India Post — beauty bay 2.5 months late delivery

Address:

505, Awing, Shukhlajee Street, Orchid Apartment, Mumbai central, Mumbai 400008

I ordered beautybay on 1 march 2020. I still haven't received my order. Sent number of mails. No replies. Just begging them to send my products. Products are in lower parel (Showing in app) and i live in mumbai central... The distance is 20kms. I can even pickup but they ain't responding where exactly in lower parel my products are. Just want them it is a huge amount for me.