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India Infoline Finance [IIFL] Complaints & Reviews

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Updated: Sep 28, 2026
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India Infoline Finance [IIFL] reviews & complaints page 5

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I
Itsritika
from Delhi, Delhi
Jun 7, 2023
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Hello

This is regarding personal loan I applied on IIFL. They initially informed that I am eligible for loan post submission of documents. I also completed and approved the emandate process. They said that the amount will be disbursed in 48 hours. I didn’t get the money in my account. I checked the status on their app .. it shows that loan not approved. I m worried about the emandate I have signed n approved
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
^Bijal
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    Sonalmhapsekar4
    Jun 2, 2023
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    I received loan agreement and even submitted my nach mandate still amount is not yet disbursed. When im trying to connect with them given nos are always busy and also I didn't receive any call back yet.

    File no - SL4744565
    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
    Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


    The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
    ^Bijal
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      H
      Heera lal tanwar
      from Jaipur, Rajasthan
      May 28, 2023
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      Dear Team
      I am ex employee of iifl finance Ltd. I have completed my notice period but after 9 10 completed till now my fnf and reliving letter not received so please look into this
      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
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        S
        Sonalmhapsekar4
        May 20, 2023
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        You already have an application that is approved ✅. Below are the details :

        Application # - *SL4744565*

        Approved on - *18 May 10:43 AM*

        If you have any further queries, please call our customer care at ☎️[protected]

        Given customer care no is not working I have tried to call on their other digits too but never got connected

        My SME loan was approved on 18th May but till today there is no disbursement while applying for the same they claim to disburse within 6hrs but after signing sanction later there is no way you can connect with them
        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
        Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


        The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
        ^Bijal
        Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


        The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
        ^Bijal
        Sonalmhapsekar4's [Complaint's author] reply, Jun 2, 2023
        Even after posting multiple request I didn't got any proper answer from your team
        Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


        The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
        ^Bijal
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          S
          Sonalmhapsekar4
          May 20, 2023
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          Address: Thane

          My loan got approved on May 18th but the amount is not yet disbursed and customer care nos are not active or neither calling back.

          You already have an application which is approved ✅. Below are the details :

          Application # - *SL4744565*

          Approved on - *18 May 10:43 AM*

          When I have signed agreement letter
          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
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            S
            Santosh Paryani
            from indore, Madhya Pradesh
            May 18, 2023
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            Address: iifl No 102 & 103, 15/2, Darshan Mall, Race Course Road, Indore, Madhya Pradesh 452001

            I am continually writing to iifl that i don't want insurance but iifl forcing me to take insurance in home loan.

            i have already marked email to iifl grievance team but there is not responce.

            please assist for insurance cancellation and refund in my loan

            loan no IL10462424
            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
            Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


            The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
            ^Bijal
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              E
              ergovindnamdev
              from Indore, Madhya Pradesh
              May 12, 2023
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              I requested to foreclose latter of my Home loan account(#IL[protected] on 24 April 2023 and today is 12th May 2023. I tried to call him but his lines are busy. Not able to connect them. Even I did not get any update on my request.

              My Request number is - 7217237 as shared by the caller. I don't want to pay any additional due to this delay. I request last month because I want to pay the amount before the EMI date but still waiting for their response.
              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
              Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


              The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
              ^Bijal
              ergovindnamdev's [Complaint's author] reply, May 17, 2023
              Hello,

              Thanks for sharing the details but there is no option to rise a request for foreclose. How customers can rise a request. Also, your customer care lines are not taking calls.

              What customers can do to get the foreclose latter?

              your services are very bag for customers. I will not prefer any one to gowith you. You are mentioning this that we take care of customer but ideally you are not doing that.

              Can you please let me know how can I get my latter, it's very urgent.

              Thanks.
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                P
                Pavana N
                May 11, 2023
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                Home loan account no IL10025240. I have requested for foreclosure letter multiple times however I have not received it. If I check in IIFL office they say they cant give the letter its a centralised process and I will get it in email.

                Tried calling [protected] but its a automated voice response and no option to choose foreclose letter.

                Tried calling [protected] and spent more than 200 rupees but still dont have letter.

                Please send the letter to [protected]@gmail.com
                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


                The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
                ^Bijal
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                  R
                  Rp Shubh
                  from Jaipur, Rajasthan
                  May 10, 2023
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                  Address: F 64 third floor back side, Jeewan Park, Uttam Nagar, New Delhi 110059

                  Dear Sir/Madam,
                  I am very disappointed to bring this to your notice that my home loan rate of interest has been revised thrice in the last 1 year. Please look into this matter ASAP they are harassing me like this.
                  At the time of sanction, my rate of interest was 8.75%. Now the rate of interest is 10.45%.
                  They are requested to reduce the rate of interest and adjust all previously paid amounts considered as illegal paid on high rate of intrest.

