India Post — About the items found in the parcel, the box was broken and contents was useless in condition.

Ampster

Jun 24, 2021

Address:

kerala postal service

We would like to inform you that there are some items missing from the parcel and torn the parcel. While checking off the items we found the following missing;
1.cardomom
2.coffiee powder
3.coffiee beans
4.cinnamon
The package enclosed packing slips that have been received in an awful condition. The outer wrappings were fragile and mutilated and the inner contents were collapsed and useless condition.

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Comments

Pearl Miller

Jun 28, 2021

They have checked and tested your products. As these powders/materials are subjected to drugs trafikking so thorough inspection is been done thats why you received the article in that condition. Although, it was the duty of the custom officers to fix the holes made on it after the inspection.

Ampster's [Complaint's author] reply, Jun 29, 2021

From Meenangadi to Thiruvananthapuram, there was no doubt that it was a drug. Suddenly the Thiruvananthapuram division had this suspicion. If there was any doubt like this, the Consumer should check it knowingly and not empty the use and lose the property in it. It is these kinds of reactions that keep the customer's mouth shut. If there is any such doubt in the parcel, it should be checked at the sent office. This is unfair.