India Post — Complaint regarding non delivery of Speed Post after 10 days of booking

I have booked my speed post on 20/07/2020 at New Town SO, Kolkata - 156 but after 10 days parcel has not been delivered to the address being sent and it's reflecting same status on website against the consignment number.

Kindly help on this regard as this as the post contains extremely important documents which is awaited at the receiving end.

Following is the status I could see at the website which has no updates post 23/07/2020.

Event Details For : EW[protected]IN Current Status : Item Bagged

Date Time Office Event
23/07/2020 03:34:10 KOL AP NSH Item Bagged
23/07/2020 01:05:31 KOL AP NSH Item Received
20/07/2020 12:03:03 New Town SO Item Booked