Sub: Missing of items in the parcel sent from Ghaziabad-201 001 to Vadasithur-641 202, Article No.CU[protected]IN
Good Morning.
Jayanthi A, who lives in Bangalore, sent a parcel from Ghaziabad to Vadasithur on March 6, 2023, using the article number CU[protected]IN. A copy of the receipt is attached for your convenience.
I am writing with great disappointment because I have lost Rs. 7, 000/- worth of articles that I sent via India Post from Ghaziabad, Head Office, 201 001 to Vadasithur, 641 202.
The post office in Ghaziabad had a packaging facility, and I paid Rs.150 for packaging under the 5 to 15kg category and was packed in front of my friend. I also received a receipt for sending 9.6kg via registered mail (copy is attached as mentioned above).
I sent 9.6 kg of goods, mostly dress materials that I had purchased and intended to gift to my relatives, but when we picked it up at the Vadasithur post office, it weighed only about 2kg. When my sister opened the box and asked why you had sent old clothes only, a few of which did not belong to me at all, we were shocked that it contained only "unknown used dresses and blanket" apart from one piece of "Lehenga" -new one sent for them and a few used clothes of mine.
I sent 11 new dress material sets, 8 of which are dress material and 3 of which are stitched chudidhar material (photo of the dress material is attached for reference). However, none of them have made it to the Vadasithur post office. However, the box was completely sealed and handed over.
It is very clear from the start that the dresses were removed, repacked, and shipped.
I need a proper explanation for the mishap that occurred, and I sent the parcel with "BELIEF" in India Post. But "CHEATING" did happen to me. I am utterly disappointed because my hard-earned money has been lost, as has the time and energy I spent purchasing with love and affection for my loved ones. I need a proper response/lost material replaced/proper compensation made for me.
With this incident, all faith in India Post has been destroyed. I hope this never happens again to other people.
India Post customer support has been notified about the posted complaint.