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India Infoline Finance [IIFL] Complaints & Reviews

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Updated: Apr 29, 2025
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India Infoline Finance [IIFL] reviews & complaints page 56

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M
Mallikarjuna.S.T
from Bengaluru, Karnataka
Sep 6, 2013
Resolved
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Resolved

This is to inform that my name is Mallikarjuna.S.T. having IIFL - Dividend Equity Opportunities Index Investment Fund - Folio Number - 40520/78. I want this to be done in Dematralised Form,but for some reason or the other it is getting rejected. Please,do the needful as I need to continue the SIP which is being stopped. My PAN CARD NUMBER :- AFYPA2158L. Mobile Number - [protected]. Thanks and Regards, Mallikarjua.S.T
Aug 14, 2020
Complaint marked as Resolved 
Hi Mallikarjuna,

With regards to your query, we would request you to write to us at [protected]@indiainfoline.com or call us at[protected] to assist you.

- IIFL Customer Care Team.
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    S
    Singhstaace
    from Delhi, Delhi
    Aug 31, 2013
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    Address: New Delhi, Delhi

    My mother has taken a loan through India infoline gold loans.. Initially the people behave very polite and decent, but later they show their real faces, when one has taken loan.. my mother was advised by one of their area in-charge that if we repay the loan or even the interest within next 15 days that would wave of the penalty. but Alas! , when i reached their office with mother to get the loan cleared , they simply refused to waive off the penalty stating that the policy has changed. They harass people and I have often found them advising people to surrender their loans.. They just want to collect as much gold as they can from people . they are a complete fraud
    Aug 14, 2020
    Complaint marked as Resolved 
    Hi,

    We express sincere regret at any inconvenience that may have been caused to you. To expedite the redressal we request you to share with us your complete contact details at iifl.[protected]@gmail.com clearly mentioning any issues you may have had.
    Assuring you of our best services.

    - IIFL Customer Care team.
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      AKHil the happiest guy
      Aug 25, 2013
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      hello sir,i am akhil kumar from tirupati,andrapradesh.i have seen an ad in olx.in.i called to the number [protected] for mobile purchase.he has given me a sbi account number a/c [protected].i deposited 1500 rps to that account.after depositing the amount i got a message from that mobile number that the parcel would be delivered the nextday.but immedietly after 10 mins the mobile number stopped working.it is coming as unavailable when i call to that number...before all this process i got a mail from [protected]@gmail.com to my gmail account.please help me sir.stop this type of fraud.thank u sir.
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        Jaysinh Gohil
        from Delhi, Delhi
        Aug 18, 2013
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        Website: www.5paisa.com

        Query :
        ACCOUNT DETAILS My Account ID : NJGOHIL5
        DATE : 16.08.2013
        Relation Manager : Mr. Ankit Shah & Chintan

        Respected Sir. As per ID details, I had called my RM to Buy Bank Nifty 9600 PUT 250 QTY In Morning at the time of Market Open and instead of BUY he was SELL at Market Rate Bank NIFTY 9600 PUT 250 Qty @ rate 82.25 and after that he was inform me for wrong trade then I was told him to put Sq. off limit but also at that time he was again sold another 250 Bank Nifty 9600 at 105 and after that he was sold my position @ rate 264 without my confirmation and after sell he was inform me that Sir i had Sq. you position at 264 and market may be in bad position. So I request you to due to this problem I will have to bare approximately Rupee 87000 and this loss i can't be take it. Kindly please request you to please do the needful as soon as possible and also please take action against IIFL & order him to do not sell any Holding position from my CDSL account until resoleve this problem. and if you want to check confirmation purpose you can check india infoline call recording telephone line.

        Plz do the needful as soon as possible.

        Thanks
        Neelamkumari Jaysinh Gohil
        ENCL :

        If you need any document, please inform me to send you.
        your contact number please
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          Md.Mainul Haque
          from Kolkata, West Bengal
          Aug 18, 2013
          Resolved
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          In the year 2011 between April to July my Rs. 10,00,000/- fraud by the India Infoline Ltd , Kolkata branch office 1, Shakespeare Sarani, 5th Floor, Kolkata - 700 071, through Branch manager Monoj Agarwal & Commodity Manager Sayantani Ray. they were trade in their way , I did`t know any thing because they does`t provided any password or not any ID nor any acknowledge kit. simply they told me that trading going on with Silver & Gold in your money. each and every day they told me that today your profit is so and so over telephone. once I asked what`s my balance with profit, replied it is Rs. 13,76,000/- ( Capital + profit ). I told them please payout me only profit amount. one fine morning about 11.30 am , some body call me over telephone and asked me have you payout your total amount ? I told no. he told me that your a/c is nil. I surprised and shocked . after that I several time asked about my money they did`t responds me.Sir,without my knowledge and consent they has done all trading in their way and fraud me total Rs. 10,00,000/- within 3 months. sir this is the big crime . IIFL is fully responsible about this. Please help me to get my hard earning money back. I am in huge loss. Being a good Indian Citizen and tax payee I hereby praying to your good self kindly consider my matter and please order to IIFL to return my deposited money. waiting for your kind co-operation and oblige. With Thanks. Md. Mainul Haque, 22/2/H/2, Bright Street, Kolkata- 700 017.
          Aug 13, 2020
          Complaint marked as Resolved 
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            A
            anoop2601
            from Delhi, Delhi
            Aug 9, 2013
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            Address: Delhi

            have an D mate account and the User Id : ONGANUP, i had close an
            account but still the payment which is left is not given back....
            [protected]

            Please give my Money Back

            Regard's
            Anoop Kachroo I Manager I National Flouring Pvt Ltd.
            [protected],[protected]

            India InfoLine — trading issues

            i am having acct in india infoline. i have purchase some sharey from that acct but i dont have any data abt that acct so plz do the needful
            Dear Sourabh,

            We have taken notice of your query and request you to email your query with login id to [protected]@5pmail.com, in order to help us solve your problem. Alternately you can post your query at http://qna.indiainfoline.com/clientquickresponse/frmlogin.aspx or contact customer support at[protected].


