India Post — Being irresponsible and careless

This India Post scam has gotten so bad. They don't take enough responsibility for the services they offer and the people they serve. Such shameful act and behaviour by the Customer care agents even. Even the customer service representatives engaged in such despicable behavior. I called them twice to ask about the progress of a previous complaint, but both times they cut me off while acting as though they could not hear me. Just disgusting. What a reckless and despicable act. India Post should be subjected to strict legal action right away to stop perpetrating fraud.