayed then they will let us know the update of the issue but there will be no mail from them for at least 3-4 weeks. If we stop following up then they will not at all reply. Being out of india, we cannot call to customer and wait for so long hours and speak to them for every clarification. And also we cannot visit office. If we also, they say that concerned person is not available and will ask us to come later. Really worst experience with these people and i'm going to transfer my loan immediately.

Dear sir,

I am b. Santosh i availed an amount of 8550/- gold loan from iifl at hayathnagar branch vide:loan no:gl6985062. For this i have to pay an interest rs.150/- per month. For 2 months i got a msg of rs.540/-i paid the amount on 18/02/2017. Time 2:45 to 3:30 pm. But not cr to my a/c.in return i have received penalty of rs.491/-. Total:540+491=rs.1031/-. On looking the body language and behaviour the manager and clerk they are misleading the customers money since in our locality alot of illiterate people. While taking a loan one of customer also faced the same problem and made quarel with them i did not took serious but now i faced the same problem. I even complained in hyd head office. But i did nt find any response with them.

I request the consult authority, to take this as serious.

I (Awanish Anand Sharma) son of late Sachchida Nand Sharma came to know that still trading is happening in my dad's account who has died 3 years back, his account is SACHCHNA, we have already regeisterd complaint against your franchise in patna, but since I am located outside of India. Why trading is still happening in my dad's account.. if you need some money you could have sent mail or letter to our home address... Kindly let me know the facts without our permission how share was sold in my dad's account

Dear sir,
my gold loan account is gl-7236021
i had made payment of details mention below on 28/03/2017
1) 90, 000.00 geetalaxmi sea food corporation bank
2) 90, 000.00 geetalaxmi sea food corporation bank
3) 30, 000.00 jagdish p fofandi corporation bank
but credited in account 01/04/2017 & 03/04/2017
why should i pay intrest for external days

I am Dharmendra Singodia from Jodhpur, Rajasthan. I had opened a commedity trading account in the firm of India Infoline Ltd. in december 2011 with the initial deposit for trading of Rs. 2, 21, 000. My client code is DCB21274. Till today's date i have not traded even once through this account. when i asked about my account status recently from the company, they said that my deposit for trading have been lapsed and adjusted under advanced brokerage. How is it possible that they deduct advance brokerage without a single trade by me. it is a clear fraud done by them. they put my trade deposit under the tag of VSAP without giving me any information or taking any confirmation from me. The documents which they are showing me is also fake as the writing or the initials are not done by me. When i tried to communicate with them they are giving me unsatisfactory answers and not responding. from a long time they are saying that they are investigating but no response is received by me. when i asked for helpline numbers, they are not providing me with any authentic department or person's number who can resolve my problem.

Worst customer service! I am sorry to write this feedback, having relationship with IIFL since past 2 years, its surprising to know that DMAT account of my colleague Mr. Arun Kumar could not be opened at IIFL who applied for it 2 months back. Further it is humiliating to note that the documents along with cheque given to Your employee are not yet returned! I am total dis satisfied with this kind of customer service from an entity of a person graduated from IIMA!!

Hi im here to inform you that, i was cheated by one of your branch in hyderabad (boduppal branch)

i have took a gold loan in your organisation only becouse of its name on 2013 first loan it was continuing good, i was having gold in bank with no problem, but when i shared this information with your branch about this matter they forced me daily and convenced me to keep my gold in your branch.
but also i was not at all intrested in bringing the gold to your branch, but they convenced me, finally i kept it your branch, your people only brought the money and took took it to branch.
latter i got to kow that your branch staff do micro finance .
i also told that im not having the proper address proof but also they did the adjustments
last year they sent my gold for auction with any notice by letter or mail.
they know my address and every thing but they have not send atleast a notice to me .
I requested the respective branch manager for copy of notice, call records and any other communication records. He was replied very rudely and saying that company will not provide any documents, you do whatever you want to do.
My concern, without proper reason and proper communication how they auctioned my gold.
Request you to please take necessary action asap & help me to get my gold back
gold was costing around 4 lakhs
they have not given me atleast my gold loan renewal form to me .
now they are doing me emotional blackmail to me .
plz take the action on boduppal branch staff
if not your reputation will be gone.

I am lodging a complaint on the Home Loan that I have taken from IIFL (Vaishali Branch), GZD in December 2016.However, I'm not at all happy with the service you have provided, the behavior of managers is really unexpected. Now, as I m requesting them to lower the Rate of Interest they are not replying, I have marked an email on ([protected]@iifhl.com) nearly 3-4 times. Please make sure that its done before my next EMI is taken out.

The details are:
Prospect no:777093
Borrower: Gaurav Seth

Dear IIHFL Team,

My loan account no. 739229 by the name of MR Anoop Kumar Mishra and the co-applicant Komal aswani.

We are facing the ecs issues with the iihfl since ecs not deducted from our bank account, we already done all updation related to bank formalities with them in august 2016 but they raised issues every time in updation of bank ecs.

We get the notice for the outstanding dues everytime and we convey this to iihfl team at moti nagar in 2017 March again we pay the ecs fee of rs 600 which was get deducted from our bank account. They told next month emi will be deducted from bank account 10th april 2017.

Every month we pay the emi amount of rs 16836 as there is decrease in the rate of interest which also not get updated.

Please sort out our issues related to the ecs as we need the ecs to be deducted on the date of 10th for every month. All dues cleared from our side.

Also please update our current address: AL-90, 2ND FLOOR, SHALIMAR BAGH NEAR SINDHI JEWELLERS DELHI-110088
We are not living at the LIG NO.9, 2nd floor, Jhulelal Apartments please do remove this address after then no document will be taken from this location.

I am loan account holder (Loan acc# 747798).
I had mail 2 months before for reduction in rate of interest, but i haven't received any reply from iihfl. I followup with iihfl branch vashi multiple times and they ensured me multiple times that it will be done in 10-14 days multiple times and as per mail i must get reply from iihfl within 3 days, but no reply & call i got from iihfl.

For this delay i will not be responsible, because it is loss for me, however i follwoup multiple times still rate of interest not calculated as per new rate of interest.

I appeal for my loss to be get adjusted in coming emi and iihfl will be responsible if emi will be calculated as per previous rate of interest.

Kindly help me on this.

Thank you

Regards,
Mahesh mourya

1-hi i m amit chand my a/c no 773014, i m not satisfied with the service, i requested to talk somebody from iifl .past three months.But i did not connect with them, customer care given me complaint no every time executive will call u but there are no one called up .my rate of interest was very high its about 10.55, my agent offered me 9.55 and governmemt declaired subsidy for laon which was not worked
2- my insurence was 57000 without asking me and insurence company offerde me 33000 .
please help me i m salaried person
kindly do the needful
thanks
regards
AMIT CHAND-[protected] A/C NO. 773014