            Regards,
            IIFL
            Hi Anoop,

            With regards to your query, kindly note that your issue has been forwarded to the concerned team and we will revert you shortly. Until then we request your kind cooperation. Assuring you of our best services.

            - IIFL Customer Care team.
            Dear sir i have receive daily SMS for deducting some increasing money

            so i try to contact my RM THERE IS NO RESPONSE OR OUT OF CONTACT,

            SOME MASSAGE ARE BSPNAIDU your a/c is in DR of Rs.228 pls.trf funds by 9am tomm, to regularize the A/c and avoid liquidation of position.if reqd pls call RM / Cust Care.


            what can i do i donot under stand, so pls clarify this

            thanks

            csnaidu
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              P
              Pinky Singh
              Aug 5, 2013
              Resolved
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              Address: Uttar Pradesh

              Dear sir/Madam

              My self pinki singh EMP. code- A166232 was working in india infoline sec-63 till 3 july 2013
              noida in insurance vertical.I get my feb month salary cheque in march,
              but due to i mention a/c no. on cheque bank return cheque. i talk with
              my team leader etc. then they told me that we send mail for new cheque
              issue and do this cheque is stopped payment. After that bank call me
              for same cheque present in bank again. but due team leader's
              information that it is stop payment, i do not present again in bank.
              After that i request many time to my team leader
              and a/cs deppt. but i did not get get my new cheque.Although 5 months
              has been passed. I am tired requesting for my cheque.

              so please solve my problem

              my cheque no- 011042
              date- 11/03/2013
              amount- 11700


              --
              Thanks & Regards

              Pinki Singh

              EMP. code- A166232

              mobile- [protected]
              Aug 5, 2021
              Complaint marked as Resolved 

              IndiaInfoLine — Payment not released

              I have called the Indiainfoline Bijnor office for release of Rs 19, 000 against my ID-ATIN1984 on[protected] around 6.00 in evening but I have not received any payment till date.
              21 days before i send my dmat form but still i am watting status my account, my id A786JULF

              Cheque — Cheque

              Dear Sir,

              I have booked a Flat by submitting advance amount Rs2.70Lac in March-2010 in a Real Estate Company at Bhubaneswar. But the company has not started any job work to start the project & invested the booking amount for film making. After subsequent follow up he has returned the booking amount plus interest total amount of Rs.3.07 Lac in the shape of Post Dated Cheue. I have checked his last six month bank transaction observed that he has never balance more than Rs.25,000 to Rs.50,000. I deposited the PDC in the bank and it is dishonored.

              Hence, please guide me how can I overcome on this problem & get back my money.
              My email is [protected]@gmail.com
              Hi Pinki,

              With regards to your query, kindly coordinate with your IRA or HR.

              - IIFL Customer Care team.
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                Bharathsimha91
                from Mumbai, Maharashtra
                Jun 21, 2013
                Resolved
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                Address: Hyderabad, Andhra Pradesh

                I have opened a Trading account at IIFL Hyd ( secratariat branch ).
                I received the confirmation and thank you mail for choosing IIFL on the same day but
                After 1 week i recieve a post in which i see my mail id is wrong.
                After repeated complaints finally got the mail to be changed.

                HOW DID THE FIRST MAIL COME and after that MAIL ID got changed ?

                Even after 3 months the Account is not being activated and they ask me to deposit CASH and start using the account.

                Why and how should i deposit if i don't have access to the trader terminal itself ?

                Such ugly responses i get that system error ...

                Now the broker too not answering calls...
                Aug 14, 2020
                Complaint marked as Resolved 
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                  S
                  shyamji_07
                  from Port Blair, Andaman and Nicobar Islands
                  May 8, 2013
                  Resolved
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                  Dear Sir,

                  I am Shyam Ji Agrawal. I have DEMAT A/c of commodities in INDIA INFOLINE LTD. They increased my A/c Brokerage without any intimation.
                  And they also squareoff my position. Reason given by IIFl is that margin was less but i had sufficient margin. after that i can buy/sell two lot of same commodity. if i have less margin how i can buy/sell two lot. Please help me.



                  Thanks
                  Shyam Ji Agrawal
                  ph no. [protected]
                  [protected]@gmail.com
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Hi Shyam,

                  With regards to your query and as per your conversation with our customer support officer, we would like to state that we are in the process of scrutinizing your complaint and would like to assure you that we would revert with the complete clarifications on your registered email id.