                  Home loan ID - IL 10009567 & IL 10448670
                  India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                  Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


                  The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
                  ^Bijal
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                    S
                    Sakshi.1995
                    from Lucknow, Uttar Pradesh
                    May 9, 2023
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                    They are not providing my relieving letter and they are not reply on my mail also. I had submitted all the pendency still they are not replying. My employee id is C213286
                    Email id sakshi.[protected]@gmail.com
                    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                    Dear Madam, we have highlighted this to the team and we will get back to you with an update ASAP.
                    ^Bijal
                    Dear Madam, we understand our HR team has reverted to you with regards to the concern raised. Kindly connect to HR team for any further assistance.
                    ^Bijal
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                      Sakshi.1995
                      from Lucknow, Uttar Pradesh
                      May 9, 2023
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                      I had not received my relieving letter after so much follow up mail . No one is replying to me. In starting they told me to provide the clearance pendency mail from admin team that also I provided and my all pendency has been cleared still they are not providing me my relieving letter
                      My employee code is c213286
                      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                      Dear Madam, we have highlighted this to the team and we will get back to you with an update ASAP.
                      ^Bijal
                      Dear Madam, we understand our HR team has reverted to you with regards to the concern raised. Kindly connect to HR team for any further assistance.
                      ^Bijal
                      Sakshi.1995's [Complaint's author] reply, May 12, 2023
                      Dear sir,
                      If you want i can send you the conversation of mail regarding conversation with HR team. If i dont have any pendency by me then also they are not providing me reliving letter . After so much of follow up they are not replying
                      Kindly look into the issue i need it urgently
                      Dear Madam, we have highlighted this to the team and we will get back to you with an update ASAP.
                      ^Bijal
                      Dear Madam, we understand our HR team has reverted to you with regards to the concern raised. Kindly connect to HR team for any further assistance.
                      ^Bijal
                      Sakshi.1995's [Complaint's author] reply, May 12, 2023
                      HR team is not replying
                      Sakshi.1995's [Complaint's author] reply, May 17, 2023
                      Dear Bijal,

                      I have tweeted this issue i didn’t received my reliving letter yet and in my current company salary will be hold because of this. I was very patiently waiting for reply. But now I will post this issue in each and every platform this is very mental harassment that employee submitted their all documents still didn’t received reliving letter.
                      Dear Madam, we have highlighted this to the team and we will get back to you with an update ASAP.
                      ^Bijal
                      Dear Madam, we understand the HR team has reverted to you with regards to the concern raised. For any further assistance we request you to kindly contact the HR team.
                      ^Bijal
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                        D
                        DIPTIMOY MAITI
                        from Bengaluru, Karnataka
                        May 8, 2023
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                        Ticket no: 7266444

                        Had requested for foreclosure statement on 2nd may. This is the 2nd time I had requested for the statement. First time I received it, but was not aware that it has expiry date. So I'm expecting little early this time.
                        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                        Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


                        The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
                        ^Bijal
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                          S
                          Sunetra Basak
                          May 8, 2023
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                          Ticket no: 7266444

                          Had requested for foreclosure statement on 2nd may. This is the 2nd time I had requested for the statement. First time I received it, but was not aware that it has expiry date. So I'm expecting little early this time.
                          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                          Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


                          The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
                          ^Bijal
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                            parmarkishan
                            May 8, 2023
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                            Address: gariadhar
                            Website: [email protected]

                            Dear sir,

                            many times visit to branch but every day say to come in tommorrow realise but not realise my gold loan rajdipsinh gohil and also staff is poor behaviour and not realise gold pls guide how to realise gold

                            and my reciept name differs and gold change
                            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                            Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


                            The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
                            ^Bijal
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                              A
                              Anshul Shrivastava
                              from Bengaluru, Karnataka
                              May 5, 2023
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                              Resolved

                              Address: INDORE

                              IIFL is a scam. Vidhi Nagori from [protected] called me politely few times and mentioned IIFL Indore.

                              She told she is working 10 years with IIFL indore is a free advisory firm, she talked in my mother tongue and encouraged for F&O telling that it is totally safe and secure. She requested me to speak with Deepak Parmar [protected].

                              After 15 days of polite request I agreed to open IIFL account, Vidhi Nagori only did all process over phone call. After that Vidhi Nagori, IIFL told me to add 10000 Rs. and started advising to trade Futures and Options, that I am totally blank.First day 10 min. she made position closed for 500 Rs. profit, but out of that 40 percent was deducted by them for various charges including brokerage.

                              Next day she was calling me to add 90000 Rs. more, she called in late evening that I have still not money, this means IIFL staff are able to check your bank balance and funds detail. By polite requests, I added 40000 Rs., now total balance was Rs. 50000.

