India Post Complaints & Reviews

Trusting Indian Postal service, I sent a parcel to my mother through speed post from Bangalore on 19th June 2008 (Thursday) to Amritsar, It normally take 3-4 days to reach its destination, but in this case it still did not reach. Bangalore post office people says they dispatched it from here on the same day. I traced it online, its even showing it reached Amritsar on the same day. It indicates the parcel sent through on 21st June itself to the recipient, where as it never reached them. Now i am totally confused which way to go. Articals in the parcel were costing around 2000/- Now I have just become a ping pong ball between two post offices. Its very difficult for me to track it from Bangalore if it reached Amritsar, my mother alone can not run around Post Offices. Please help me sort out this issue.

This is a complaint we are raising against the standard of service we received recently when a parcel (ref number above) was received on Saturday 21, June 2008.

Though the parcel was received in a state which was alright and did not cause any suspicion and we signed the postman’s receipt in good faith.

When we spoke to the sender, my mother in law in Bhopal we discovered that the parcel was to contain a birthday card, two t-shirts (one menswear and one womenswear), a CD and manual for Samsung phone and a Tanishq Gold Ring. We checked and discovered that the Gold ring and one of the t-shirts a men’s John Players T-shirt were missing. It was apparent that the items had been stolen by a POST OFFICE employee.

One may ask why the parcel was received. The answer would be, why would a common man doubt the best postal service in the country, SPEED POST. This is not the first time that we have sent or received parcels. Speed Post is a trusted brand and yet we were cheated and robbed.

We are law abiding citizens of India and we have faith in our system but such an incident ahs put us in great doubt. We had faith in the Postal Services but how were we to know that even the best in the country is so unreliable and unsafe.

No declaration was asked for by the Post Office and we just trusted that everything in the parcel will be safe. We were just left with the TANISHQ envelop and the wrapper for the T-Shirt. It would have been a great surprise but this just made us feel miserable. Thanks to the Postal services.

This is a case of theft and a mockery of the postal system and we implore your authority to look into the incident and ensure that the guilty is punished.

We will alternatively approach the media and the consumer forum to seek help in this matter and save many like us from facing such trauma and stress.

Dear Sir,
Please refer to my Postal Registration No- O960629 it hasbeen delivered on 18.06.08 by Passport Office Lucknow. and today on 21.06.08 postman was bring that post at my resident, 23 New Ismail Ganj Near Ourland School Lucnow and he was demanding of Rs 200/- to handover the passport. i was agreed to pay 50/- for that but he did'nt give and abused us. more over he said that I will return this if you will not give me same amount.
so please look into the matter as I need of that post urgently as I have to take addmission but my passport is awaited.
thanking you

S. Ahsanullah Hashmi
Mobile No- [protected]
23 New Ismail Ganj Near Ourland School
FZD Road, Lucknow

Hello
I was sent 2 parcels from Noida postoffice, counter 1(Sector 37, Pin code:201303) dated 14/03/08.the vide no. given to me are FGN-SEA-RP A128 & FGN-SEA-RP A129.No other no.ie any tracking no was given to me which i feel is ridiculous.how can a person track his/her parcel if the tracking no for the parcel is not given.
Anyways till today ie 19/06/08 i have not received my parcels.i was told by the post office that it will take max 1 month for my parcel to reach UK as it is send by ship.when enquired, the dept never gave a proper justified answer, instead was asked to call at some no to ask about the parcel.when i called there they told me that they need a tracking no. if its not there then its impossible to track the parcel & that i should forget about it totally.this came as a shock.how come they can tell me to just forget about my stuff when they are precious to me plus i have paid for it good Rs 4000.have lodged 2 complaints, last complaint no being [protected].i am totally disgusted with the post office attitude, no doubt people say its Govt office full of corruption, delays.
The female at the counter needs to be given training of how to deal with the customer
Planning to file case against the post office in the consumer court, if my case is not solved asap.
I really want my stuff and would not let the post dept just go away like that.
If nothing else, please let me know by when i can get a response from the postal dept.
Regards
N.Mehta