                  - IIFL Customer Care team.
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                    S
                    SAMARRAY
                    from Kolkata, West Bengal
                    Mar 9, 2013
                    Resolved
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                    Address: South 24 Parganas, West Bengal

                    To Dated 11/02/2013
                    The BRANCH MANAGER
                    ICICI PRUDENTIAL LIFE INSURANCE LTD.
                    85,PRINCE ANWAR SHAH ROAD.
                    KOLKATA-700033.
                    Phone no[protected].
                    Sub : Complaint against your corporate agent M/s India Infoline Insurance Brokers Ltd ,Kolkata for Misguiding customer.
                    Sir/Madam
                    This is SAMAR RAY son of Late Sudhir Chandra Ray would like to inform you that the undersigned have been intentionally cheated by the following person Mr Ronit Basu (TAB) & Mr Sandip Roy (SALES MANAGER) of your corporate agent M/s India Infoline Insurance Brokers Ltd, of your Sakespeare Sarani Branch ,Kolkata, office telephone no [protected] & mobile no [protected] & [protected].
                    On 16th &17th of November’2012 Mr Ronit Basu called me up from telephone no [protected] indicating that he is from ICICI Prudential Life Insurance and informed me that one of my old ICICI Prudential insurance policy application no LL1627032 dated 13/02/2006 is lying with their head office with an initial premium paid Rs 30,000/-,& further has not been paid from 2007 onwards till date.ie.2012.& the growth fund has presently accrued to an amount of Rs 53,719/-.He also told me that this fund could be directly transferred to my bank account within 60 days provided I open up a new ICICI Pruduential Life insurance plan immediately with them.The undersigned clearly informed Mr Ronit Basu that the old ICICI Prudential Insurance policy in the name of Mr Samar Ray has not been delivered to him by the agent in the year 2006 and moreover the agent Mr Saurav Ghosh could not be traced from 2006 after taking the first premium of Rs 30,000/-as he changed his mobile number. As a result the undersigned could not deposit further premiums against this policy resulting in the policy getting lapsed. As the undersigned was out of station during the time Mr Ronit Basu had called up , he requested to meet him in his office immediately on return to Kolkata.
                    On 20th Nov’2012 after returning to Kolkata the undersigned called Mr Ronit Basu ( [protected]) when he requested me to come to his office at Shakespear Sarani, with my Pan card, passport photo & two cheque .
                    The undersigned met him in his office & Mr Sandip Roy (Sales Manager) & both of them convinced me by saying that this accrued amount of Rs 53,719/- will be transferred to my HDFC saving bank account within maximum 60 days time (i.e.by 20.01.2013) for which I have to issue a cancelled cheque & a fresh investment of Rs 30,000/- for a new ICICI Pruduntial Insurance policy which will mature after one year with an interest of 12 % per annum and again this will be deposited directly to my HDFC savings account.
                    The undersigned with a good faith handed over the cancelled cheque no 0143844 of HDFC Bank & also cheque no 0143845 of HDFC Bank for Rs 30,000/- on 20/11/2012.for the new ICICI Pruduntial insurance plan.
                    The fresh insurance policy no[protected] Guaranteed Savings Insurance plan ) was duly received by me in the end of Nov’2012 & after going through the details of the policy terms I found a total mismatch between what was told to me by Mr Ronit Basu & Mr Sandip Ray that the policy terms will be of one year with a guaranteed return of 12% per annum.
                    Immediately I had contacted Mr Ronit Basu / Mr Sandip Roy around 10th of Dec’2012 and they confirmed me that within next 10 days time the second illustration of this policy indicating clearly the maturity date of one year with guaranteed return of 12% will be couriered to me along with the duplicate copy of my old ICICI Preduntial policy.
                    Unfortunately from 10th of Dec’2012 till date I have been continuously following up with Mr Ronit Basu /Mr Sandip Ray of M/s India Infolines Insurance Brokers Ltd without any fruitful results & most of the time they are not picking up the phones.
                    The undersigned had visited your India Infoline Insurance Brokers Ltd office at least 7/8 times without getting any positive results except verbal assurances from both of them.
                    Moreover on 29th Jan’2013 I had received a call from your Mumbai office and was told that all my documents have been dispatched from their office by courier at 11-45AM on the same date which will reach their Kolkata Office within next 2/3 days time and was asked to contact your Kolkata Shakespear Sarani in first week of Feb’2013. I had again visited your office on 5/2/2013 but could not find Mr Ronit Basu nor Mr Sandip Ray in office and no body could give me any feedback against my document status.
                    I finally received a call from Mr Ronit Basu on 7th Feb’13 stating that the auditor will be visiting their office on 8th & 9th Feb’13 along with all documents in which my documents are also there & asked me to collect my documents from his office on Monday 11th Feb’2013.
                    Today again I visited your office but could find Mr Ronit Basu absent & when I met Mr Sandip Ray he clearly explained that my documents have not reached them.
                    Under this situation ,I am compelled to raise the following questions-
                    1)I would like to know why customers are being cheated by ICICI Pruduntial Insurance company / your corporate agents like India Infolines Insurance Brokers Ltd. As my earlier Insurance policy was never deliverd to me by your agent as well as false promises given by your corporate agents and just killing the time with my new policy no 17176750.
                    2) Is this the standard method being followed by ICICI Prudential Insurance company for roping –in new clients.?
                    3) Moreover I am sorry to inform you that I want to cancel my existing policy no 17176750 with ICICI Prudential Insurance as there is 100% mismatch/ false promises towards the terms & conditions explained to me by your agent and false promises given to me for the last almost 3 (three months time ) just to cover up the policy cancellation period.
                    I would be thankful to you if my policy is cancelled immediately & refund me the full value of Rs 30,000/- immediately & also let me know the actions taken by you against your corporate agent M/s India Infolines Brokers Ltd ,Shakespear Sarani.
                    An immediate actions from your end will be highly appreciated.
                    Thanking you your,
                    Yours faithfully,

