India Post — closure of nsc

Address:

Kottayam, Kerala, 686506

I have got an nsc summing of rs. 540000/- in post office ponkunnam which got matured on 25/01/2018. On 23/02/2018 i went to post office to close them to receive the maturity amount. The counter staff and the post master adviced me to open an sb account to transfer the maturity amount.. I have given all my kyc documents to open the same. And told me that they will complete all formalities and transfer amount to my sb acct by afternoon.. But they failed to do the same conveying me the reason ' network issue' and promised me that it will b done on monday 25/02/2018 and will inform me. I waited til wednesday but no one called me.. I contacted the post office to check status.. But none attended. So send my friend to post office to check d status.. But unfortunately the behavior of post master was so rude saying counter is very busy.. And it's not done yet.. Also she shouted at me saying its not ideal to send a person to check the status.. And told me that it will b done very next day 01/05/2018.. But again on 01/05/2018 they send me back telling they were not in a position to close the same. Counter staff told counter closed.. This attitude of the post master and counter staff showed how irresponsible dey are.. I humbly request you to look into the matter.. I will b raising this complaint in ombudsman. As a customer i never faced such an experience from any other post offices