Sir/Madam,
I am sorry to inform you that a packet containing some documents was posted by my daughter & son-in -law residing at PHILADELPHIA, U.S.A. from the post office there to my below-mentioned address on 29th. APril, 2008 vide no.LC[protected], transaction no.470, approval no.455041 which was confirmed to be despatched from there on the date i.e. 29th. April, 2008 itself has not reached me as yet;though their postal expense was to the tune of 11 dollars. My repeated enquiry for the packet has yielded no result & they have expressed their inability & helpnessness to extend me any help.

In view of above, i would request you to please look into it & sort out the problem so that your customers are not harrassed unnecessarily for pilferage/negligence of a blacksheep of your department.

Yours faitfully,

Basudeb Choudhury
7, A.T.Chatterjee Road
Chaitali Apertment, Flat-3D
Dhakuria, Kolkata-700031

Dear Sir,

I had sent a registered parcel containing Dress material & cosmetic items on Dt. 07/06/2008 and the receipt No. - RP R 561 through India Post. But whenever it was reached to my destination address given in the parcel we got that there was some missing of goods.

Destination Address: - Rabinarayan Ojha
At: - Balichandrapur, PO - Barikul,
Dist - Jajpur, Orissa - 755014

Source Address: - Sarangadhar Ojha
Jaisu Shipping Co. Pvt. Ltd.
Kewalramani House,
Dinshaw Bldg. Road,
New Kandla - 370210
Gujarat.

Weight: - 2813gm.

Parcel Delivery Charges: - Rs. 116/=

Deliver Through: - India Postal Service (Gandhidham - 370 201)

Please advise me what to do further action to get back my missing goods.

Thanks & regards
Sarangadhar Ojha.

I have not recived speed post letter EE[protected]IN
which was sent through Roorkee(247667) post office on 04.06.08(Wednesday)
Where as courriour reaches next day or second next day

I would like to highlight the following postal related problems posted at Kharghar :
1. There is no delivery date stamp on all the letters/ documents that we receive in Kharghar
2. Letters are delivered in a lot once in 3/4 weeks

There have been instances which are consistent in nature with regards to delayed delivery as follows:
1. One of our relatives posted letter at Belgaum on 22-February 2008 which was delivered to me on 19-Mar-2008.
2. The other one posted from Gadhinglaj in District Kolhapur on 22-February is yet to be delivered.
3. I had subscribed to Businessworld which is a weekly magazine. You would appreciate that since this is a weekly magazine receiving these magazines on proper time is crucial. Otherwise if one receives magazines after 2-3 weeks, there is no relevance. You can see from the following instances the irregularities:
a. The first two Business world magazines were delivered in December 07 after a delay of 8 days
b. In January/ February, I received the magazines in a lot of 3. Unfortunately, I don’t have the evidences for the same.
c. The magazine posted on 05th March was delivered on 19thMar. Magazines posted on 08-Mar, 15-mar & 24 Mar were delivered in one lot on 01st April. The proofs of the same have been delivered to Mumbai GPO.
d. Magazine posted on 31-Mar was delivered on 30-April-08

I would like to highlight that the magazines posted on Monday in Mumbai gets delivered to my native place Gadhinglaj ( Dist kolhapur ) which is at a distance of > 400 kms from Mumbai in less than 2 days.

Now Businessworld has stopped sending me magazines by post & instead they have started by sending through local courier

I received three documents on 08-May-2008 as follows:

• Posted at Hyderabad on 20-MAr-08
• Posted at Chennai on 22-Mar-08
• Posted at Mumbai on 20-Apr-08

The first one was related to Reliance Power Limited shares & I was supposed to revert back to them by 20th April whereas I received the document on 08-May.