                    (SAMAR RAY )
                    JYOTSHNA APARTMENT.
                    25A, BADE RAIPUR ROAD. FLAT-9.
                    JADAVPUR ,KOLKATA-700032.
                    CELL -[protected]
                    EMAIL [protected]@yahoo.co.in
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    IndiaInfoLine — agency

                    Dear Sir,

                    Im samiuddin presently i am working. im looking in to hp gas agency to my town, kindly guide me how get.i will be exepting reply soon,

                    Thanking you,
                    Regrds,
                    samiuddin
                    kanakapura town
                    bangalore 562117
                    cell no:[protected]

                    Icici Prudential Life Insurance — Two policies opened without informing

                    Hello Sir,

                    Policy no 10647775 and 12084044 are opened in my name without my knowledge. Premium amount is Rs 1100 per/month and Rs 4000/annum

                    Please kindly look into this matter and get these policies cancelled

                    Looking for positive response

                    Regards
                    Aman Sahni
                    Dear Mr. Ray,

                    We are sorry to hear your concern. Our representative will get in touch with you shortly to assist you with your concern.

                    We appreciate your patience.

                    Regards,
                    ICICI Prudential Life Insurance
                    Dear Mr. Ray,

                    We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

                    In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

                    Regards,
                    ICICI Prudential Life Insurance
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                      rajendrasingh111
                      Feb 20, 2013
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                      Sir I Rajendra Singh request that I have D mat account with IIL from 2006.Now I want to close my a/c no 10882542 .because now I am not doing any trading in this. I am in defense services. so I can not go in offices. I sent a/c closer request 3 times with my ID prof but rejected saying signature not match.and told me a long procedure to change signature.Due to this I am not abale to close my bank account also. I think IIL does not want to reduce their no of account and and doing problems for customers. pl do needful.
                      Please provide as much information as possible...and do needful ..
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                        T
                        tjandernarain
                        from Ponda, Goa
                        Feb 11, 2013
                        Resolved
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                        Address: North Goa, Goa

                        Im am new. A week ago I started with India InfoLine, Krishna Prasad is the contactperson in Goa. But if I buy an stock online, I know the price exactley, all proves are availablel in the trading history. If I get the bill the stockprize is not the same, but higher. Is this cheating?
                        I give you bought examples:
                        -tata motors, price 285.80 in the trading history, but the billprice is 287.23 per share
                        -yesbank, price 506.70in the trading history, but the billprice is 509.23 per share
                        -bajaj aouto, price 2065.00in the trading history, but the billprice is 2075.30 per share

                        Is this cheating? Can You deposit your complain to India InfoLine?
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Hi,

                        To address the problem, we request you to share with us your complete contact details and customer ID at iifl.[protected]@gmail.com

                        Once we receive this, we will get back to you. Assuring you of our best services


                        - IIFL Customer Care team.
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                          Dhaval Brahmbhatt
                          from Mumbai, Maharashtra
                          Feb 11, 2013
                          Resolved
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                          Address: Vadodara, Gujarat

                          Respected Staff
                          I am working as OFFICER in INDIAINFOLINE FINANCE LTD
                          I am working in IIFL since last 1 year and 4 months in Baroda territory I was transferred to baroda Samta branch after my 11 months of service at baroda bajwa branch
                          Since my service duration at bajwa branch there were no issues from audit side or not from sales side but when I got transferred to Baroda Samta Branch on 08th October 2012
                          There was no legal procedure of hand over and take over charge was followed by the company as per RBI NORMS and in the first audit on 23rd October 2012 One gold packet was found missing and due to this the previous staff and present staff was held responsible by the company
                          Then all the 7 employees were called at Ahmedabad Law Garden office Area Office of the Central Zone by the Vice President Shri Mayank Sharma and he discussed the whole matter with us in very rude and abusive language as there were 3 ladies in the staff HE WAS BEHAVING LIKE NOT VICE PRESIDENT BUT LIKE LOCAL GOON and also threatened us to signed us on stamp paper in which he wrote that the employees are contributing the amount from the salary, till the company investigates the matter
                          But from the MANAGEMENT SIDE the matter was not investigated and our 3 months salary was hold by the company and WHY COMPANY DID NOT LODGED FIR FOR THE MATTER AND thereafter 3 months company is giving me transfer at the UPLETA WHICH IS 400 KMS AWAY FROM BARODA
                          IIFL IS BREAKING EACH AND EVERY LAWS MADE BY RBI
                          ALL THE STAFF IS TRANSFERRED BY PHONE ORDERS AND TAKEOVER AND HANDOVER IS DONE PROPERLY AS PER RBI NORMS
                          NOW MANAGEMENT DIDNT INVESTIGATED THE MATTER AND THEY ARE KEEPING EMPLOYEES 3 MONTHS SALARY ON HOLD HOW THE PEOPLE ARE GOING TO SURVIVE AND HOW THEY ARE GOING TO WORK PROPERLY IN SUCH A SENSITIVE BUSINESS.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Hi Dhaval,

                          With regards to your observation please note that we have noted your observation and forwarded to respective department who will get back to you shortly to resolve the same.

                          - IIFL Customer Care team.
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                            SandeepKandoi
                            from kolkata, West Bengal
                            Feb 6, 2013
                            Resolved
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                            Resolved

                            Address: West Bengal

                            Dear Sir/Madam



                            My complaint forms with following remarks are enclosed.