                              She called next day from mobile number [protected], to trade bulk F&O, always she insisted to buy at market price, 250 slots for Bank Nifty etc. After 10-15 minutes she told to buy more 250 slots to average. After 20 minutes she told to tick market price option and exit everything. When I checked loss it was rs. 33000/- almost. Finally I submitted request to withdraw and close IIFL account. After their brokerage etc. I got less than 9000 Rs. into my account.

                              I lost 45000/- rs. with IIFL in only 2 days, IIFL is a cheat, fraud, gambling company, owner is Sanjeev Bhasin. Guys never trust them, please close your IIFL account, if you have equity investment, do not trust, their 420 staff can even pledge your hard earned money and you will get noting or remanining money finally.

                              When you make loss IIFL staff will encourage you to recover next day, but I decided to close my account. Everything these people are doing is over phone call, live advisory. Beware of IIFL scam, close your accounts with them.

                              Report IIFL to police and cyber crime because they are monitoring your private investment details into IIFL account and because that someone may loose his or her precious life by suicide, if get into huge losses of money or debt.

                              They [protected] and [protected] were telling me to add 5 lakhs Rs. which I did not agree, I told it will take time to arrange so much money. IIFL is a criminal, suicidal, fraud, cheat and scam company. Do not trust IIFL Indore.

                              Someone can loose hard-earned money within few minutes or even can suicide or die of his or her life because of money debts and money loss. Spread the awareness about IIFL.
                              May 9, 2023
                              Complaint marked as Resolved 
                              This is resolved, we can delete this.
                              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                              Verified Support
                              May 08, 2023
                              India Infoline Finance [IIFL] Customer Care's response
                              Dear Sir, we have highlighted this to the team and we will get back to you with an update ASAP.
                              ^Bijal
                              Verified Support
                              May 08, 2023
                              India Infoline Finance [IIFL] Customer Care's response
                              Dear Sir, we understand that our official Mr. Dinesh has spoken with you and addressed your concern with regards to brokerage and other trading related query . We hope your issue is now resolved. Do reach out to us incase you need any further assistance.

                              You can use IIFL help or write to us at [protected]@iifl.com for any concern.
                              ^Bijal
                              May 09, 2023
                              Updated by Anshul Shrivastava
                              This is resolved, we can delete this.
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                                M
                                Modi Riddhi
                                May 4, 2023
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                                Dear team,
                                My self Riddhi Modi. My last working day in IIFL 13 march 2022 . Till date I am not received my Relieving letter from iifl. I have written several mail, call and massage to all HR department & iifl seniors for last 6 months but no revert comes from iifl sides. I am total harassment by iifl & my future get spoiled becoz i am not able to summit iifl Relieving letter to my current organization. This is discrimination & unjustified work of iifl against me. Kindly suggest and release my Relieving letter as soon as possible.

                                C189691 employee code
                                Branch : Jodhpur gam Ahmedabad
                                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                Dear Madam, we have highlighted this to the team and we will get back to you with an update ASAP.
                                ^Bijal
                                Modi Riddhi's [Complaint's author] reply, May 5, 2023
                                It's urgent... Do the fast please...
                                Dear Madam, we understand our HR officials have reverted with regards to the concern raised. For any further assistance kindly contact the HR team.
                                ^Bijal
                                Modi Riddhi's [Complaint's author] reply, May 6, 2023
                                HR not answering even. Not replying in mail also ... I don't understand what to do... I'm waiting for next Tuesday otherwise I'll take the legal action on IIFL and their staff because its high time to tolerate this type of nonsense... I'm never seen this type of company before...
                                Dear Madam, we understand our HR officials have reverted with regards to the concern raised. For any further assistance kindly contact the HR team.
                                ^Bijal
                                Dear Madam, we have highlighted this to the team and we will get back to you with an update ASAP.
                                ^Bijal
                                Dear Madam, we understand our HR team has reverted to you with regards to the concern raised. For any further assistance kindly contact the HR team.
                                ^Bijal
                                Modi Riddhi's [Complaint's author] reply, May 9, 2023
                                Your support team constantly given same answer I don't understand what to do kindly provide the number of concern person who will give the proper answer
                                Modi Riddhi's [Complaint's author] reply, May 12, 2023
                                I need the concern person number u r support team is just give me nonsense answer i want number of higher authority otherwise I'll take legal action on The IIFL .
                                Dear Madam, we understand our HR team has reverted to you with regards to the concern raised. For any further assistance kindly contact the HR team.
                                ^Bijal
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                                  R
                                  Rauf1
                                  Apr 25, 2023
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                                  Address: BOISAR , Maharashtra

                                  Dear Sir / Madam .