I had earlier also mentioned in various telephonic conversations with the concerned ones that documents posted at Mumbai reach my native place in Kolhapur ( PIN 416502) within 2 days whereas it takes more than 3-4 weeks for Kharghar post office to deliver in Kharghar Navi Mumbai

This is ridiculous & at times frustrating.

Respected Sir,

I have been waiting 5days for my passport.As quoted in the passport site it had been dispatched on 22/May/2006.Neither I nor my family members have collected the speed post # “EK[protected]IN”.
The speedpost site says its been delivered to someone by the name “D.K.Sandra”.This matter is serious to me.

I request some help on this regard
Sincerely Yours

Nimmi Devasia
FLAT NO- 21 BLK-12 BHAVAPRIYA
NANDI GARDEN PHASE-2 ANJANAPURA
BANGALORE

My father expired in the year 2000 and he took an NSC certifate while working in Mancherial at Mancherial HO, Adilabad Dist, Andhra Pradesh. The NSC expired on 01/03/2006. Till now i have written four writeen communications to settle the claim but there is no reply from the concerned authority. My mother is 50 years old and she is now living in bangalore. She cant travel to Mancherial of her health problems. I patiently waitied for nearly 2 years that someone will attend the issue. I really feel that my father has made a blunder by investing in NSC. My father was a bank employee and he invested in NSC every year. The postal dept has shown me hell in settlling the claims every year. When i go to post office to settle a claim some people even asked for bribe. Even i did that as my family was in need of money as i dont see any way out. This is the last NSC which is in my fathers name. I plead people who read this mail not to invest in any NSC as its not going to help ur family in need when ur not there. Hope someone will address to this issue now.

Hi,

I am sudipto pal from Kolkata. A month back i got transfered to kolkata from hyderabad. i requested SBI Bible house branch in Hyderabad to transfer my PPF account to SBI mankundu (branch code: 6772). The accounts manager gave me the Draft, Transfer form, Detailed transaction statement, passbok and asked me to submit the same in mankundu. while submitting the same, the manager in SBI mankundu aked for FORM A and FORM E which i requested SBI Bible House to send. They sent the same through registered post no. 84684 on 02.05.2008 and still it has not reached SBI Mankundu. I don't know whom to contact for tracing the same. I am loosing the interest amount.
Pl let me know how to trace the registered post and whom to contact and if postal depatment will help me on the same.

Regds,
sudipto

L.I.C OF INDIA AT KANPUR DISPATCHED MY BOND VIDE SPEED POST NO. EU[protected]IN DATED 17 OCTOBER 2007;BUT NOT RECEIVED BY ME TILL DATE.

To
Post Master General
Department of Post and Telegraphs
Samastipur District
Bihar-848114

Sub: Complaint against Ex-Postmaster of Dalsing Sarai, Post Office-848114 : Mr. Gangadhar Jha

Dear Sir

I had two MIS accounts of Rs. 2, 00, 000 and 50, 000 each which matured in January. I visited the Dalsingh Sarai Post Office on April 19. 2008 at 10.00 am in the morning along with my father Shri Jai Jai Kumar Thakur, in whose name the accounts were opened to get the payment for the same as I stay in hyderabad with my parents and visit the place once in a year. On enquiring on the counter it was said that the cash is not available so the payment cannot be made. I explained the urgency of the situation as my marriage was scheduled on 22nd April, 2008 and I needed the money badly. I requested them to issue a cheque in that case so as to enable me to deposit the same in my local bank a/c, but they refused to accept the voucher at the counter. I approached the postmaster for the same and he asked me for some kharcha as the amount was big and will take time for processing which I refused and kept insisting. He rashly told me submit the same at the counter and went out for tea. When I went to the counter they again refused to accept saying that the postmaster has not instructed them. I waited for the postmaster to return and approached him once again. After, insisting for payment for a long time he asked the person at the counter to accept the voucher. The voucher was accepted at the counter, round seal of post office was stamped on it and forwarded to postmaster for signature.