                            · Non refund of deducted amount Rs. 5500.00 with interest.

                            · Misconduct of fund without proper information & authorization.

                            · Refusal of Trading & D-Mat account closer.



                            Your kind cooperation is required to get the amount back & assurance of account closer without any further hassles.



                            Yours truly,

                            sandeep kandoi
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            IndiaInfoline limited — Details of Auction trade not provided

                            I Arun Agarwal, as an investor am unable to find details of Auction settlement. I have tried taking a clarification from the company but they doesnot seem to be much concerned. They have not provided me satisfactory evidence of the settlement. I have asked them as how the settment has taken place, but they have not clarified me appropriately. And since I have no avenues left, I am making a complaint here. My client code is Shyam141.
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                              SandeepDhamale
                              from Vashi, Maharashtra
                              Jan 3, 2013
                              Resolved
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                              Resolved

                              Address: Maharashtra

                              Plan: GuaranteedSavingsInsurancePlan
                              Policy No: 16272693
                              Broker Details:
                              Name: India Infoline Insurance Brokers Ltd. D2
                              Code: 00901651
                              Contact no:[protected]
                              The customer is fraud by the India Infoline Insurance Brokers Ltd.as below:
                              1. While giving policy, India Infoline did not mention about brokers. It was told that they belong to ICICI Prudential itself.
                              2. It was told that if I invest any amount, whole amount will be invested to the policy, no Service tax or Education Cess will be deducted. This offer is for Corporates (I am working with Accenture Services Ltd.; I was told that it is special offer for Accenture Employees.)
                              3. I was told that there are 35% fixed return every year on premium. No such details are mentioned on policy.
                              4. When I received policy booklet and complained about the policy, it was told that incorrect policy has been given to you. A new policy with correct details will be provided within a week. There after no communication was made from India infoline. Even after communicating multiple times I was fooled by saying new policy will be soon provided.
                              5. I was offered tickets for Holiday plan for family, which includes travelling, stay and food expenses. Initially it was told that tickets will be sent soon. No such arrangement has been made and now they are denying for this also.
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              India infoline director arrested for fraud


                              India infoline director arrested for fraud
                              By: Vinod Kumar Menon and Prawesh Lama Date:[protected] Place: Delhi


                              Cops arrest top executive after MiD DAY highlighted several complaints o[censored]nauthorised transactions

                              "I never realised how dangerous it was to keep surplus funds in the broker's account, " said Aarti Gunjikar (43) a housewife from Khar, who was allegedly duped by broking firm India Infoline to the tune of Rs 13 lakh.

                              On Wednesday, the Bandra police arrested Rajamani Venkatraman (42) co-promoter and executive director of India Infoline on charges of cheating and conspiracy. This is the third arrest in the case.

                              Gunjikar in her complaint had accused the company officials of allegedly conducting unauthorised trading in her demat account.

                              Interestingly, soon after Venkatraman was arrested, the company officials amicably settled the issue by giving her a demand draft of Rs 18 lakh (her sum of Rs 13 lakh and interest of Rs 5 lakh).

                              Gunjikar said, "My case is an example of rampant misuse of loopholes of the security market. Inspite of my written instructions to purchase blue chip shares on market correction, the surplus funds I had deposited in our (Gunjikar and her husband) demat account to purchase shares were misused without our knowledge to trade to the extent of Rs 59 crore just to generate brokerage (Rs 2.66 lakh) for the company.

                              Modus operandi


                              Elated: Dr Navneet Rastogi (right) with his father Babulal Rastogi who had accused India Infoline of trading in his demat account without his permission, welcomed the action against the firm, at their residence at Palam Colony, New Delhi file photo

                              According to Gunjikar, the modus operandi is simple. The firm pressurises the relationship manager to generate brokerage four times their salary or they will be sacked.

                              The company gets away with the crime as in most cases instructions given by investors are oral, and thus difficult to prove before a judicial forum.

                              She said, the article in MiD DAY (June 1), titled 'In the line of fire', had helped her to come across many victims, who were duped by the broking firm.

                              Dr Navneet Rastogi, a victim from Delhi, was happy with the arrest. "Not only me, India Infoline has carried out unauthorised transactions without the knowledge of many clients. The company officials do not even respond when we call to complain, " said Rastogi.

                              India Infoline, in its statement, said that the allegations made against its executive director, are baseless, false and on frivolous grounds with intent to extort money.

                              Senior Inspector Prakash George said, "We have registered the offence against all the people named in the complaint under section 409, 420, 506 and 120 (b) of IPC and that the case was being probed from all angles."

                              India InfoLine — fraud India Infoline.

                              Hello,

                              I have purchased praj industries shares (370 shares @ 97.00 )on 12th Oct 2009. As per their brokerage rate, they should have charged me 05 paisa per share. But i got a trade contract email from IIL saying that the brokerage they have charged me is 49paisa per share.
                              When i chatted with the customer service, they say that i have done a delivery trade, so they have charged me 49 paisa per share , but till now i havenot sold the shares, its still there in my holdings. Then how can they charge me for delivery.

                              The cusotmer support team is so irresponsible, tht they dont bother to reply properly also. they reply as if they are doing some favour on me.