                                  I have home loan number 968257 and I have paid part payment from Last month still not updated . so Requesting you to Update the same .

                                  and still interest calculating on same amount its frustrating for me .

                                  One past still not updated in my statement and Calculating interest on same amount .

                                  Name : Rauf Nevrekar .

                                  Thanks and Regards,

                                  A, RAUF
                                  India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                  Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


                                  The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
                                  ^Bijal
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                                    S
                                    Shaikhatik
                                    from Bharuch, Gujarat
                                    Apr 24, 2023
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                                    Dear sir/team

                                    I am your ex employee I have some talk about my six months periods job duration which help you to managed systems I am the previous branch manager of IIFL Finance Ltd in Netrang Branch i had joined 5th September 2022 when I joined branch are (-58 lac) rs and i tried best of my site to smooth best, many hard work and various activities done i had best run branch smoothly and login busines, may be as per management expectations i am not right in business but it's not meaning worst behaviour with Branch Manager one of your Territory Manager Dilip Rajpurohit was behaviour was pathetic with me he was not listening any talk and shouted loudly talking everytime, he was false information to give superior of me, he was appointed one of informer in branch to provide everything right or wrong information provide him i don't know what he committed that guys, and main things he never respect in front of my team so my team is not respect me, his habit to insult me everyday and one of evening when going to home in between suddenly my accident and i just save of my life he was not to receive information about my health so my heart was not permission to doing work when our life not value so I can resign this organisation my reason is this msg to give i was not afraid you but I realised to see u ground report and in future not any other employee harrase this type of leaders so I request to do not promote this mentality in one of good organisation
                                    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 26, 2023
                                    India Infoline Finance [IIFL] Customer Care's response
                                    Dear Sir, this is not the kind of experience we wish for you to come across. Kindly note reliving letter has already been shared on 24th April 23. For any further assistance contact the HR team.

                                    ^Bijal
                                    May 08, 2023
                                    Updated by Shaikhatik
                                    I am not satisfied with your taken action against TM
                                    May 08, 2023
                                    Updated by Shaikhatik
                                    In this case is harrasment nd mentally torched of Territory Manager to BM not receiving letter matter so kindly request to please followup your investigation and taken action to find who is guilty
                                    Dear Sir, we have highlighted this to the team and we will get back to you with an update ASAP.
                                    ^Bijal
                                    This matter is not realeving letter received or not this matter is bad behaviour and worst attitude and mentally torched, and workplaces environment so kindly request to take action against Territory Manager
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                                      S
                                      Santhosh003
                                      from Poonamallee, Tamil Nadu
                                      Apr 18, 2023
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                                      Address: 3d Street,Buddha Colony,Karapakkam, Porur

                                      Relieving letter and experience letter
                                      Address: Porur

                                      Dear sir, i m Santhosh.R I was relieved 15/03/2023 in IIFL Samasta mirco finance. Almost 3 month completed . Still not get my Pending salary and relieving and experience letter. Still not get one single response. I almost worked 3month IIFL Samasta mirco finance . But they not respect after Reliving. So many people i asked regarding my documents. Not answering. My career totally spoil.. below my details given,

                                      Name : Santhosh.R
                                      Sap id : SM42253
                                      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                      Dear Sir, we have highlighted this to the team and we will get back to you with an update ASAP.
                                      ^Bijal
                                      Dear Sir, we have noted the concern and forwarded to regional HR and you shall receive call back from the HR team shortly and assist you with your concern. Request you for your patience and cooperation.
                                      ^Bijal​
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                                        Nikhil_Udichi
                                        from Meerut, Uttar Pradesh
                                        Apr 17, 2023
                                        Resolved
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                                        Resolved

                                        Person named Nikhil Singh Rajpoot took personal loan of amount 1 Lac using my PAN card number(CISPS6520B). All personal details are related to him only and when I am trying to connect to IIFL customer support then there also I am not able to connect to the customer support executive. His details are below:
                                        Name- Nikhil Singh Rajpoot
                                        Mobile No- [protected]
                                        Email Id- [protected]@gmail.com
                                        Address- Sharma colony, main road, Gosalpur
                                        Loan date[protected]

                                        My name is Nikhil Singhal and because our first name matched so he used my PAN card for taking this loan and I was unaware of it. even I don't know this person.
                                        So I need to cancel this fake loan and close this process ASAP so that in future I will not be incharge for paying any kind of installments or entire loan amount including any fee process charge or default charges.
                                        May 21, 2023
                                        Complaint marked as Resolved 
                                        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 20, 2023
                                        India Infoline Finance [IIFL] Customer Care's response
                                        Dear Sir, With reference to this we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


                                        The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
                                        ^Bijal
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