India Post — car rc issued by rto not delivered

Address:

New Delhi, Delhi, 110070

I was issued a duplicate rc by the rto, zonal office, dwarka, delhi and it was dispatched by them via speed post on the 3rd october 2019. The tracking number was shared over sms by the zonal office.

It's been 12 days now and on entering the tracking number (Ed[protected]in) on the speed post site, i am getting the message, "consignment details not found."

Considering i am a senior citizen, it will be extremely strenuous for me to go through the process of getting a duplicate rc issued all over again.

Please look into the matter so i do not have to go through the exhausting process all over again.