                              India InfoLine — Executives Cheating Customers

                              India Infoline, Koramangala Branch, Bangalore has cheated me by words what they have comitted at the time of signing the application, the executive by name Mr. Dayanand had promised about the products when i was not satisfied with the service what they had comitted before the refund amount was not delivered in time, that too there was the deduction of rs 500 in the amount what i paid, after the lot of followup with the executives after 5 months i received the refund, i request others to kindly not to go on executive words, the executive Mr. Dayanand is suppose to refund Rs. 500 which he had taken thru cash by me at the time of filling the application
                              India InfoLine doing fraud in brokerage.

                              India InfoLine — e mail statement

                              i want email statement from last six months..that means...[protected] to[protected]..
                              plzzz send the email as early as possible...
                              Dear Aarti,

                              We have taken notice of your query and request you to email your query with login id to [protected]@5pmail.com, in order to help us solve your problem. Alternately you can post your query at http://qna.indiainfoline.com/clientquickresponse/frmlogin.aspx or contact customer support at[protected].

                              Regards,
                              IIFL Customer Service
                              the worst people are in india info line j.p nagar bangalore, they dont even has manners...and no.1 for misbehavior, that company is ruined by Mr. and Mrs. Gyanesh jain

                              India InfoLine — call dnd

                              some one call me from India Infoline having no [protected] to my number [protected] and disturbed me through my number DND registered. Please do needful

                              gautam paul
                              Dear Mr. Dhamale,

                              We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to help resolve your concern.

                              We appreciate your patience.

                              Regards,
                              ICICI Prudential Life Insurance
                              I have not recieved any call
                              Dear Mr. Dhamale,

                              We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

                              In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

                              Regards,
                              ICICI Prudential Life Insurance
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                                B
                                bhushankumar1235
                                from Mumbai, Maharashtra
                                Dec 12, 2012
                                Resolved
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                                Resolved

                                Address: Punjab

                                Dear Sir,



                                This is to inform you that I have an trading account TWM11112 DP ID 12044700 with India Infoline Limited managed by tiger wealth management approx since 2009. I have bought SANARA MEDIA, TRITON, SURYA CHAKRA POWER on which the delievery charges charged were .01 paisa per share. But on selling the same brokerage charges was .05 which is five time more then buying brokerage charges. These charges were duly intemated to you and I requested for many times the rectification of discrepency on the telephonically as well as personally meet on 15th October 2012 around 1:00pm.

                                now iam not satisfied with your previous replay regading above mentioned subject of brokerage.when i have opened my account to india infoline ltd through tiger wealth management my brokerage was settled with minimum 0.01 paisa per share and when i have contacted with tiger wealth management ceo/md assured for rectification of brokerage. when i have opened my account a copy of brokerage i have seen in tiger wealth management office where my brokerage settled minimum 0.01 paisa per share.



                                kindly provide me a scan copy of where i have accepted the brokerage with india infoline through its francisee tiger wealth in 48 hours if failing to provide then company will force me for take leagal action agaist company/ sub broker/management/ & persons who involve in this ceating case / un fair trade practise at your own risk & cost.


                                also see brokerage attchment where it clear trade to trade brokerage is diffrent? . make your fair judgement in this case.
                                Thanking You,

                                Yours Faithfully

                                Bhushan Kumar

                                [protected],[protected]

                                Trading ID: TWM 11112

                                Email: [protected]@yahoo.com
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                plz sugest me what i do company said these scrip u sell it know trade 2 trade segament. [protected]@yahoo.com
                                im also many times contacting through email given below [protected]@indiainfoline.com
                                bhavmit.[protected]@tigerwealth.in
                                [protected]@indiainfoline.com
                                Dear Mr. Kumar,

                                We express sincere regret at any inconvenience that may have been caused to you. We will get in touch with you shortly.


                                IIFL Customer Care team.
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                                  P
                                  pushpanjali vp
                                  from Bengaluru, Karnataka
                                  Nov 10, 2012
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                                  Address: Karnataka

                                  Sir,



                                  I have submitted my EPF withdrawal form to PF office bandra on 16/03/2010 and again I send EPF withdrawal form by the date 21/08/212, but still my claim is not settled by PF office-Bandra. Please verify my pf details as soon as possible.



                                  My details are as follows:

                                  Name : PUSHPANJALI VP D/O PRAKASH VS
                                  company: India infoline Ltd.
                                  EPF no: MH / 44546/ 13777

                                  Kindly do needful
                                  Thanking You
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                                    A
                                    ashutosh k shrivastava
                                    from Jabalpur, Madhya Pradesh
                                    Oct 22, 2012
                                    Resolved
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                                    Resolved

                                    Address: Bilaspur, Chhattisgarh

                                    Our official landline number[protected] has incoming call but no outgoing services since 3 month. there are no due till date in your company. after n number of complaints and several times reminder you are not start the outgoing facility in our landline number. WHY ??????
                                    If you any problem regardind services tell me clearly.
                                    complain number
                                    [protected] on 21/09/2012
                                    [protected] on 25/09/2012
                                    [protected] on 22/10/2012
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      S
                                      shiv shambhu sharma
                                      from Egra, West Bengal
                                      Sep 30, 2012
                                      Resolved
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                                      Resolved

