India Post — bad service of speed post - india post

Address:

Khordha, Odisha, 751002

On 4th march 2018 a speed post was booked from "sp bhubaneswar rms counter" for hyderabad - pin - 500059, bearing no eo[protected]in. It reached hyderabad on 13th march 2018. There was no update for the period between[protected] &[protected]. This is most horible service we have ever faced. The parcel contained a "odisi dance costume" which was been send to my sister in london. One of our friends was suppose to carry it from hyderabad to london.
The booking officer who accepted the booking at rms bhubaneswar confirmed that the parcel should reach hyderabad by 7th march 2018 (Wednesday). The flight was on 11th march.

In order to meet our requirement we have to purchase another set of "odisi dance dress" and send it through international courier.

Due to inefficiency of indian post - speed post service we has to spend more than rs.15000.00. The cost includes the cost of second set of odisi costume & the international courier charges.

Who is going to compensate us for our loss,

The worst part is that there is no platform or office where we can go & get the update. The gpo bhubaneswar was holding to the excuse that their it - system is not functional.

But the real question here is that if the it infrastructure fails does it stop the physical delivery of the parcel???

I want the compensation of rs.15000.00 from indian post, with an apologize.