The postmaster kept it pending as I waited outside. After waiting for some time I approached the postmaster again on which insisted on getting the voucher signed by some witness whom the Post Office should know. On enquiring what kind of a person would that be, the postmaster referred to the agents sitting near by for which I knew they would charge. I argued as to why witness was required but he refused to listen to me and insisted on getting signatures of some witness. I approached an agent and somehow managed to get his signature as witness and waited for further processing after submitting the same to the postmaster. The postmaster kept doing other jobs clearing other things that came through agents and openly accepting money for the jobs and kept my job pending. I approached him again on which he said that the amount was huge and will take a long time for processing and that he has worked a lot all these years and cannot do so much work any further. When I argued he threatened me to throw out of the post office. I waited while he did his other jobs. At around 1.00 p.m, he started winding up his work. On seeing this, I approached him once again for payment for which he replied that he does not work after 1.00 p.m on Saturdays. I was surprised at his behaviour and insisted him to write on the voucher as to why my payment was not cleared and why I was kept waiting till now. He refused in the beginning but on insisting, he wrote on the voucher to come on Monday i.e 21.04.2008 and signed. It was no use coming on Monday for me as I was leaving for Baroda(my marriage place) and he very well knew that.

I was able to get my payment smoothly on 25.04.2008 as the postmaster has changed and a new postmaster had taken charge.

I some how managed my marriage and other events without that money but I was shocked at the corrupt behaviour of a postmaster level person.

In view of the above backdrop, I request you to initiate action against Mr. Gangadhar Jha, Ex-Postmaster, Dalsingh Sarai, Post Office so as to avoid other people from meeting the same fate. I will be forced to knock the doors of Banking Ombudsmen and Consumer Courts if appropriate action is not taken against the erring postmaster.

I can produce the Withdrawal form with Post Office Seal, Postmaster’s signature asking me to come on 21.04.2008 (Monday) and witness signature of an agent which was given back to me without being processed as I refused to bribe.

If this is happening to an educated person like me, one can imagine the fate of hapless uneducated rural guys at the hands of such corrupt officials.


Thanks and Regards


Navneet Thakur
Manager
Oriental bank of Commerce

I sent a very important document by speed post to Purdue University, USA on 23/04/2008 from Silchar Post office (Pin: 788 001). Unfortunately however, the document has not been delivered till 06.05.2008 (as per the confirmation received from
the university). It seems that the Department of Post is not serious enough to ensure proper customer service. May I request the concerned department to look into the matter and let me know the...

AN ENVELOPE SENT TO RAE BARELI BY Asstt. Secretary (JA & JD Cell), North Central Zonal Office, LIC, KANPUR BY SPEED POST No. EU[protected]IN FROM NAWABGANG POST OFFICE, KANPUR.

THE SAID ENVELOPE WAS BAGGED FOR RAE BARELIBY POST OFFICE, NAWABGANG, KANPUR (U.P) ON 14.03.08 BUT TILL DATE IT IS NOT DELIVERED TO ME.

I HAVE OPENED 2 ACCOUNTS ONE RD AND ANOTHER SAVINGS AT FORT POSTOFFICE PINCODE 695023 THINKING THAT I WILL GET GOOD SERVICE .NOW I REGRET THAT I HAVE OPENED MY ACCOUNTS THERE AS THE PERSON WHO HANDLES SAVINGS DEPOSIT IS VERY RUDE.I HAVE SENT MY WIFE TO DEPOSIT MONEY AND THAT PERSON WAS VERY RUDE TO HER HE MADE HER TO WAIT FOR 1 HR AND HE WAS CHATTING ON MOBILE AND MY WIFE FELT BAD AND CAME BACK AND REALLY I FEEL VERY BAD THAT THIS INCIDENT SHOULD HAPPEN.I HOPE ACTION IS TAKEN AGAINST THE CONCERNED PERSON.