                                      Address: West Medinipur, West Bengal

                                      To,
                                      Bima lokpal
                                      Date – 30 September-2012
                                      SUB: Regarding self victimized by preplanned frauds of India infoline ltd. Under Tata AIG/AIA life insurance company.
                                      R/sir,
                                      Most respectfully, I want to say that I became a victimized person by preplanned frauds of India infoline ltd. Under Tata AIG/AIA life insurance company. Total history of events is as below for your kind consideration and justify this case of cheating.
                                      Event/ step 1: on Sunday morning 10 June a call came on my bsnl landline phone of India infoline Ltd. A madam caller was congratulating me that I have won a prize in their lottery scheme among some lucky bsnl basic telephone old consumers. And she requested to take the surprised gift for couple in three or four times requested frequently to come along with our ID proof. She also said a code no. for entry at their camp located at c. k. road (12 km. of my residence)
                                      Note* if the gift were expressed at the calling time for several times, we would have never gone there.
                                      Step 02: At the camp, my first query was, “why are you distributing surprised gift”? And what is your interest? They replied – In a survey, a large amount of Indian people destroyed or captured through LIC and each, other’s insurance companies due to local Agents work procedures, failure of consumer’s payments and ignorance. So a national approach committee has decided to prevent the people’s valuable amount and we are one of them in this sector now. There was a special arrangement of consumers known as mothertounge language counselor so Mr.Rasikul , and Mr. Ashish singh was the counselor who cleared my all doubts in Hindi and Bhojpuri language.
                                      Note *thus our doubts were cleared and gone away.
                                      Step 03;
                                      The first surprised gift was accidental life insurance coverage only of one laces rupee under National Insurance co Ltd. During counseling after a lot of queries about myself they advised me to take an attractive offered plan i.e. TATA AIG MAHA GURRANTEE with an all India tour holiday package .It was the second surprised conditional gift. They said about the TATA AIG plan that one laces rupees premium @ per annum you have to give in five upcoming years only after fifteen years term end this five years investment will be converted in twenty five laces . It increases in fifteen years @ of 05 times. And the insurance with life coverage will be alive not only for planned termed end year but also after maturity. It has also a gift to cover high risk medical claim which is mostly required in old age. A pension’s provision is also if you left a certain amount at the time of maturity of the plan if you want. They offered to take the policy in maximum amount but my three children were getting higher study in institutions in Hostels on my cost and also with bank loans. Due to poor economic situation I became to ready for lowest premium of their offered said policy .I asked for photo and bank cheque to them, “Can I submit the policy tomorrow “. They replied no, and said this special offer is only for today. I know well the name of TATA.
                                      So I trusted and took the decision quickly. There were no doubts in that time with respect to the policy and as because TATA is a big trusted company.
                                      In this way I agreed to take the above said plan in lowest amount 11000/= (with mobile photo ID scanned Xerox ).in that I paid eleven thousand rupees by cash through nearest ATM . Mr.Rasikul , employee code no.V122381 mobile no. [protected] and Mr. Ashish singh employee code no. C97109 mobile no.[protected] (As per money receipt no. of R0324278 amount 11000/= branch code BM1157 date 10/06/2012. of India InfolineLtd.)
                                      Note*: Except LIC or TATA , it was impossible to take and agree any other plan at that mentioned said camp place .
                                      STEP : 04
                                      Mr. Ashish singh emailed policy receipt after some day in my email and an another of my colleague Mr. prabhakar sahoo ( a person as same victimized as myself was also counseled by an orriya language known counselor )
                                      STEP :05:
                                      After approx. two weeks I got the policy book .then after some few days a Tata Aig /Aia customer care’s madam asked query for receiving documents after congratulation. I asked for some details about the plan. She told that the plan is for 15 years premium term plan.
                                      I called at mob no.[protected] to Mr. Ashish singh “why she told the premium is fifteen years term”. He replied to me that there is an additional option in this policy to pay for more than five premiums in plan if you want. But it is not essential. It has been written in all this type of policy as decorum.
                                      I live in a rural place Salboni . It is far away 25km from district town Midnapur (WB) .My English is poor .My wife also knows Hindi only. I am writing this complain with the help of a translator. After this talk there was no reason for doubts about the said and received policy.
                                      In spite of my poor English in best of my knowledge and it was not necessary to query at that time of period to understand about policy through any other person. It is not my over confidence as I know TATA as well as because my father was an employee of a TATA managed sister concern.


                                      STEP: 06:
                                      On the first week of August I heard to some of my friends that on phone some fake /cheaters calls for gift and they do cheat. It was blasting news for me. On 07/08/2012 I went to the nearest TATA AIG/AIA office at Inda, kharagpur and consulted the branch Manager MR. KOUSHIK about the said and received insurance policy. He told me there is no provision to stop to pay the premium of this policy within five years.
                                      I was shocked I know that I was cheated by some frauds.
                                      As per the advice of TATA AIA manager Mr. KOUSHIK. Mobile no. [protected] . I surrendered the policy at that time .he sent the complain to their complain cell. My complain no. is 05495051 policy no.
                                      C[protected] plan no. 110N089V01 .He assured me to help to receive back my amount. He also advised to some query and told that some written letter will come to my address then you can get your deposited amount and an enquiry will be taken with frauds also.
                                      I have also given a complain to TATA AIG/AIA complain net site where was the provision of to reply the answer after one day.
                                      From the period of surrender of the policy till today only one query on my mobile has come where a madam mob. No [protected] asked for details of event and gave an assurance to refund back my amount. No letter has been found till today although in these circumstances it has been said that the letter has been sent.
                                      I have consulted several times to Mr. koushik (Branch manager) by my mobile for query, They gave a TOLL FREE no. [protected]. After query a madam said to me about rejection of complains. Then I consulted to Mr. KOUSHIK and again he said about cancelation.
                                      Again I called to the TOLLFREE no. one sir said after few times it is invalid now but after some day you will get answer it is in progress then i called back and a madam told me in the answer your status is Decline And she told that she had also sent a reply letter on 14/08/2012. But I have not got any kind of letter till today. She also asks to me,” what is your email Id? Before that she had told me that your complain was declined. I have not got any type of positive help regarding this type of a forgery case.
                                      Note* It was hurting when she asked for my e-mail address which is already given in my surrender form.
                                      It has become a harassment and torcher for me that I am victimized in shame and sorrow and feels helpless in above mentioned case.
                                      For getting your kind help and proper justice I am informing and also requesting you to consider the offence of this case.
                                      Thanking you
                                      Yours faithfully
                                      Shiv Shambhu Sharma
                                      BRBNMPL.C-24/4 Note Mudran Nagar.Salboni, midnapur paschim WB 721132
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      india infoline ltd-insurance — non deposition of the salary even after the one month of service

                                      hi,
                                      I am the employee of the iil-insurance and my employee code is
                                      c-42518 rajkot branch ,working as a team leader and handling 15 personals under my supervision.

                                      i have joined the iil since 29th of august,2007 and till today on 8th of october company has not provided me the salary even not the offer letter and even apointment letter.

                                      avp says it will come by cheque but HR says that the employee who has the "c" latter in their employee code they can not get the salary by cheque.

                                      branch manager says that my documetns are not reached so salary is not released but i already have got the employee code.

                                      avp got the answer from his imediate hierarchy that i was not appeared in the CAP-the exam for product knowledge after training so they have not release the salary.

                                      did you find any thing which is problem solving in nature.


                                      with regards,
                                      dipak agravat

                                      Indian Infoline — NON CREDIT OF RS 11000/- TO DEMAT ACCOUNT SINCE MAY 2010

                                      SIR,
                                      I am SIBAPRASADA MAHARANA an INDIA INFOLINE CONSUMER FOR LAST 1 YEAR. I had deposited Rs 11,000/- on 26/05/2010 which has not been credited to my De mat account till now. I have lodged a complaint with INDIA INFOLINE and even have called more than 100 times regarding this matter; but they have not done any needful. I have also sent them the bank statement several times but to no use. Also I have not received any Demat Acount Number neither any concerned documents. I feel cheated and hence am writing to your forum. You are requested to intervene and help me in getting back my cash so that I can willfully start trading.
                                      Attached is the BANK STATEMENT which clearly indicates that INDIA INFOLINE has encashed my cheque amounting Rs 11000/- .
                                      My Log- in id is PRASASHI in INDIA INFOLINE web page. Please do the needful at the earliest.
                                      Thanking you.............with regards .........sibaprasada maharana

                                      Regarding self victimized by preplanned frauds of India infoline ltd. Under Tata AIG/AIA life insurance company. - Comment #1870774 - Image #0

                                      Indian Infoline — INSURANCE

                                      sir, my name is Harpal singh Bhatia I got a call from Indian infoline company they requested me to please come and take some policy for three years from ICICI Prudential ,I took that policy bu now I am unable to Withdraw my money,I had paid 48,000RS for that policy but now they are saying that I can withdraw only 50% of the total sum.
                                      my contact no-[protected]
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                                        SandeepKandoi
                                        from kolkata, West Bengal
                                        Sep 29, 2012
                                        Resolved
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                                        Resolved

                                        Address: North 24 Parganas, West Bengal

                                        Dear Sir/ Madam

                                        This is for information that I had requested one, Mr. Mr. Mritunjoy Das(RM, India Infoline Ltd.) of your Kolkata office to reduce the brokerage charges, however he informed that the brokerage charges could not be reduced due to low volume of trading. From my side I understood that the chapter is closed.

                                        Surprisingly, I noticed that a sum of Rs. 5515/- has been charged to my trading account on 28.03.12. On enquiring about the same from Mr. Das, I came to know that the amount is charged for value added service.

                                        You will observe in my trading statement that I am not a high volume trader as such requesting such services is totally out of question moreover I have not used the mentioned service till date as I was unaware about the same.

                                        On threatening of your people that they will sell my holdings in order to realize the amount, finding no other option, I paid the amount which is again a breach of trust and blackmailing for a matter, I am not liable in any manner.

                                        It is very disappointing to experience such episode and it seems your Kolkata office is badly mismanaged.

                                        Requesting you to kindly intervene into the matter to resolve the issue so that my hard earned money is not drained away due laxity of your people at Kolkata office. Moreover as informed by your Kolkata office vide letter no. IIFL/BSE/100512-B/92 dated 24.05.2012 I am enclosing herewith the ‘Account Closure Request Form’.

                                        My only intention to write you is that being Chairman of such renowned Company, you should be aware about your peoples wrong doing and the way they drag down the image of IIFL.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 

                                        IndiaInfoLine — Mismanagement

                                        I dont know who to contact at IndiaInfoline for not receiving dividends. All their phone numbers dont seem to be working (may be the senior management has decided to stop paying the bills) and the numbers that work, no one pick it up (may be all the employees are fired and the management now wants to eat everything). Please can someone tell how to pull my money out of their nose?

                                        India Infoline ltd — cheating case

                                        i am having trading and demat account with IIFL and they cheated me for which bse nse sebi and nsdl are all party to it no justice is done and i have been tossed from pillar to post justice is requested
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